I Bought a BRAND new van over a year ago and wasnt told it was actually an import from cyprus they had tampered with the spedometer which is now approx 10mph out , by just changing they card from kmh to mph which is illegal and now voids renaults warranty , cant speak to directors as they are too scared to speak , been trying to sort the issue since november , no body phones back please dont reply with an email vanwise just call me back you have my number and my email adress

I bought a 2018 Citroën Dispatch with 23,000 miles on the clock for 14K 6 months ago. The vehicle has broken down 4 times in 6 months with the same issue. I have been without a van for weeks whilst it is being repaired to no avail. It has now broken down yet again. The after care is awful. I am now in the process of taking legal action through the finance company. I have asked to swap the vehicle again to no avail!! They are quick enough to take your money but be warned the vehicles are faulty and the after car sales is awful. Do not buy a vehicle from this outfit, Del Trotter is more professional!!

Once they have sold you the van they just don't care. they will ignore your emails and when you call promise the world but do nothing. Do not trust them.

Bought a sprinter, did not realise it was in limp mode as it still drove well, it needed a new Dpf so I was faced with a £2k bill months after buying it. They knew and they Spoke to me like dirt when I phoned up to try and initiate Some form of way forward. NEVER BUY FROM VANWISE. Con merchants

Put it this way …… I wouldn’t even think about buying a pen from this place

They sell already broken vans and then don’t take any responsibility after they have their money! Do not trust

Great service from Paul and Dimirti

I have purchased two vehicles from Vanwise now, with the first one they strategically placed one of their Vanwise stickers to hide damage on the rear door, it wasn't till I got it home and removed the sticker that I discovered it. They accused me of damaging the door, after a while they did eventually repair this reluctantly. The most recent purchase was October last year, I went into their store and requested a long wheel base Peugeot Expert. They said they had one in stock and proceeded with the purchase. It became clear there was several defects with the vans steering column and doors not shutting. They took the van back to repair it. After having it for a day they said there was nothing they can do. I also noticed a lot of Peugeot Experts on the road that seemed longer than mine, after a quick google I discovered that they had in fact sold me a short wheel base van, when I explicitly asked for a long wheel base. How can a company be called Van "wise" when they lack a basic understanding of the vans they are selling? I contacted Vanwise immediately and got messed around for months with nonsense replies and sometimes no response at all. By this point despite all my efforts I had got no where and had become incredibly frustrated with the whole situation. We are now in May, eventually one of their stakeholders got in contact with me via email. He had a very aggressive and unprofessional approach to the situation with an excessive use of emojis, clearly he had just discovered this function, there is a time and a place, not whilst trying to resolve a issue caused by incompetent staff. After a lot of back and forth they agreed to issue a refund but then refused to pay back the full amount on the vehicle, even though the vehicle was in the same condition, if not better condition as I had the door repaired and upgraded the security when I first got the van. Also in order for me to receive the refund they asked me to produce a VAT invoice which seemed odd, anyone in the same situation as this, who wasn't VAT registered would have lost an additional 20% on the thousands already lost. Its clear this stakeholders job is to deal with situations like this and make sure their bottom line is in the green rather than value their customers. He knew exactly what to say to bully me into making a decision I was not happy with. This whole situation was a result of their negligence, yet I am the one who's had to pay for it, not to mention the stress this has caused. How I was treated throughout this was despicable, I strongly advise anyone looking to buy a vehicle from Vanwise to rethink their choice, there are plenty of other dealerships out there who care about their customers and who have a good knowledge of the vehicles they are selling.