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10 reviews from our car dealer reviews community
Leave a review for Used Cars Of Bristol

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10 reviews from our car dealer reviews community

Leave a review for Used Cars Of Bristol
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"Avoid!"
2 out of 5 stars See
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Avoid Used Cars of Bristol like the plague. Price of the car was increased whilst we were ON THE TEST DRIVE. When we asked them to honour the original price it was a flat no, not even a hint of negotiation. Also they wanted to add an admin charge which isn’t referenced anywhere obvious until the very end of the process. Shoddy way of doing business. Take your hard earned cash elsewhere.

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"What can I say"
1 out of 5 stars See
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What can I say. I rang from Birmingham interested in a car, Rob, the salesman manager mechanic cleaner answered the phone said would not discuss price over the phone would really need to look at car I agreed drove to Bristol 1hour 15 mins later got there and here the fun begins lol Look round the car stood around 10min no one came but through the window I could see Arthur and Terry looking at us ( Arthur being the older chubby chap known as Dave and Terry being the poser called Rob, guessing here ) Finally Arthur walked through the door and I asked if we could speak with someone we rang earlier and he said did you get a name I said no I had forgotten Outcomes Terry heres the key mate have a look around and when you ready come into the office a further 10mins Yes my missus likes the car has it got a service history which we were shown and can you tell me when the cam belt was changed because of mileage he replied he didn't know I said do you know how much it costs he replied no I said it was not a cost I had factored into the deal would need to think but can she have a test drive He replied would you buy it if the cam belt had not been changed to which I said depends on the cost he said you know what no forget it to which I expressed I had driven all the way from Birmingham at his request he just walked out THAT IS THE TRUTH and I just drove back since Sunday its been bugging me this cannot be real it didn't really happen oh yes it did and the beaut Mini's do not have Cam belts they have timing chains as I was informed by a Professional Car Salesman

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"Great Service "
5 out of 5 stars See
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Love my car, brought it a while ago, I've had no problems with it. The staff were extremely helpful with finding me the perfect car, I would buy from Used Cars of Bristol again.

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"Wouldn’t waste your time "
1 out of 5 stars See
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Be warned... as soon as you give them your details you will be BOMBARED with 20 calls a day!! Following the bombardment, I was told my application wasn’t quite strong enough but if my wife was happy to be added to the application it would ‘guarantee’ my application (despite them not even having a driving licence). Whilst my frustration of the process is due to a refusal to lend/assist, I do feel the contact and process is somewhat aggressive and would certainly NOT recommend as a first choice to anyone looking for car finance. If in doubt, don’t bother is my advice, look elsewhere, do your research and don’t waste your time here.

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"Most friendly helpful car garage"
5 out of 5 stars See
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Very pleased,have just bought a white bmw five series. Immaculate car a brilliant drive. All staff professional and always helpful. Would not buy anywhere else. Kevin

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"Very unethical practice."
1.4 out of 5 stars See
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I was looking for a car, I saw one on their website and the salesman I contacted, who was terribly charming, suggested I put down a £500 deposit to hold the car until I saw it. He assured me I could get the deposit returned If I changed my mind without any problem. I trusted him and put down £500, I did change my mind 24hrs later having found another car. He also sent me a form to sign to hold the car he said. I did this stupidly without reading the small print because I trusted him. When I asked for my deposit back the manager, whom I had tried to get hold of for over a week, simply refused. He said I signed the contract and despite only holding the car for 24hr he kept my £500. I pointed out that his salesman promised me there would be no problem getting a refund but he just referred to the signed form and refused to reimburse me. I told him this was extremely unscrupulous practice. The car still has not been sold so I had not prevented them from selling it within the 24hrs and that his salesman had verbally reassured me I could get the deposit back. I told him I was just being ripped off £500. I presume this is how they supplement their income. I feel totally cheated and conned that the salesman assured me there would be no problem but then got trapped into signing the form. If he had told me by doing do I was entering a contract that would loose me my money I would of course not done so. This is very sharp practice and emphasise the widely held view of used cars salesmen. I would advise anyone NOT to put a deposit down on a car as you will never see it again, if you change your mind. I would also advise everyone to be extremely wary of this firm and its practices from my experience.

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"Disorganised"
1.3 out of 5 stars See
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We visited the showroom at Used Cars of Bristol yesterday as they had two cars we were interested in. Despite a phone call the day before no effort had been made to make either car accessible for a test drive. Of course we wanted to test drive a car before sitting through the paperwork to apply for finance but they seemed to want us to apply for finance before we test drive either car which seems a strange way round of doing things. Despite two visits in a two hour period they did not make any effort to enable us to try either car. One of the cars we were interested in had clearly had an accident at some point, when we pointed the replaced headlight and resprayed bumper to the salesman he seemed completely taken aback that we'd noticed. You could have made a sale yesterday but lack of organisation, transparency and ability to negotiate lost it for you. We ended up spending 6k on a car yesterday, but not with Used Cars Of Bristol.

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"Awful Service"
2.6 out of 5 stars See
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Called Used Cars of Bristol and advised them what cars I was interested in and asked if its possible to test drive, the guy on the phone was polite and said yes of course, come in this afternoon. Arrived at the garage and the sales man was very rude, not at all helpful (older guy, his desk was right by the door, tobacco on his desk, larger chap - describing where he sits so you can avoid him if you go there) I was looking at 2 cars - he advised that I had to make my mind up which one I wanted to test drive (obviously inconvenient of me to want to test drive two to compare how they drive). He then wanted to talk figures before the test drive (which is fair enough) but when the Manager came over, he was even ruder to us. He quickly told us 'its 5:40, we close at 6, do I want to buy a car or not from them'. Well I did, but i'm not spending £12k on a car without test driving it. The service was appalling. I honestly think as my husband and I are a young couple they didn't think we could afford a car. We had fantastic Service from Carbase yesterday, the guy was helpful, NOT AT ALL PUSHY and he got £13,600 from us yesterday.

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"JakeS"
1.4 out of 5 stars See
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We bought a mini cooper diesel from.them and had problems straight away. There was a lot of vibration from the gearbox when idling, and we got it checked out by a local reputable garage. They told us it needed a new dual mass flywheel and also new front brake discs and pads. Used cars of Bristol refused to replace these parts or pay for them so we had to spend over a thousand pounds on.the car getting it fixed. There were also.missing interior parts which they did agree to replace but despite phone calls have never done so. Go to a dealer that actually cares about their customers and accepts their legal liability for problems with the car they sold you.

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"Pete1"
4 out of 5 stars See
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It was a great value for money, looking at other cars on websites all had higher mileage or older and for more money so this was excellent. I would go as far as saying its a 7 out 5 ha. I do have one thing on going they are sorting for me so i hope to have this sorted soon.

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Dealership Information

Used Cars Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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10 reviews2.5 out of 5 stars — Rated Poor
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2
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1
Average
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Poor
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Terrible
2

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Address

Used Cars Of Bristol
Vale Lane
Bristol
Avon
BS3 5RU

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http://www.usedcarsofbristol.co.uk

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Dealership Statistics

30%
Would recommend this dealer to family and friends
30%
Thought the dealer was knowledgeable and helpful
12%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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