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I honestly felt like royalty when I bought my car from VFU Cars, from the very first contact the whole team were helpful and informative. The did everything they could for me, and more. I dealt mainly with Ben who went out of his way to catering and accommodate for me more than once, he really couldn't do enough to help me out. Ben was so friendly and welcoming, which made the whole experience stress-free and enjoyable, there was no hard-selling, pressure or breathing down my neck. I'm over the moon with the Ford Focus I bought, really impressed with the customer service and I will 100% use again in the future.
Reviewer has confirmed their email address
Aftersales from VFU Cars in response to Absolutely brilliant
Thank you for leaving us a positive review. We will pass your comments on to Ben, VFU Cars.
I went to VFU Cars after finding and buying a Vauxhall Astra online. I dealt with Ben who was extremely helpful, polite and professional. The sale process was quick and easy, really straight forward. I had an issue a few days after buying with the heated seats, I contacted Ben and he was so professional and polite about the issue. VFU Cars fixed the issue quickly, with no questions asked at all. I can't fault the customer service at all, they have been perfect through-out! The car is amazing, I love it - very pleased. Thanks Ben and VFU 👍
Reviewer has confirmed their email address
Aftersales from VFU Cars in response to Amazing customer service
Thank you for leaving us a positive review. We will pass your comments on to Ben, VFU Cars.
Don’t get why there are so many negative reviews on here but excellent reviews else where? I personally had a fantastic experience with VFU cars... very friendly/personal service, no pressure sales, was encouraged to test drive the car and left to check the car with out distraction. The car was as described and everything they agreed to do was carried out. Couldn’t recomend enough.
Reviewer has confirmed their email address
Aftersales from VFU Cars in response to No pressure sales
Thank you for taking the time to leave a positive review. Your comments and feedback is much appreciated, VFU Cars.
Do not under any circumstances buy a vehicle from this dealership. paid 6000 for a caddy and had a coolant leak just 4 weeks after. gave them 3 chances to fix it which they could not as the problem kept re occuring. only had the van 2 months now they are unwilling to give me my money back even though it is well within my rights. not worth the stress and hassle as they will now most likely be taken to court. avoid like the plague.
Reviewer has confirmed their email address
Ben from VFU Cars in response to Never buy a vehicle from this dealership
Hi jack hope your still enjoying the van. Sorry for the trouble caused when the head gasket went 4 weeks after purchase. We repaired your van no questions asked in quick succession and provided you a replacement vehicle whilst the repair was on going. Around a week or two after receiving your van back you called suggesting the coolant level was dropping, we recovered the van that very same night at no cost to you and stayed open late in order to fix it, we found the cause to be a split coolant pipe which we replaced for new... problem solved. As explained at the time we would never intentionally sell anyone a car/van with a known fault and you must admit we did everything a decent used car dealer should do to make a bad situation as less of a inconvenience for you as possible. Im not sure what more we could have done to avoid you leaving us 1 star review and inform others to avoid us like the plague but we’re open to suggestions? Thanks for your business and hope to see you again
Amazing service at VFU Cars, thank you i have just bought my car and I am very happy with it. clean and good condition and also customer service was very helpful. thank you.
Reviewer has confirmed their email address
Very pleased with VFU Cars. The staff I dealt with were friendly, polite, and professional. They recommended the perfect car for me and my family. The price was more than reasonable. Would recommend. Thanks.
Good helpful advice good after sales service. Would go to vfu cars for another car.
The worse experience I have ever had the misfortune to experience, VFU Cars ... avoid at all cost.. the car was faulty and way overpriced.
Reviewer has confirmed their email address
Ben from VFU Cars in response to worse experience
Hello Anonymous, it’s hard for us to comment/respond to your review as you haven’t really provided any specifics so therefore have no idea who you actually are. We spend thousands on pricing tools to ensure the vehicles we are selling are competitively priced and have no hidden charges or admin fees. We pride ourselves on you after service and if Informed at the time we would have done everything possible to help you. If your problem is still unresolved we would really appreciate the chance to put things right, please get in contact.
VFU Cars are a family run business backed with over 30 years industry experience, we pride ourselves in providing for sale only the best quality used cars in Canterbury, Kent, all handpicked against our strict purchasing criteria. Located on the A28 Island Road, Canterbury; Our dealership has built a reputation on providing a courteous and honest service.
Our customers appreciate the way we do business and we know you will too. For total peace of mind we will ensure that the vehicle of your choice has been prepared and presented to exceed the expectation of the most demanding car customer.
We are proud to offer you a first class service and very competitive pricing, here at VFU Cars we offer a personal one to one service, which allows us to help you find the perfect vehicle to suit your needs and also offer excellent advice and experience on vehicles and vehicle maintenance. Our friendly staff will go the extra mile to guarantee that you receive the advice and vehicle you require.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 60 | |
| Very Good | 6 | |
| Average | 0 | |
| Poor | 0 | |
| Terrible | 2 |
VFU Cars
Island Road
Canterbury
Kent
CT3 4JD
| Mon | 09.00 - 17.00 |
| Tue | 09.00 - 17.00 |
| Wed | 09.00 - 17.00 |
| Thu | 09.00 - 17.00 |
| Fri | 09.00 - 17.00 |
| Sat | 09.00 - 17.00 |
| Sun | Closed |
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