Bought a car from V12 a few weeks ago. After looking at the car and taking it for a test drive, me and my partner were shown the service history and we were discussing certain features on it which we used for negotiating on the price. It was fairly high mileage so no way would we have even considered buying it without a service history. When we agreed to buy the car on the following day I realised when I'd got the car home that the service history wasn't with it. I called the office and was told I would get a call back from the after sales team, this didn't happen! I have since been trying to get it resolved but am constantly being fobbed off and promised calls back but so far after making numerous attempts to speak to somebody with a clue am getting nowhere. When I did finally start to get somewhere after about a week I was basically told the sales 'boy' said he didn't recall showing me and my partner the history, so making out we were lying. The car was advertised without the service history but we were physically shown it, so where has t gone???? It seems as if the sales 'boy' has lost it and can't be bothered to look for it. I was then promised a manager would call me back, this was nearly 2 weeks ago and surprise, no phone call. I wouldn't ever buy from V12 again. Very nice to you and helpful when they want your money but as soon as they've got the sale you can forget any kind of after sale customer service. Absolutely disgraceful!!!!!
Reviewer has confirmed their email address
Marketing Manager from V12 Sports And Classics in response to #### Beware. DO NOT buy from here ######
Hi, We are sorry about the negative experience you had with us here at V12 Sports and Classics, could you please send contact details to social@v12sports.co.uk so that we may discuss this review further. Thanks in advance.
Purchased, my BMW f30 at V12 Sports and Classics, the staff are super friendly, excellent customer service, was even offered coffee lol, 5 *****, would recommend to anyone searching for there new car, van etc.
Marketing Team Member from V12 Sports And Classics in response to Excellent, put a smile on my face
Thank you for the positive review, we look forward to seeing you again when you decide to buy your next car.
Went to see the car I wanted to buy. As soon as I get there the guys were very helpful although the one guy who was dealing with me didn't seem as if he wanted to be there! After all it was a Sunday! Anyway the test drive was fine and agreed on a couple of things that the car needed to have sorted before I went ahead with my purchase. All was sorted and done as required. Will use V12 Sports and Classics again.
Reviewer has confirmed their email address
Marketing Team Member from V12 Sports And Classics in response to Quick and efficient
Thank you for the positive review. We look forward to seeing you again when you decide to buy your next car. Happy Driving.
I would highly recommend V12, from start to finish my whole experience was dealt with a 10/10 way. Am the manager her is brilliant, Rob is great too and also Eric in after sales, Thank you all so much, You GIRLS are brilliant too, see you all in 4 years ha ha - Julie x x
Reviewer has confirmed their email address
Marketing Team Member from V12 Sports And Classics in response to Great Company
Thank you for the positive review and we look forward to seeing you again when you decide to buy your next car.
I don't have a bad word to say about this dealership. I got my Vauxhall Insignia from them quite recently and I am really happy with it! I have had no problems and I found the staff to be very helpful. I would recommend.
Reviewer has confirmed their email address
Marketing Team Member from V12 Sports And Classics in response to Excellent!
Thank you for the positive review. Happy Driving.
... then you'll not be disappointed! Having never dealt with V12, a car did attract my attention and I recently visited/purchased. Although so far, the car is good, I was not prepared for the way in which they operated.... or didnt, well, not to dealers I've dealt with previously. Let me point out the good thing. The whole process from when I arrived to when I drove off was great, I can't fault that at all. Very courteous, polite etc. However, this is what I did learn. Buying from V12 (Hinckley) you are buying as seen. Do not expect to have any work done from the point you've highlighted any issues to when you pick it up, as they operate come/pay/take the same day, so they don't have any ability to correct any faults/niggles beforehand. That's why I say it's buy as seen/tested. I believe they then rely on the warranty to cover any post collection issues. So, when you go there, give the vehicle a damn good inspection. Ask to see all the vehicle documentation, service history, AA inspection report etc. Their vehicles are high mileage mainly, so ensure you are prepared for follow-up work, such as cam belts etc, do your homework. If you factor all this in, then you could grab yourself a good deal. Their P\X was better than I expected too, but they are very keen on you taking the 12 month extra warranty and will come to some discount if you hum n ur a little. They don't hold all vehicles on-site either, but if you tell them which you've come to see or give them some pre-warning, they'll ensure it's there. As I say, V12 staff/process, not issues..... quality of the vehicles, pretty good from what I see, but remember, you drive it away in the condition you test drove it. Hope this helps.
Marketing Team Member from V12 Sports And Classics in response to Know what to expect....
Thank you for the detailed review. We encourage all our customers to look at any and all our cars for as long as they wish before making a decision. We look forward to seeing you again when you decide to buy your next car. Happy Driving.
I thought that the dealers at V12 were excellent. Really approachable and welcoming and they have a very extensive knowledge about what they are selling. I purchased a BMW back in September and I am really happy with it. It was in very good condition and up to now I have had no problems with it. Excellent service and cars.
Reviewer has confirmed their email address
Casper from V12 Sports And Classics in response to I would definitely recommend V12!
Hi , We are delighted to read your kind words. Thank you for the 4* review and we wish you many safe and happy journeys! Kind Regards, Casper V12 Marketing Manager
I purchased a Ford S-max from here back in September. The dealers were really nice and happy top help and I have had no issues with the car that havent been resolved under warranty quickly and easily. It was a really good price and was nicely cleaned and in good shape. I would definitely recommend this dealership to my family and friends.
Reviewer has confirmed their email address
Casper from V12 Sports And Classics in response to issue resolved under warranty
Hi , We are delighted to read your kind words. Thank you for the 4* review and we wish you many safe and happy journeys! Kind Regards, Casper V12 Marketing Manager
I am really pleased with my BMW 2 series from V12! I have had no issues with it at all and I have had it since August. The car is perfect and I have loved every minute of driving it and the dealers were really helpful and friendly when I bought it. I would recommend this dealership.
Reviewer has confirmed their email address
Casper from V12 Sports And Classics in response to Fantastic
Hi , We are delighted to read your kind words. Thank you for the 5* review and we wish you many safe and happy journeys! Kind Regards, Casper V12 Marketing Manager
This is the second car I have had from V12. The first one has to back after only 10 days as there were too many issues with it to be fixed. I have recently bought another car from them which has also had problems. The warranty doesn't cover the issues so I have had to pay out to get them sorted. base don that I wouldn't recommend them.
Reviewer has confirmed their email address
Singh in response to Issues with car
Same here I bought car from v12. They give me wrong car health check. When I had done car health check. They found too my problems in car in 10 days. Then I go to them to solve my problem. They said it's not cover in warranty. Not happy with dealer.
Casper from V12 Sports And Classics in response to Issues with car
Hi , We are delighted to read your kind words. Thank you for the 4* review and we wish you many safe and happy journeys! Kind Regards, Casper V12 Marketing Manager
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK!
All our cars are independently inspected and certified by one of the biggest motoring organisations in the UK, the AA. This is done by a comprehensive 128-point check on each and every car. No other car supermarket in the UK is coupled with the AA like V12 Sports and Classics.
We were established in 2005. Initially, the company began selling classic and unique cars. From a young age cars have always been a passion of the owner and so he started a classic car business working from home. It quickly became a viable business which was selling about 20 classic cars a month; this continued for about three years. The main focus of the business was to always provide a fantastic customer journey, build a trusted relationship with the customer and in turn build a great reputation which would keep customers coming back. V12 Sports and Classics is all about providing fantastic customer service, amazing value vehicles and total peace of mind.
✔ For your complete peace of mind, choose from over 1600 used cars that have been independently Inspected & Certified by the AA!
✔ Buy with confidence and get a great deal
✔ Drive your new car away the same day
✔ Low-rate finance is available
✔ Rated best value cars in the UK
V12 Sports and Classics currently have 8 sites.
Hinckley - 23 Harrowbrook Road, Hinckley, LE10 3DJ
Luton - Leagrave Road, LU3 1RH
Newcastle Under Lyme - Liverpool Road A34, ST5 9DX
Stoke - Meir Heath Garage Rough Close, Stoke On Trent, ST3 7PG
Witham - Rivenhall North Filling Station, Witham, CM8 3HB
Wolverhampton - 122 Cannock Road, Wolverhampton, WV10 0AE
Nelson - 2-4 Turner Road, Lomeshaye Business Park, BB9 7DU
Worksop – 63-65 Retford Road, Worksop, S80 2QD
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
Excellent | 1601 | |
Very Good | 377 | |
Average | 15 | |
Poor | 18 | |
Terrible | 30 |
V12 Sports And Classics
Unit 23 Harrowbrook Road
Hinckley
Leicestershire
LE10 3DJ
Mon | 10am-7pm |
Tue | 10am-7pm |
Wed | 10am-7pm |
Thu | 10am-7pm |
Fri | 10am-7pm |
Sat | 10am-6pm |
Sun | 10am-4pm |
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