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i asked trustford service dept weston super mare if they would tell me if the component, which is rusty, situated on top of the engine is one of the dangerous recall items I found listed on a recall website and if it is the cause of the engine cutting out occasionally. The reply was:... if you want anything checked you need to book the car in for a diognostic, cost over £100. I repeated would you just look under the bonnet it is visible without removing any parts and tell me if it is a cause for a safety concern or causing engine to cut out. He repeated you need to book it in for a diognostic. since having just bought the car from a private dealer i thought ford was best place to go to check the cars fault but I decided to never ever use trust ford weston super mare. I drove from weston to Clevedon trust ford, I asked the same question and a very helpful mechanic looked under the bonnet and advised that the part which is rusty is not a safety recall part and nothing to worry about, but the engine fault would need a diognostic check to confirm fault. Thank you Clevedon trust ford for a very polite and helpful attitude. note I did not buy a car from ford but had to select stars to submit review
Had my car booked in for service and MOT. Pleasant greeting when i arrived and the car was worked on straight away as I was waiting. I was kept updated throughout and the price was a lot less than i had thought a main dealer would be.
Never have I been treated so badly in any car dealership, please please document everything Trust Ford Weston Super Mare say.
Called in & left my contact number, no call. Called 3 times this week, someone will call you back, no call. I will take my money elsewhere.........
The worst of the worst and was a huge mistake going here. They are rude, misleading extremely unhelpful and a total disgrace. They never phoned me up several times I was the one arranging every thing and when ever they said they would get back to me it would be days later or weeks. Only when I got in contact with head office did they bother. All sales people here and especially the manager need the sack!
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TrustFord Weston Super Mare is the new name for Brunel Ford Weston Super Mare. This dealership offer a range of motability vehicles, as well as servicing, parts, repairs for both personal and business users.
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TrustFord Weston Super Mare
Weston Super Mare
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