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Bought a Mercedes-Benz E220 2014 from V12 Sports & Classics on 23rd of May 2018, after discovering a rattle on cold start I booked it in at a authorised repairer, they diagnosed the fault as the timing chain. Upon contacting AA Warranty or "Motorway direct" they instructed the dealership seek authorisation from me to strip the vehicle fully removing the engine for inspection and evidence. I authorised this and the garage confirmed their findings, the timing chain was faulty and stretched, causing reduced power and a horrible noise on cold start, this was cleverly hidden as the car was driven to me for a test drive so was already warm. AA warranty has refused to pay for the work and so has V12 Sports and Classics stating a car I have owned for less than three months, has suffered from wear and tear, a horrific breach of my consumer rights and has refused to pay the repair charge after the repairing garage has advised me not to drive the vehicle due to the risk of the chain jumping a tooth and destroying the engine. They told me I should've waited until the chain snapped to claim, even though the claim limit on the warranty is £2k and it's a £6k engine.... Good way to get out of that one! SCAM. DO NOT WASTE YOUR MONEY HERE, they breach your consumer rights and sell defective cars.
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Purchased a car from v12 15/06/18. Supposed check by AA. Air con not working , water pump leaking , tyres on legal limit 5 weeks later. Faults still not fixed. Shocking service long drawn out procedures
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Marketing Team from V12 Sports And Classics in response to Poor
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. Thank you in advance!
Purchased my second car off v12 so far so good , was promised something at point of sale was even told to fill something out. went back to them and suddenly given the terms and conditions story and told nothing they can do would never shop with them again rather pay more and go to a recognized dealership such as sytner.
Marketing Team from V12 Sports And Classics in response to fob people off
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. thank you in advance!
Marketing Team from V12 Sports And Classics in response to fob people off
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. Thank you in advance!
Bought a 9 grand car from V12 sports and classics which aa supposedly checked. No working stereo and lack of interedt and communication with a supposed contractor who they appoint to look into this. Constant chasing zero communication and caf clearly not as described wouldnt recommend.
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Amazing service from V12 Sports & Classics! Called up Saturday lunchtime to see if a car was still in stock at the branch in Stoke on Trent- within 30 minutes I arrived at the garage after being told it was still available, no pushy sales person there jumping on my back, just helpful guys there who showed me around the car, answered any questions I had with excellent knowledge and not once did I hear the dreaded words "so what do you think & how are you paying?" like I've experienced at so many other car dealerships. Allowed me to think in my own time what to do and didn't keep pushing for an answer - set a deposit down on the car to hold it until could get to the bank to do the transfer without feeling like I was being "talked into" doing so and pressured. Within two days was there again to pick the car up in my own timescale! Kept me fully updated when the car was ready and when the funds had been received from the bank which of course to no surprise the bank took their time with (no fault of V12 of course). Collected the car and provided me with all the paperwork I needed and also had email copies of my warranty which is extremely useful! A complete breath of fresh air for a car dealership and so happy and helpful to deal with - would recommend to anyone even if it means a long drive to one of their branches - their cars are also all in absolute top condition and they really know their stuff!
V12 Marketing Team from V12 Sports And Classics in response to Amazing service!
Hi Frankie, Thank you for taking the time to share your experience. We are delighted to hear that you are happy with the level of service provided. We wish you many safe and happy journeys with your car and we look forward to your next visit!
Excellent service even dealt with emailing all paperwork over to finance company was driving the car next morning
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V12 Marketing Team from V12 Sports And Classics in response to Excellent
Thank you for taking the time to share your experience. Enjoy your car and drive safely, we look forward to your next visit!
Few faults with the car that we bought from v12 which haven't been sorted. service was good to a point. Shame about the faults. wouldn't recommend to be honest.
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V12 Marketing Team from V12 Sports And Classics in response to Few Faults
Hello, we are sorry to see you are unhappy with the car you've purchased from us. Please contact us on social@v12sports.co.uk with some further details and we'll gladly look into the case for you. Thank you in advance!
I purchased a car last week, they said the car had 6 months manufacture warranty, they also said they would fuel up the car. Once the paperwork was completed they said, they will not fuel it up as it was not company policy, why LIE? Today I contacted the manufacturer which said there is no warranty. I contacted V12 about this, the person was rude over the phone, told me they wouldn't do anything about this and told me to go and and do what you want. When I first looked at the car, it was OK, but not properly clean. They said the car would be cleaned, while I waited, When I brought the car home, it has a huge white stain in the boot. which wasn't there when I first looked. Seriously If you want to ruin your day, use these guys, they will definitely do that, but I don't know how they are still trading.
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Kirsty, Marketing Team from V12 Sports And Classics in response to WOULD NOT USE THIS COMPANY
Hi, we are sorry about the experience you have had with us. This is not the level of customer service we are trying to achieve. Please contact us on social@v12sports.co.uk so we can investigate this case. thank you in advance!
We came to look at a Mercedes, all looked good, seemed the best value for money out of the ones we had seen. we've had it for over a month now and no issues.
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Kirsty, Marketing Team from V12 Sports And Classics in response to we recommend
Hi, thank you for the kind words. We are delighted to read about your positive experience. Enjoy your new car and we wish you many safe and happy journeys!
We bought a car from them and they gave us a free AA guarantee for three months and a twelve month break down cover, but no one informed us that you have to register within 28 days. After 30 days our car broke and it turned out we didn't have a breakdown cover. The car passed all the AA service but it still broke. I do not recommend this company.
Kirsty, Marketing Team from V12 Sports And Classics in response to Zybi
Hello, we are sorry to read about your experience with us. Please contact us on social@v12sports.co.uk if you wish to discuss the matter.
V12 Sports And Classics is an Independent dealership that is based in Hinckley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2006
V12 Sports And Classics
Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
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