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Having visited the V12 website and making a deposit based on the online specification details, i then went to purchase the vehicle from the dealership in Stoke. Once i got the vehicle home i called the after sales team and shared my concern over the specification and AA warranty. It turned out that after a health check from Sandicliffe Ford the vehicle was the wrong specification and had 9 faults, despite the AA document provided at sale stating otherwise. I've rejected the vehicle based on it being not "as described" and "of satisfactory quality" and asked for a full refund however V12 have done nothing but challenge me. I've provided all evidence and tracked all communications and it's lead me to believe that they are acting outside of the law. As a member of the public i would advise avoiding this company based on them not upholding consumer rights law and trade description law.
Reviewer has confirmed their email address
The worst mistake I ever made buying from V12. I purchased a car from these paying an extra £300 for 12 months Warranty by the AA. I have had the car less than 2 months and have had 3 different major problems with it. It is now been dumped on them as I can't take the upset anymore. It isn't the AA like they so proudly display on all their vehicles it's a company called moterway direct plc. Who's warranty isn't worth the paper it's written on. As for the after sales man Brian he is the rudest Customer service person I have ever met. They are nice when you are buying the car but have you tried their after sales that's the test. So if you do buy from this company let's hope you don't have any problems like I have faced. I now have no car which I have given them 7 days to repair after dumping it on them as I couldn't take any more not heard anything back from them like I said the customer service is rubbish.
Reviewer has confirmed their email address
I purchased my 3008 from V12 in March, had nothing but problems with it, Originally had issues when I first took on motorway around 6-7weeks into purchase, unfortunately paid cash out right. Since then, new injector, new EGR valve and ECU reprogram I have now been told it's the clutch. No surprise on paper that's not covered on warranty, the AC has packed up and now have an engine management light showing engine fault "again"! Back to square 1 and still have a car that is not fit for purpose and highly concerned that there will not be further major issues in the future. After care are hard to nail down, don't return calls and in my opinion fob you off. 3 of the 10 weeks I've had the car it's been in the garage, further to this when I got my car back from repair all the alloys were damaged during transit. Still awaiting answers from after care but doubtful it will be the outcome I've requested..... full refund for a car sold in good faith and totally unfit for purpose. If outcome is satisfactory I will update but not confident it will.
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to Terrible to date.
We are sorry to head about your negative experience. Could you please send your contact details Quoting this review to social@v12sports.co.uk so that we may discus the matter further. thank you in advance
Bought an Astra from v12. Had issues shortly after I bought it. Tried to return it only for them to say they will fix it, which they didn't. After ages and lots of poor customer service. I actually refused to speak to one member of staff as he was so rude. I finally got my deposit back. Don't shop here awful experience
Marketing Manager from V12 Sports And Classics in response to Poor cars and awful customer service
I am sorry to hear about your negative experience with us. if you could email your details to social@v12sports.co.uk quoting this review i would like to discuss the matter further thank you in advance
I paid a deposit for from V12 Sports And Classics a call over the phone drove over hundred miles to collect the car and even confirmed that morning that I was okay to collect. When I arrived they made may wait for an hour and then when I chased up they said someone would be coming to see me soon. Another 15 mins later a manager comes and apologises as he said the car had been in an accident the day before?!?!? I asked why did they ring this morning to confirm and he said 'crossed wires' 2 weeks later I'm still chasing my deposit which should have been returned after 48 hours the girl on the phone said that she is sorry the car was sold before I got there?!?!?!?!? and these guys are rac approved dealers!!! Don't worry I'll be informing rac about this too.
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to Messers
I am sorry to hear about your negative experience with us. May i ask that you email your details to social@v12sports.co.uk so that we may discuss this matter further. thank you in advance
Travelled from Ireland to purchase my car, only for the entire clutch mechanism to fall apart 45 days later. I am a trying to contact this company re the above car. Nobody is responding to my mails. as per the website “to always provide a fantastic customer journey, build a trusted relationship with the customer and in turn build a great reputation which would keep customers coming back” this is certainly not true from my experience. I have never had such bad customer service - ignoring me will not make me or the problem go away. V12 Sports and Classics gets Zero star rating from me.
Linda Leahy in response to apalling aftersales customer service
Update *** had a paltry offer which nowhere covers the cost of repairs carried out. Awaiting advice from European Consumer Commission.
Marketing Manager from V12 Sports And Classics in response to apalling aftersales customer service
We are sorry to hear about your negative experience with us. if you would like to email social@v12sports.co.uk with your details and so that we discuss the matter further thank you in advance.
No issue at all with Vauxhall Mokka! I purchased it from V12 in February and I have had no issues with it! It was in pristine condition when I collected it. The dealer was very helpful and friendly and I got the car for a good price. Very happy.
Reviewer has confirmed their email address
I bought a Peugeot 2008 from here in in February and I have had some issues with it. It's been in for repair but it's not much different and still having issues. The after care is not good. I wouldn't recommend.
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to had some issues...
We are sorry to hear about your experience with our after-sales department. if you could contact me on social@v12sports.co.uk whereby we could discuss the matter further thank you in advance
I have had a really good experience using V12 to purchase my BMW in February. I found the staff to be really helpful and friendly and the car was clean and in very good condition. I have had no issues and I think I got a very good deal, they gave me a good price for my old car. I would recommend.
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to No issues at all!
Thank you very much for the positive review, and we look forward to seeing you again when you decide to buy your next car. Happy Driving .
Happy over all! The car could have been cleaner but it was in good condition and i have had no issues with it up to now. The dealers were knowledgeable and helpful and the car is worth every penny. I would recommend.
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to BMW buyer
Thank you for the positive review and recommendation. We look forward to seeing you again when you decide to buy your next car. Happy Driving.
V12 Sports And Classics is an Independent dealership that is based in Hinckley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2006
| Excellent | 117 | |
| Very Good | 18 | |
| Average | 14 | |
| Poor | 32 | |
| Terrible | 48 |
V12 Sports And Classics
Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
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