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Organisation from Trustford Weston super mare was poor. We had booked in to collect the car on a Saturday 3 weeks prior to the date then in the final week Peter called up and said to do the deal on Friday because he was not in on Saturday. Even after giving so much notice and I had resent him the email which stated the Saturday 3rd Nov so I think they were trying to pull a fast one. Car was in a great condition but then it was transferred from the Essex branch and they hadn't had to do anything to it. Spare wheel was missing from the back as were the car mats which clearly showed in the advertising pictures. They replaced the spare wheel with another one from a Kuga in branch so BE WARNED if you buy from the garage. Car mats which they said to me would be posted last week I am still waiting for and so i feel I have paid for a car which Trustford have robbed before handing over. I was glad I found the tyre missing whilst I was there because you cant imagine after the poor customer service that they would ever actually send you one ! Management need to get a grip of this place !! I think local management dont care once they have the cash there is no aftersales support which a real shame. Perhaps try the Cribbs Causeway TrustFord instead
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i asked trustford service dept weston super mare if they would tell me if the component, which is rusty, situated on top of the engine is one of the dangerous recall items I found listed on a recall website and if it is the cause of the engine cutting out occasionally. The reply was:... if you want anything checked you need to book the car in for a diognostic, cost over £100. I repeated would you just look under the bonnet it is visible without removing any parts and tell me if it is a cause for a safety concern or causing engine to cut out. He repeated you need to book it in for a diognostic. since having just bought the car from a private dealer i thought ford was best place to go to check the cars fault but I decided to never ever use trust ford weston super mare. I drove from weston to Clevedon trust ford, I asked the same question and a very helpful mechanic looked under the bonnet and advised that the part which is rusty is not a safety recall part and nothing to worry about, but the engine fault would need a diognostic check to confirm fault. Thank you Clevedon trust ford for a very polite and helpful attitude. note I did not buy a car from ford but had to select stars to submit review
Had my car booked in for service and MOT. Pleasant greeting when i arrived and the car was worked on straight away as I was waiting. I was kept updated throughout and the price was a lot less than i had thought a main dealer would be.
Never have I been treated so badly in any car dealership, please please document everything Trust Ford Weston Super Mare say.
Called in & left my contact number, no call. Called 3 times this week, someone will call you back, no call. I will take my money elsewhere.........
The worst of the worst and was a huge mistake going here. They are rude, misleading extremely unhelpful and a total disgrace. They never phoned me up several times I was the one arranging every thing and when ever they said they would get back to me it would be days later or weeks. Only when I got in contact with head office did they bother. All sales people here and especially the manager need the sack!
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TrustFord Weston Super Mare is the new name for Brunel Ford Weston Super Mare. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.
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Deals in: Cars, Vans
TrustFord Weston-super-Mare Car & Van Centre
Weston Super Mare
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