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13 reviews from our car dealer reviews community
Leave a review for Used Cars Of Bristol

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13 reviews from our car dealer reviews community

Leave a review for Used Cars Of Bristol
Click on the stars to start your review
"Great Service!"
5 out of 5 stars See
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Bought my VW UP from used cars of Bristol and it has not skipped a beat since. Will 100% go back again!

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"Helpful staff and great choice"
5 out of 5 stars See
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I just bought a car from Used cars of Bristol few days ago and help and customer service I received from Robert was exceptional even organising a delivery of the car was not a problem for him. Good and reliable company that can help you go through with purchase in as few as two days and with amazing prices. Thanks again and whenever I will want to get a new car I know where to look for it straight away.

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"Avoid at all costs!!"
1.4 out of 5 stars See
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I drove to Used Cars of Bristol to have a look at a Jag XF I saw online. After briefly having a look around, I had a look at the car. When they eventually spotted me and came out, they asked my age and what I do, and who is paying for the car, in a rather patronising manner (I’m a 19 year old guy and they assumed that I couldn’t afford any of their cars). After eventually convincing them that I was serious and could afford their cars, they let me sit in the car. At this point the staff seemed nice enough. I said I was interested in the Jag and asked for a test drive the next day. They tried to get me to put down a £500 deposit then and there to hold the car in case it were to be sold to someone else in the next 15 hours (of course, I did not). They double, triple, and quadruple checked to see if I’d pay the deposit. After refusing a few more times to pay the deposit, they booked me in for a test drive the next morning. I came back the next morning, excited to try the car. This is the first time I’ve gone to buy a car and my first test drive. I arrived, they took me into the office to sign stuff, they then eventually moved the car round to the entrance ready for me to try it out. I got in, very excited, set off. It felt a bit strange. It was my first time driving an automatic and my first time driving a jag. I didn’t know how it was supposed to feel so continued. Got about 200 yards down the road, the car started coughing. Properly choking. It was completely out of fuel. Not just low, it was so low that the car was choking and coming to a stop. The salesman in the passenger seat seemed unphased and said we better go back. I just about managed to crawl back to just outside the dealership. The salesman then shouted to a guy nearby to bring out some diesel. The guy then put a tiny bit of fuel in, just enough for the test drive. After we set off again the car felt amazing, great car, really enjoyed it. I wanted it. I then got out the car to which (sales manager) came straight to meet me to push me to pay the deposit. I really liked the car, just needed to check with my parents to see what they think, and get an insurance quote etc. I told him I needed to sort this, and he said that I can pay the deposit to take it off the market and if my parents don’t think I should buy it, or if I choose not to, then I’ll receive the deposit back. I agreed to pay the deposit, on the grounds that I would receive it back if I didn’t go ahead with the sale. I paid the £500. I signed the order form (of which he wrote and signed a clause stating that it is only upon approval from my parents, giving me the opportunity to check with them and get their opinions before I go ahead with the sale). I got home and got a rough Insurance quote which all seemed fine. I then went through the process of sorting finance through an external company. They said that they normally take a minimum of 5 working days, usually longer. Being that I work all day Monday to Friday and they’re closed when I get home, it made the process take longer. I kept (Sales manager) informed at every stage of the process. He then sent over another form to sign (which was exactly the same as the first one), I signed it and returned it to him. Once it was nearing completion I decided to go ahead and get the Insurance fully sorted and paid for. For some reason, at this point (even though I had already received a quote that was fine) they said that they can’t insure me on this particular car. Of course, extremely disappointed I cancelled the finance application, and let know that I’m unfortunately unable to proceed with the purchase of the Jag. I then asked that he kindly return my deposit. He replied to my email saying that he unfortunately can not return my £500. Now, I found this extremely confusing, since I never sign anything without reading all of the fine print. And in said fine print, it clearly states “upon cancellation of this order, the deposit, less costs incurred, is refundable.” Now, his retort was that the car was off sale for a couple of weeks so they could have sold it during that time. I actually checked throughout the process and the car was never once removed from their website. I don’t know about you, but I don’t see any costs incurred for them. Since I cancelled the purchase, they have since sold the car. The car did not lose value during that time, so they have had zero cost. I was told that it was refundable, the documents I signed all said that it was refundable, I have kept them informed throughout the whole process, I obviously wanted to go through with the purchase however it was out of my control. They are refusing the refund me, and they are now completely ignoring my emails. About a week and a half ago I sent a final email saying that I expect the deposit within 7 working days. They didn’t reply and haven’t sorted it out. I will now this week be sending them a Letter Before Action in the post. I have read lots of reviews saying similar things about the deposit. I am furious with how they dealt with the whole process, and will be taking this further. I will not let them keep my money, and go back on their word. DO NOT under any circumstances, trust these horrendous people and this awful company. Go elsewhere!! I have since bought a car from Imperial Cars in Southampton (closer to where I live) and the process and experience was impeccable and the staff and company were extremely good. DO NOT go to Used Cars of Bristol

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"Avoid!"
2 out of 5 stars See
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Avoid Used Cars of Bristol like the plague. Price of the car was increased whilst we were ON THE TEST DRIVE. When we asked them to honour the original price it was a flat no, not even a hint of negotiation. Also they wanted to add an admin charge which isn’t referenced anywhere obvious until the very end of the process. Shoddy way of doing business. Take your hard earned cash elsewhere.

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"What can I say"
1 out of 5 stars See
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What can I say. I rang from Birmingham interested in a car, Rob, the salesman manager mechanic cleaner answered the phone said would not discuss price over the phone would really need to look at car I agreed drove to Bristol 1hour 15 mins later got there and here the fun begins lol Look round the car stood around 10min no one came but through the window I could see Arthur and Terry looking at us ( Arthur being the older chubby chap known as Dave and Terry being the poser called Rob, guessing here ) Finally Arthur walked through the door and I asked if we could speak with someone we rang earlier and he said did you get a name I said no I had forgotten Outcomes Terry heres the key mate have a look around and when you ready come into the office a further 10mins Yes my missus likes the car has it got a service history which we were shown and can you tell me when the cam belt was changed because of mileage he replied he didn't know I said do you know how much it costs he replied no I said it was not a cost I had factored into the deal would need to think but can she have a test drive He replied would you buy it if the cam belt had not been changed to which I said depends on the cost he said you know what no forget it to which I expressed I had driven all the way from Birmingham at his request he just walked out THAT IS THE TRUTH and I just drove back since Sunday its been bugging me this cannot be real it didn't really happen oh yes it did and the beaut Mini's do not have Cam belts they have timing chains as I was informed by a Professional Car Salesman

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"Great Service "
5 out of 5 stars See
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Love my car, brought it a while ago, I've had no problems with it. The staff were extremely helpful with finding me the perfect car, I would buy from Used Cars of Bristol again.

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"Wouldn’t waste your time "
1 out of 5 stars See
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Be warned... as soon as you give them your details you will be BOMBARED with 20 calls a day!! Following the bombardment, I was told my application wasn’t quite strong enough but if my wife was happy to be added to the application it would ‘guarantee’ my application (despite them not even having a driving licence). Whilst my frustration of the process is due to a refusal to lend/assist, I do feel the contact and process is somewhat aggressive and would certainly NOT recommend as a first choice to anyone looking for car finance. If in doubt, don’t bother is my advice, look elsewhere, do your research and don’t waste your time here.

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+1 Found this review helpful
"Most friendly helpful car garage"
5 out of 5 stars See
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Very pleased,have just bought a white bmw five series. Immaculate car a brilliant drive. All staff professional and always helpful. Would not buy anywhere else. Kevin

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"Very unethical practice."
1.4 out of 5 stars See
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I was looking for a car, I saw one on their website and the salesman I contacted, who was terribly charming, suggested I put down a £500 deposit to hold the car until I saw it. He assured me I could get the deposit returned If I changed my mind without any problem. I trusted him and put down £500, I did change my mind 24hrs later having found another car. He also sent me a form to sign to hold the car he said. I did this stupidly without reading the small print because I trusted him. When I asked for my deposit back the manager, whom I had tried to get hold of for over a week, simply refused. He said I signed the contract and despite only holding the car for 24hr he kept my £500. I pointed out that his salesman promised me there would be no problem getting a refund but he just referred to the signed form and refused to reimburse me. I told him this was extremely unscrupulous practice. The car still has not been sold so I had not prevented them from selling it within the 24hrs and that his salesman had verbally reassured me I could get the deposit back. I told him I was just being ripped off £500. I presume this is how they supplement their income. I feel totally cheated and conned that the salesman assured me there would be no problem but then got trapped into signing the form. If he had told me by doing do I was entering a contract that would loose me my money I would of course not done so. This is very sharp practice and emphasise the widely held view of used cars salesmen. I would advise anyone NOT to put a deposit down on a car as you will never see it again, if you change your mind. I would also advise everyone to be extremely wary of this firm and its practices from my experience.

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+1 Found this review helpful
"Disorganised"
1.3 out of 5 stars See
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We visited the showroom at Used Cars of Bristol yesterday as they had two cars we were interested in. Despite a phone call the day before no effort had been made to make either car accessible for a test drive. Of course we wanted to test drive a car before sitting through the paperwork to apply for finance but they seemed to want us to apply for finance before we test drive either car which seems a strange way round of doing things. Despite two visits in a two hour period they did not make any effort to enable us to try either car. One of the cars we were interested in had clearly had an accident at some point, when we pointed the replaced headlight and resprayed bumper to the salesman he seemed completely taken aback that we'd noticed. You could have made a sale yesterday but lack of organisation, transparency and ability to negotiate lost it for you. We ended up spending 6k on a car yesterday, but not with Used Cars Of Bristol.

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Dealership Information

Used Cars Of Bristol is an Independent dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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13 reviews2.8 out of 5 stars — Rated Average
Excellent
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Very Good
1
Average
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Poor
5
Terrible
2

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Address

Used Cars Of Bristol
Vale Lane
Bristol
Avon
BS3 5RU

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http://www.usedcarsofbristol.co.uk

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Dealership Statistics

38%
Would recommend this dealer to family and friends
38%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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