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19 reviews from our car dealer reviews community
Leave a review for Used Cars Of Bristol
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19 reviews from our car dealer reviews community

Leave a review for Used Cars Of Bristol
Leave a review
"DO NOT TRUST THIS COMPANY!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please read other reviews about Used Cars of Bristol!! I went to this company with my partner to purchase a Volvo. The first sales man I spoke to was very polite and said he’d have the car bought round for me to look at. After a brief inspection of the outside of the vehicle I left my partner to inspect the inside while I inquired about a test drive. While I was speaking to the sales rep the manager appeared from nowhere pressuring me to make an offer for the car. He told me he was not happy for me to test drive the car until price for the sale had been agreed. After lengthy debate and discussion as I was just about the leave he finically decided he was allow me to test drive the car. At which point I was exhausted and frustrated so I declined and decided my money was best spent elsewhere. The manager wasn’t very rude, intimidating and time wasting. After leaving I was informed by my partner that interior of the vehicle was in very poor condition with broken parts. BE VERY CAREFUL AND DO NOT WASTE YOUR TIME WITH THIS COMPANY!! Autotrader reviews are very deceptive so be wary.

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+0 Found this review helpful
"Great service, very fast"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I received help from Jordan over the weekend, my appointment was at 10am and by 15:00 I had walked away with a new car. Excellent service, very impressed with Used Cars of Bristol.

"We don't give anything away"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrived at Used Cars of Bristol to look at a different car than we purchased.We didn't like the colour of the other car.(Ford Mondeo).My wife looked around for 20 minutes and sat in several car's.Selected a white Audi A6.Salesman was typical trade centre guy.Not the greatest.... SORRY but true. Had been given a price for our car only to have it reduced by £970.00 because I he boss said so🤔.No discount offered on our possible purchase. Screen price only mate😡take it or leave it.Hardly a way to encourage anyone. Usual back and forth to the office.blah blah blah. Finally purchased the car next day.My wife loves it. Car seems excellent.Dealer not so much.No coffee offered on either visit.Office was freezing.Made to feel like it's just a numbers game to them. No customer service skills,and salesman wasn't really bothering one way or another. Can safely say won't be using them again. Would Not recommend the travel as cars are dearer if you px.Quite frankly.. 😡 Shocking 😡

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+2 Found this review helpful
"Awful experience"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Used Cars of Bristol are absolutely awful. Have a valuation of my vehicle over the phone. Admit the guy says roughly. Drove for 2 hours to get there. Arrived and was told that the vehicle I was going to purchase was £500 more as I was part exchanging. Then they wanted to add another £149 for something. Came back with a valuation of £2000 less than on the phone. Reason. Cream Leather interior. Complete waste of time. Beware everybody as they get you there. Ended up wasting a complete day, fuel etc for nothing.

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+1 Found this review helpful
"all good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spot on service at used cars of bristol.

"Great people "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a land rover, paid my deposit on the telephone then made appointment, arrived at garage and was greeted by Vince the salesman, smooth easy process and given all information needed, they helped me with insurance quotes and also set my tax up by direct debit. Will definitely recommend Used Cars of Bristol.

"Great Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my VW UP from used cars of Bristol and it has not skipped a beat since. Will 100% go back again!

"Helpful staff and great choice"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just bought a car from Used cars of Bristol few days ago and help and customer service I received from Robert was exceptional even organising a delivery of the car was not a problem for him. Good and reliable company that can help you go through with purchase in as few as two days and with amazing prices. Thanks again and whenever I will want to get a new car I know where to look for it straight away.

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"Avoid at all costs!!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I drove to Used Cars of Bristol to have a look at a Jag XF I saw online. After briefly having a look around, I had a look at the car. When they eventually spotted me and came out, they asked my age and what I do, and who is paying for the car, in a rather patronising manner (I’m a 19 year old guy and they assumed that I couldn’t afford any of their cars). After eventually convincing them that I was serious and could afford their cars, they let me sit in the car. At this point the staff seemed nice enough. I said I was interested in the Jag and asked for a test drive the next day. They tried to get me to put down a £500 deposit then and there to hold the car in case it were to be sold to someone else in the next 15 hours (of course, I did not). They double, triple, and quadruple checked to see if I’d pay the deposit. After refusing a few more times to pay the deposit, they booked me in for a test drive the next morning. I came back the next morning, excited to try the car. This is the first time I’ve gone to buy a car and my first test drive. I arrived, they took me into the office to sign stuff, they then eventually moved the car round to the entrance ready for me to try it out. I got in, very excited, set off. It felt a bit strange. It was my first time driving an automatic and my first time driving a jag. I didn’t know how it was supposed to feel so continued. Got about 200 yards down the road, the car started coughing. Properly choking. It was completely out of fuel. Not just low, it was so low that the car was choking and coming to a stop. The salesman in the passenger seat seemed unphased and said we better go back. I just about managed to crawl back to just outside the dealership. The salesman then shouted to a guy nearby to bring out some diesel. The guy then put a tiny bit of fuel in, just enough for the test drive. After we set off again the car felt amazing, great car, really enjoyed it. I wanted it. I then got out the car to which (sales manager) came straight to meet me to push me to pay the deposit. I really liked the car, just needed to check with my parents to see what they think, and get an insurance quote etc. I told him I needed to sort this, and he said that I can pay the deposit to take it off the market and if my parents don’t think I should buy it, or if I choose not to, then I’ll receive the deposit back. I agreed to pay the deposit, on the grounds that I would receive it back if I didn’t go ahead with the sale. I paid the £500. I signed the order form (of which he wrote and signed a clause stating that it is only upon approval from my parents, giving me the opportunity to check with them and get their opinions before I go ahead with the sale). I got home and got a rough Insurance quote which all seemed fine. I then went through the process of sorting finance through an external company. They said that they normally take a minimum of 5 working days, usually longer. Being that I work all day Monday to Friday and they’re closed when I get home, it made the process take longer. I kept (Sales manager) informed at every stage of the process. He then sent over another form to sign (which was exactly the same as the first one), I signed it and returned it to him. Once it was nearing completion I decided to go ahead and get the Insurance fully sorted and paid for. For some reason, at this point (even though I had already received a quote that was fine) they said that they can’t insure me on this particular car. Of course, extremely disappointed I cancelled the finance application, and let know that I’m unfortunately unable to proceed with the purchase of the Jag. I then asked that he kindly return my deposit. He replied to my email saying that he unfortunately can not return my £500. Now, I found this extremely confusing, since I never sign anything without reading all of the fine print. And in said fine print, it clearly states “upon cancellation of this order, the deposit, less costs incurred, is refundable.” Now, his retort was that the car was off sale for a couple of weeks so they could have sold it during that time. I actually checked throughout the process and the car was never once removed from their website. I don’t know about you, but I don’t see any costs incurred for them. Since I cancelled the purchase, they have since sold the car. The car did not lose value during that time, so they have had zero cost. I was told that it was refundable, the documents I signed all said that it was refundable, I have kept them informed throughout the whole process, I obviously wanted to go through with the purchase however it was out of my control. They are refusing the refund me, and they are now completely ignoring my emails. About a week and a half ago I sent a final email saying that I expect the deposit within 7 working days. They didn’t reply and haven’t sorted it out. I will now this week be sending them a Letter Before Action in the post. I have read lots of reviews saying similar things about the deposit. I am furious with how they dealt with the whole process, and will be taking this further. I will not let them keep my money, and go back on their word. DO NOT under any circumstances, trust these horrendous people and this awful company. Go elsewhere!! I have since bought a car from Imperial Cars in Southampton (closer to where I live) and the process and experience was impeccable and the staff and company were extremely good. DO NOT go to Used Cars of Bristol

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+5 Found this review helpful
"Avoid!"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Used Cars of Bristol like the plague. Price of the car was increased whilst we were ON THE TEST DRIVE. When we asked them to honour the original price it was a flat no, not even a hint of negotiation. Also they wanted to add an admin charge which isn’t referenced anywhere obvious until the very end of the process. Shoddy way of doing business. Take your hard earned cash elsewhere.

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+4 Found this review helpful
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Dealership Information

Used Cars Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.9 out of 5 stars — Rated Average
Excellent
7
Very Good
1
Average
1
Poor
7
Terrible
3

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Contact Information

Address

Used Cars Of Bristol
Vale Lane Industrial Estate Vale Lane
Bristol
Avon
BS3 5RU

Get in touch

0117 953 3336
http://www.usedcarsofbristol.co.uk

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Dealership Statistics

42%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Used Cars Of Bristol

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