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Amazing service from V12 Sports & Classics! Called up Saturday lunchtime to see if a car was still in stock at the branch in Stoke on Trent- within 30 minutes I arrived at the garage after being told it was still available, no pushy sales person there jumping on my back, just helpful guys there who showed me around the car, answered any questions I had with excellent knowledge and not once did I hear the dreaded words "so what do you think & how are you paying?" like I've experienced at so many other car dealerships. Allowed me to think in my own time what to do and didn't keep pushing for an answer - set a deposit down on the car to hold it until could get to the bank to do the transfer without feeling like I was being "talked into" doing so and pressured. Within two days was there again to pick the car up in my own timescale! Kept me fully updated when the car was ready and when the funds had been received from the bank which of course to no surprise the bank took their time with (no fault of V12 of course). Collected the car and provided me with all the paperwork I needed and also had email copies of my warranty which is extremely useful! A complete breath of fresh air for a car dealership and so happy and helpful to deal with - would recommend to anyone even if it means a long drive to one of their branches - their cars are also all in absolute top condition and they really know their stuff!
V12 Marketing Team from V12 Sports And Classics in response to Amazing service!
Hi Frankie, Thank you for taking the time to share your experience. We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
Excellent service even dealt with emailing all paperwork over to finance company was driving the car next morning
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports And Classics in response to Excellent
Thank you for taking the time to share your experience. Enjoy your car and drive safely, we look forward to your next visit!
Few faults with the car that we bought from v12 which haven't been sorted. service was good to a point. Shame about the faults. wouldn't recommend to be honest.
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports And Classics in response to Few Faults
Hello, we are sorry to see you are unhappy with the car you've purchased from us. Please contact us on social@v12sports.co.uk with some further details and we'll gladly look into the case for you. Thank you in advance!
I purchased a car last week, they said the car had 6 months manufacture warranty, they also said they would fuel up the car. Once the paperwork was completed they said, they will not fuel it up as it was not company policy, why LIE? Today I contacted the manufacturer which said there is no warranty. I contacted V12 about this, the person was rude over the phone, told me they wouldn't do anything about this and told me to go and and do what you want. When I first looked at the car, it was OK, but not properly clean. They said the car would be cleaned, while I waited, When I brought the car home, it has a huge white stain in the boot. which wasn't there when I first looked. Seriously If you want to ruin your day, use these guys, they will definitely do that, but I don't know how they are still trading.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports And Classics in response to WOULD NOT USE THIS COMPANY
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. thank you in advance!
We came to look at a Mercedes, all looked good, seemed the best value for money out of the ones we had seen. we've had it for over a month now and no issues.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports And Classics in response to we recommend
Hi, thank you for the kind words. We are delighted to read about your positive experience. Enjoy your new car and we wish you many safe and happy journeys!
We bought a car from them and they gave us a free AA guarantee for three months and a twelve month break down cover, but no one informed us that you have to register within 28 days. After 30 days our car broke and it turned out we didn't have a breakdown cover. The car passed all the AA service but it still broke. I do not recommend this company.
Kirsty, Marketing Team from V12 Sports And Classics in response to Zybi
Hello, we are sorry to read about your experience with us. Please contact us on social@v12sports.co.uk if you wish to discuss the matter.
Things took a little longer then expected when purchasing from here, mainly from lack of communication. I will however say the car was good and I'm pleased with it. so not all bad!
Reviewer has confirmed their email address
V12 Marketing Team from V12 Sports And Classics in response to Lack of communication
Hi, this is not the customer experience we are trying to achieve. Please contact us on social@v12sports.co.uk if there is something we can do for you.
Thanks a lot it was my fault,i made a wrong payment, two months ago toward your company after i went in to my Bank two advice me in five weeks i have money back.I wait for nothing.I rung V12 Sport and Classics team was very kindly and sent money back,Appreciate,thank you very much.
Reviewer has confirmed their email address
Kirsty, Marketing Team from V12 Sports And Classics in response to I bought last year
Hi, We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
Been to see a Nissan Nivara 14 plate £13800 .. has all the bits as advertised, does not tell you about the damages... waist of time.. I asked someone when I rang up.. all he was interested in booking the appointment.. did not want to listen or try and help.. remember I have got about £13,500 I want to spend with you and you want to real a call centre speech off!! OK then.. we went anyway.. When arrived .. young women just pointed to in the direction where the car was.. only knew was what looking for as recognised the REG.. young sales man bloke came out, which was a credit to the business.. very calm .. non salesy type .. just interested in what you got to say.. explained about the Nivaras as they are commercial .. they are worked.. we do understand this... but big dent in wheel arch.. asked if was willing to review the price.. no go.. they are asking for top end money of that particular vehicle .. not willing to review the actual downfalls.. the sales bloke had no say himself was above him .. managers decision.. photo's represent absolutely immaculate.. then to be told well its been hard worked.. all interested in getting you there ... would not waste the journey .. Good luck finding your motor.. you will not find it at V12
Reviewer has confirmed their email address
I purchased a vehicle from V12 last year which was mis sold to me. Advertised with Sat Nav but this was not built into the vehicle. After accepting this was mis sold and being promised that V12 would foot the bill for installation I arranged for this to be scheduled and received confirmation this would happen. However the monies required were never provided and ever since the garage have been anything but responsive, despite calling each week, lodging a customer complaint and requesting numerous calls back from management. This garage will pleasantly sell you a vehicle but as many reviewers here have found, if you experience any after sales issues you may as well be on your own. Never buy from V12 Sports & Classics.
Casper from V12 Sports And Classics in response to LEGAL ACTION NEEDED
Hi, We are sorry to hear about your negative experience. Could we ask you to send more details at social@v12sports.co.uk so we can discuss the matter further. Thank you in advance Kind Regards, Casper V12 Marketing Manager
V12 Sports And Classics is an Independent dealership that is based in Hinckley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2006
V12 Sports And Classics
Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
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