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5 reviews from our car dealer reviews community
Leave a review for Vines Of Guildford BMW
Leave a review

5 reviews from our car dealer reviews community

Leave a review for Vines Of Guildford BMW
Leave a review
"No parking no one on reception"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I booked my wife's BMW in between 9.30 ans 9.45 this morning only to find no parking spaces at the dealership. I thought the point of doing this was so that it was a slick service, I had to drive around for 15 minutes and eventually I dumped the car on a yellow line, not acceptable. Also when I entered the showroom there were no signs to say service was at the back of the showroom and no one was on reception. I would expect this type of service form quick fit or halfords but not BMW. No signs around the service area to say wait here and an older chap and his wife that came in behind me also complained about the parking and were left standing without a hello do you mind waiting for a moment. Very disappointed in the service I have received, your only saving grace was that I was offered a coffee while waiting to be picked up.

"Rubbish service dept"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales team at Vines of Guildford is average, nothing more than that (I've bought seven BMWs, new and low mileage used since 1997 so have a pretty informed opinion), but I would avoid the service dept. Had my car in there for repairs to a door under warranty, two visits, in for three days over a six-week period - cos they don't have enough loan cars - and problem is still not fixed. Staff looked and acted bored so customer experience not great. Have complained politely in writing but got no response, which is unforgivable. Have taken my business elsewhere now.

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"bmw buyer from vines of guilford"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Anybody looking for a BMW should definitely give Vines Of Guildford BMW a call. They'e got an excellent range of stock and the model I purchased is perfect, it's been down to Cornwall and back and it drove like a dream. They had it sparkling when I picked it up, they were all very friendly and worked hard to get it ready. I highly recommend them.

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"Felt comfortable at"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I did feel the car was slightly over priced and I did encounter a slight issues 1 day after buying the car, but this was resolved quickly and easy and I was given a replacement car whilst this was done. I would recommend Vines Of Guildford BMW if buying a new car. The dealership is a nice dealership and if there is a wait you feel very comfortable, there was free internet access and coffee facilities which I befitted from.

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"Shaun"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful but didn't always get back to me when they said they would

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Dealership Information

Vines Of Guildford BMW is an Franchise dealership that is based in Guildford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.2 out of 5 stars — Rated Average
Excellent
2
Very Good
1
Average
0
Poor
1
Terrible
1

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Contact Information

Address

Vines Of Guildford BMW
Slyfield Industrial Estate 21 Moorfield Road
Guildford
Surrey
GU1 1RD

Get in touch

01483 207000
https://www.vinesofguildfordbmw.co.uk/

Opening times
Mon 08:30 - 19:00
Tue 08:30 - 19:00
Wed 08:30 - 19:00
Thu 08:30 - 19:00
Fri 08:30 - 19:00
Sat 08:30 - 18:00
Sun 10:00 - 16:00

Dealership Statistics

60%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Vines Of Guildford BMW

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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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