TrustFord Weston-super-Mare Car & Van Centre

6 reviews1.9 out of 5 stars — Rated Poor
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6 reviews from our car dealer reviews community
Leave a review for TrustFord Weston-super-Mare Car & Van Centre

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6 reviews from our car dealer reviews community

Leave a review for TrustFord Weston-super-Mare Car & Van Centre
Click on the stars to start your review
"Very Poor aftersales & really dont care "
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Organisation from Trustford Weston super mare was poor. We had booked in to collect the car on a Saturday 3 weeks prior to the date then in the final week Peter called up and said to do the deal on Friday because he was not in on Saturday. Even after giving so much notice and I had resent him the email which stated the Saturday 3rd Nov so I think they were trying to pull a fast one. Car was in a great condition but then it was transferred from the Essex branch and they hadn't had to do anything to it. Spare wheel was missing from the back as were the car mats which clearly showed in the advertising pictures. They replaced the spare wheel with another one from a Kuga in branch so BE WARNED if you buy from the garage. Car mats which they said to me would be posted last week I am still waiting for and so i feel I have paid for a car which Trustford have robbed before handing over. I was glad I found the tyre missing whilst I was there because you cant imagine after the poor customer service that they would ever actually send you one ! Management need to get a grip of this place !! I think local management dont care once they have the cash there is no aftersales support which a real shame. Perhaps try the Cribbs Causeway TrustFord instead

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+2 Found this review helpful
"complete lack of interest in helping"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i asked trustford service dept weston super mare if they would tell me if the component, which is rusty, situated on top of the engine is one of the dangerous recall items I found listed on a recall website and if it is the cause of the engine cutting out occasionally. The reply was:... if you want anything checked you need to book the car in for a diognostic, cost over £100. I repeated would you just look under the bonnet it is visible without removing any parts and tell me if it is a cause for a safety concern or causing engine to cut out. He repeated you need to book it in for a diognostic. since having just bought the car from a private dealer i thought ford was best place to go to check the cars fault but I decided to never ever use trust ford weston super mare. I drove from weston to Clevedon trust ford, I asked the same question and a very helpful mechanic looked under the bonnet and advised that the part which is rusty is not a safety recall part and nothing to worry about, but the engine fault would need a diognostic check to confirm fault. Thank you Clevedon trust ford for a very polite and helpful attitude. note I did not buy a car from ford but had to select stars to submit review

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+2 Found this review helpful
"Excellent Service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Had my car booked in for service and MOT. Pleasant greeting when i arrived and the car was worked on straight away as I was waiting. I was kept updated throughout and the price was a lot less than i had thought a main dealer would be.

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+0 Found this review helpful
"Awful "
1 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

Never have I been treated so badly in any car dealership, please please document everything Trust Ford Weston Super Mare say.

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+7 Found this review helpful
"Poor Service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Called in & left my contact number, no call. Called 3 times this week, someone will call you back, no call. I will take my money elsewhere.........

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+7 Found this review helpful
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"Fryer"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst of the worst and was a huge mistake going here. They are rude, misleading extremely unhelpful and a total disgrace. They never phoned me up several times I was the one arranging every thing and when ever they said they would get back to me it would be days later or weeks. Only when I got in contact with head office did they bother. All sales people here and especially the manager need the sack!

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+7 Found this review helpful
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Dealership Information

TrustFord Weston Super Mare is the new name for Brunel Ford Weston Super Mare. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.

If anyone has any further information about this business then please leave a review below.

Deals in: Cars, Vans
Manufacturers: Ford
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.9 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
1
Terrible
3

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Contact Information

Address

TrustFord Weston-super-Mare Car & Van Centre
Winterstoke Road
Weston Super Mare
Avon
BS23 3YE

Get in touch

0343 308 5465
https://www.trustford.co.uk/locations/1882/weston-super-mare/

Opening times

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Dealership Statistics

16%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About TrustFord Weston-super-Mare Car & Van Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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