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28 reviews from our car dealer reviews community
Leave a review for Vehicle Trade Centre Kilmarnock
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28 reviews from our car dealer reviews community

Leave a review for Vehicle Trade Centre Kilmarnock
Leave a review
"Car trade in & car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got a brilliant price for my trade in & gt a great wee car in it's place, dealt with Nicola Sloan who was first class, would definitely recommend them, Thanks again Nicola x

"Be Careful "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Seat Leon FR from them, great service and good deal however, 7 months down the line the clutch has suffered major failure not through ware and tare no warning. I just want to say, be ver careful if your choosing VTC for your next car. I am now dealing with a difficult case with the Ombudsman neither the finance company or the dealer ship have apologised and offered support. Sadly it will be the last I will use them.

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"VECHICLE PURCHASE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BOUGHT AN A6 AUDI WHICH WAS BEAUTIFULLY PRESENTED AND A NO BRAINER FOR ME I ONLY LOOKED IN ON MY WAY TO THE MANY SHOWROOMS IN AYR YOUR MR GRANT ORR DID A STERLING JOB IN CONVINCING ME THAT THIS WAS THE CAR FOR ME HE WAS RIGHT I LOVE IT AND IT DID NOT BREAK THE BANK THANKYOU

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Malcolm made it very quick and easy to help me get my car. He was very helpful and friendly. He also got it ready for me when I asked do sale went through very quickly thanks

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"Great Help! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from VTC Kilmarnock and Grant was amazing help, honestly so happy with the service I received and the extras he done for the car before I came to collect

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"Terrible company. Terrible management "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs! Bought a car from this place 3 and a half weeks ago. Was told it would be ready in a week so I sold my old car and had to use Public transport for 2 and a half weeks. Was told by a sales team member that management knew about it and weren’t happy with the situation either, turns out once I EVENTUALLY spoke to general manager he knew nothing about it and agreed the communication has been more than poor on this occasion and he’d phone me back. He never did, he sent an email unaddressed then continued to argue with me over the phone saying “that’s not his fault” I forgot his name etc. told me I couldn’t speak to anyone higher up than him. Also- they passed my cars mot but then needed it to be fitted with a major brake cyclinder even though the mot was passed and not wrote as an advisory. The mot it passed before hand had a huge list of advisories and failures from the last test and the things they found in the new mot meant it should have never passed the first MOT it had- thankfully I’d asked for a 12 month mot on it and our problems just increased from after that. Also the sales rep who sold me the car left the company the day he sold me it and promised me more than they’d have been able to give. Also nobody wants to help me with contacting the director who I’d like to speak to regarding their general managers behavior- general manager name is Craig.

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"Buying a Trade in Car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Q7 Audi from Grant, All the paper work done with no surprises within a couple of days and the online signing made things go even quicker as I live a few miles from Kilmarnock. I have a couple of things to get mended but Grant azures me this will be done at my convenience, which benefits my family. Well done to Grant very good salesman no pressure and he ended up with the sale and a Happy Customer, I will let you know if I get my work carried out. Thanks. Billy

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"Amazing service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from vehicle trade centre grant Orr was my salesman, he was very helpful from the start as soon as I applied he was straight on the phone got it all up and running straight away couldn’t of asked for a better guy to help me with the purchase highly recommended!!

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"Good sales service poor Aftersales "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car with fogged up headlamp was advised it would clear with lights running . Gave it a couple of weeks didn’t clear properly even offered to purchase new light if VTC would fit it but came up with another excuse . Wouldn’t deal with them again .

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"Absolute Nightmare, STAY AWAY!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesman (Grant) was very helpful. We found a car we liked, took it for a test drive, My father was with me, cos he knows a lot more about buying cars than I do. Took the Nissan Juke out for a test drive and my dad noticed some things not right, We told Grant when we returned, he stated that the car would be given a "full check before it goes out" So we left with a smile after payment, car would be ready by Saturday. Saturday came and went. We finally got a call to pick up the car. My dad gave me a lift out to collect and it was quite exciting. Drove home quite happy. Then the faults started to show, Car was over revving Exhaust pipe loose and moving Seal on passenger door loose, so noisy Hand brake not working properly Gearbox very noisy Car pulling to the right Brakes needed bled But!!! Rear seatbelts which held my child's seat in place sprung loose and the seat went flying into the back of the driver seat!! Contacted Vehicle trade Centre Kilmarnock and they said they would come collect the car, since it was unsafe to be driven, I had to rent a vehicle while waiting for this. One week later, the car went back to the showroom and it was suggested we choose another car. Which we did. Then 'the manager' 'craig' who was very abrupt, said we would need to pay an extra £200 for the transfer of the contract. Needless to say we are now pursuing the return of our money. Disgusted by the manner of the so called 'manager' craig, whose customer skills were severely lacking. Will never go near that place again and advise folk to steer clear.

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Dealership Information

Vehicle Trade Centre Kilmarnock is an Independent dealership that is based in Kilmarnock. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Part Exchange
Sell Your Car
Servicing
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Van Sales
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Ratings
28 reviews3.3 out of 5 stars — Rated Average
Excellent
13
Very Good
2
Average
3
Poor
4
Terrible
6

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  • Contact Information

    Address

    Vehicle Trade Centre Kilmarnock
    1 Academy Street
    Kilmarnock
    East Ayrshire Council
    KA1 4DT

    Get in touch

    01563 550240
    https://www.vehicletradecentre.com/

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    7%
    Percent of reviews responded to by this dealer

    Additional Information About Vehicle Trade Centre Kilmarnock

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