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289 reviews from our car dealer reviews community
Leave a review for V12 Sports And Classics LTD
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289 reviews from our car dealer reviews community

Leave a review for V12 Sports And Classics LTD
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"PLEASE BEWARE OF THIS GARAGE!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from here a few weeks ago only for the clutch and fly wheel to go a very short time after! The aa warranty they give you is a absolute con! They will not pay out nor will aa and this garage accept any liability! There after sales team are completely shocking I was laughed at over the phone and when asking for the mans name he put the phone down on me I was left in tears from these people and left to pay a massive £1400 bill please be aware before buying I am currently in the process of yours processing’s with these people as the so called aa 120 point safety check is all a con these people are cowboys and so are the after sales team! You have been warned about V12 Sports & Classics.

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+1 Found this review helpful

Fiona Jones in response to PLEASE BEWARE OF THIS GARAGE!!!!

Holly, we've all been in the same boat as you. You have 30 days to formally reject the car. Have you done this yet? Also report to Leicestershire trading standards. I had a car which was overheating. Possible head gasket gone. 3 years old! Respond on here if u want any help. X

"Horrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Month into ownership dual mass flywheel, clutch and now rimig chains needed replacing. No help from V12 Sports & Classics. Keep telling lies. Huge extra cost to me. AVOID

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+2 Found this review helpful

Fiona in response to Horrible experience

Report to trading standards Leicestershire. You are not alone in buying a rubbish car from v12 that they want you to put right. They never give you a straight answer and hope you will get fed up and go away..

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"Legal proceedings commenced"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Legal proceedings against V12 Sports & Classics commenced. Garage are operating outside the law regarding consumer rights. If you have lost money, see section 75 if paid for on a credit card or visa debit dispute if you paid on your visa card. The bank will withdraw funds from their bank without reference to them if paid credit card. You are entitled to a full refund regardless. Get hold of trading standards Leicester, which is what I've done. The more complaints to them the better.

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+3 Found this review helpful

RICHARD CORFIELD in response to Legal proceedings commenced

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

"Very poor customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 2014 vw golf from V12 Sports and Classics ltd. Was told it had full vw service history, spare key, mot certificate and v5, which will be sent to me in the post. Being such a big car dealer, and seemed professional, i had no reason to question this. 6 weeks later, no service history, no logbook, no spare key and no mot certificate has been forwarded to me. I have constantly been trying to find out the whereabouts of this but with no results. Now have been told there is no spare key, no service history, mot certificate has to be duplicated at a garage (at my expense), and logbook to be applied for (at my expense). I am now in the middle of legal action due to the sale of the car being under false information. Very poor service from them. Avoid at all costs!

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+2 Found this review helpful

Fiona in response to Very poor customer service

Report to leceistershire trading standards which I have just done for the faulty vehicle sold to me in Dec 18. If you don't have the v5 then you aren't the legal owner. How can V12 sell a car which they aren't the legal owner of? The more complaints to trading standards the better plus what any legal proceedings you are taking.

RICHARD CORFIELD in response to Very poor customer service

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

"POOR Customer Service!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Extremely POOR Customer service from V12 Sports & Classics. We came to view an 11 plate Astra at the beginning of December 2018, we had an old 2000 plate Mondeo and explained we needed a reliable, safe and fuel efficient vehicle due to me being disabled, having to do regular trips to Lincolnshire and with having a baby due in a month. We test drove this 11 plate Astra and apart from the Service Vehicle Soon light being on, the car seemed good, no scratches, no marks, no chips and no dents. We were told by the sales man that the SVS light was on due to it having not been switched off by the previous garage who Serviced it 2 months prior, but he would have it sorted. We paid our deposit and left until we had the funds to purchase the vehicle the following week. We contacted v12s sales team the following Thursday to advise. we were coming to collect the car and pay for it that afternoon. We were left waiting around in the waiting room for an hour before finally being seen by Craig to complete the relevant paperwork, hand over the keys to our Part ex Mondeo and pay for the Astra. After paying for the Astra it was then dark, we were then advised that the car was being driven over and waited for about 10 minutes while this took place. The car arrived and we swapped over the belongings we needed and set off home. Shortly after leaving V12 we noticed cracks/chips on the windscreen, we attempted to call V12 but no one was answering the phones and V12 had closed. We got home expecting to contact V12 the next morning to get bits sorted. We called the aftercare in the morning and explained we had only had the car less than 12 hours and just after leaving their garage we had discovered 3 cracks in the windscreen which weren't there when we test drove the vehicle. We were told by the aftercare that V12 would not be prepared to help until AUTOGLASS or a garage had attended and told us that the windscreen was an MOT failure. We contacted Autoglass who came out and advised us that they were unable to repair the very obvious chips because the chips had been ' previously repaired poorly by Resin being put over the top ' he said it would be a complete windscreen replacement but the chips weren't a MOT failure. We explained this to V12 who denied responsibility and refused to help. We still have the chips in the windscreen today. We also noticed a large scratch above the rear passenger door which wasn't there when we viewed the car, but mysteriously appeared after it rained on our way home the night we purchased the vehicle. After reading other reviews it seems we aren't the only people to have had mysteriously appearing cracks, chips and scratches! The SVS light having been switched off before we left the dealership also came back on the next day, the following Monday morning ( the car also was idling roughly and the MPG was awful) we contacted the AA warranty as advised by V12 and had the vehicle booked in at Halfords Autocentre on Tuesday. They looked at the vehicle and advised us that it needed a new Glow Plug Control Module as this was the reason the SVS light was coming on ( apparently this is the new engine management light ) We agreed for the GPCM to be replaced and arranged and paid for our own courtesy vehicle because neither V12 nor AA warranty will provide them. The Vehicle was ready for collection almost 8 hours later, on picking the car up we were told it still had a fault they couldn't diagnose and we needed to go to an auto electrician. We contacted the AA who then told us to book in with Derby Vehicle Solutions, we called and booked in for the following morning. My partner drove the Astra to DVS while I followed in the hire car, the car was diagnosed again as still having a faulty GPCM and faulty glow plugs, these were replaced again. The car had to stay in the garage over night. We collected the car the next day and the car still felt to be idling rough and driving terrible. The car also broke down on us whilst leaving the doctors one morning and would not accelerate when trying to pull off from the doctors, instead the rev counter climbed and dropped continuously but the car rolled backwards and wouldn't move. This left us in a dangerous situation. Shortly after ( 21st December) we had a slight rain and on going to take the vehicle out, there was water all over the dashboard and the drivers side windscreen pillar was wet through, we called V12 aftersales again who was less than helpful and we advised we wanted to reject the vehicle due to the multitude of different problems we were experiencing with the vehicle. He told us that they wouldn't be prepared to accept the rejection. So we drove to V12 and wanted to speak to a manager. Instead we spoke with Nadeem. Nadeem advised us although we had the vehicle for only 2 weeks, they wouldn't be prepared to even entertain the idea of a rejection unless we paid for the vehicle to undergo a diagnostic report. We explained to Nadeem that we simply didn't have the funds for that being 4 days away from Christmas, due to have a baby any day and we had the car for 2 weeks, they should honour the consumer rights act 2015 and refund us for the vehicle. He continued to say they would not accept the rejection until a diagnostic report was paid for by myself and then they would look at it and make a decision on whether or not they feel there is grounds for a rejection. He also advised us, although they were not accepting the rejection of the vehicle, we wouldn't be allowed to continue to drive it. We yet again stated we had no other transport, we were paying £100 month of insurance on the vehicle, I am disabled and at that time heavily pregnant and we didn't feel it fair that they would not pay for us to then have a courtesy car or a hire car, if they weren't accepting the rejection. We left the dealership extremely stressed and frustrated over the fact that they were refusing to take the car back, but also stating that we were unable to drive the car we had paid for, but they would also provide NO alternative transport for us in the mean time. I went into hospital on Christmas Day and on the 27th I had my baby, we had to use the vehicle to get home from derby hospital. We managed to book the car in at Derby Vehicle Solutions for the diagnostic with some money we had received for Christmas on the 2nd January 2019. The diagnostic was completed and we had a report that stated several issues with the vehicle, these being: 1. EGR Valve Position Sensor Code 2. DPF Pressure Sensor 3. Keyless Entry Transmitter 1 Battery Malfunction 4. Hill start not working 5. Electronic Handbrake not always disengaging. 6. Battery Test comes back as replace down at 70% 7. Loss of Power when pulling off from junctions. 8. Clunking noise from Starter motor and Flywheel area. 9. Car struggling to start from warm and cold starts. 10. Idling is very rough and takes a while to settle. We were also advised of an oil leak around the rocker cover. We sent this diagnostic report to V12's after sales team and reiterated that we wanted to reject the vehicle using our short term right to reject the same day. We had NO response to our email so on the 4th January I sent yet another email, stating we were rejecting our vehicle and quoted the relevant sections of the Consumer Rights Act 2015, we reiterated the faults we have with the vehicle and we wanted to have the vehicle collected and refunded. Yet again, no response, so I sent another email on the 11th January stating that I would now be contacting my solicitor. I had an email back later that day stating they were still awaiting the diagnostic report. I advised them to recheck their emails from 2nd January. January 16th we received an email from them stating that they were unsatisfied with the diagnostic report and they wished for us to have a more in-depth report done and to provide them with an up to date mileage of the vehicle. I advised that we were unable to provide a further diagnostic report as that was the only diagnostic that the garage was able to provide us without having to further strip into the vehicle at a significant cost to ourselves and that mileage is irrelevant in the return of the vehicle as we have been rejecting the car since 21st December and they have been less than helpful and not provided us with any alternative. V12 ( KEN MINGARD ) then stated they would refund us for the initial diagnostic provided by DVS but they would not accept rejection of the vehicle until a more detailed diagnostic was carried out. He then also stated that V12 have the right to repair any potential faults of the vehicle. We explained yet again we were not prepared to pay for this and that DVS are unable to provide any other type of diagnostics without stripping the car down and even then the diagnostic will look the same. I also pointed out that their Terms and Conditions do not state we cannot drive the vehicle and neither does the law state that if the vehicle is continued to be driven the dealership is allowed repair first ( which they already exhausted when they had the vehicles Glow plug control module fixed ) The dealership is however allowed to reduce the refund at a small cost ( around 20p per mile ) off the price paid. Ken then continued to state that until a detailed diagnostics takes place they are unable to accept or even consider our rejection request. They stated they would require an estimated cost for the work to be carried out and 'IF' the diagnostics shows any faults that can be attributed to have been present at Point of Sale then V12 would bare the cost. I have since had my solicitor try to contact Ken, BUT every time she calls, she is advised Ken is unavailable to take her call and would contact her back. This has yet to take place. I also attended DVS again to see how much a strip down diagnostics would cost ( which would also mean replacement of a few parts such as clutch ) the estimated cost was up to £1500. V12 haven't replied.

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+1 Found this review helpful

Fiona Jones in response to POOR Customer Service!!!

Did you leave a review on trust pilot? Ive just left the latest one about the broken water pump. IImight be able to help. did you pay for this? On a credit card? If so you can do a chargeback section75 faulty goods. Debit card you can do a dispute via your bank for faulty goods. X

RICHARD CORFIELD in response to POOR Customer Service!!!

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

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"Selling SCRAP Cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I made a huge mistake buying from V12 Sports & Classics and now I regret! I coukd spend 200 bying from scrap not 5000.

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+0 Found this review helpful

RICHARD CORFIELD in response to Selling SCRAP Cars

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

robert snell in response to Selling SCRAP Cars

I to brought a car from them on finance (£5500) I've had it a year it's done less than 5000 miles and cost me approx £1800 on repairs.

"BOC"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The AA inspection is a load of rubbish....the car I picked up after agreeing finance...was dirty..had cigarette burns on the rear seat, and the fuel tank cap stuck on closed. Due to doubts....The day after purchasing the car..I had it inspected...the front right wheel bearing was gone, the coolant level was close to empty...and both rear tyres were below the legal limit...more worryingly..the front passenger seat belt was not in working order!...V12’s cars are not road worthy..the AA inspection must have been done by Stevie Wonder!! and there is a good chance that you will die driving the car home. If you haven’t died going home..they will not help you fix the problem at all..and will only offer resistance and denial...what is reassuring, is that my solicitor has seen pound signs in his eyes after he has agreed to take these on!!...absolute joke of a dealer...who could have addressed the problem..at a small cost with minimal effort..only to give a customer a car in the condition that the car should have been in at the time of sale!!..compared to the legal costs they are now facing!! the cars sold here are not as described and are not fit for purpose. If you would like a good clean used Merc..avoid this place. I was warned before going to V12 about there bad reputation.and the extremely poor after sales team....but hey ho..lessons have been learned..I should have listened...

Lc in response to BOC

Have you got your money back yet?

RICHARD CORFIELD in response to BOC

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

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"Don't go anywhere near them "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Nissan qashqai from V12 Sports and Classics within a week i discovered that the car had previously been in an accident ,they didn't tell me this before i bought the car. I asked for a full refund they refused .The aftersales team has not responded to my emails or phone calls and they refused to refund £11590.00. AVOID buying from them and don't take out there AA warranty it's not worth the paper it's printed on.

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+3 Found this review helpful

Lc in response to Don't go anywhere near them

Reject car. You have 30 days

RICHARD CORFIELD in response to Don't go anywhere near them

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

"Professional service!!!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was interested in a Nissan Qashai 1.5 TDCi TEKNA and a colleague of mine who lives near V12 Hinckley managed to pop across and feedback to me before making the 2.5 hour journey from South Wales. I paid the £100 deposit to reserve the car which they did, and from start to finish I can say the whole process was well managed. Jonathan (if I remember correctly) was our sales guy and was very professional throughout. We drove the car away the same day but not before it was cleaned inside and out. Very happy with the purchase and the whole process. Am yet to find a fault!

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+0 Found this review helpful

RICHARD CORFIELD in response to Professional service!!!

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

"Typical dealer - DODGY!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to see a car they had advertised on Autotrader. Was asked to 'sign in in case of a fire'!! Never heard that before. When asked what car i was interested in was told that they had to 'order it' as it was being kept at another compound nearby. The girls then started whispering to each other and when i asked if there was a problem they both looked at me sheepishly and carried on whispering to each other...not only rude but very suspect. I was told to have a look at other cars while they fetch it from the other compound which appeared to be taking a long time. I was approached by about five or six sales people all wanting to assist but all i wanted to do was see the one car. Eventually i was told by one of them that the car had already been sold! I asked why they still had it advertised asn was told it can take a couple of days for the advert to be removed!....REALLY?? pull the other one. Of course i was asked if i wanted to see any other of the cars they had in stock! My guess is they have bait cars advertised. I never actually saw any sports or classic cars also...just high mileage ex-lease cars. I wont be going back to V12 thats for sure.

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+2 Found this review helpful

RICHARD CORFIELD in response to Typical dealer - DODGY!

I am currently in the process of dealing with the same Company on the issue of 'Mileage Discrepancy' which has just been discovered. Anyone who has issues with this Company need to rally together in order to address the matter as a group. Interested parties can message me here : richard@primesiteuk.com

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Dealership Information

V12 Sports And Classics LTD is an Independent dealership that is based in Hinckley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2006

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
289 reviews3.2 out of 5 stars — Rated Average
Excellent
132
Very Good
23
Average
19
Poor
42
Terrible
73

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Contact Information

Address

V12 Sports And Classics LTD
23 Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ

Get in touch

01455 246086
https://www.v12sportsandclassics.co.uk

Opening times

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Dealership Statistics

54%
Would recommend this dealer to family and friends
94%
Percent of reviews responded to by this dealer

Additional Information About V12 Sports And Classics LTD

Company Formed: 2006
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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