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I booked my wife's BMW in between 9.30 ans 9.45 this morning only to find no parking spaces at the dealership. I thought the point of doing this was so that it was a slick service, I had to drive around for 15 minutes and eventually I dumped the car on a yellow line, not acceptable. Also when I entered the showroom there were no signs to say service was at the back of the showroom and no one was on reception. I would expect this type of service form quick fit or halfords but not BMW. No signs around the service area to say wait here and an older chap and his wife that came in behind me also complained about the parking and were left standing without a hello do you mind waiting for a moment. Very disappointed in the service I have received, your only saving grace was that I was offered a coffee while waiting to be picked up.
R Harrison in response to No parking no one on reception
Spot on review and like for like with myself. On top of everything said, my car was returned with oily hand marks all over my leather seats back and front with debris on the passenger floor area.
The sales team at Vines of Guildford is average, nothing more than that (I've bought seven BMWs, new and low mileage used since 1997 so have a pretty informed opinion), but I would avoid the service dept. Had my car in there for repairs to a door under warranty, two visits, in for three days over a six-week period - cos they don't have enough loan cars - and problem is still not fixed. Staff looked and acted bored so customer experience not great. Have complained politely in writing but got no response, which is unforgivable. Have taken my business elsewhere now.
Anybody looking for a BMW should definitely give Vines Of Guildford BMW a call. They'e got an excellent range of stock and the model I purchased is perfect, it's been down to Cornwall and back and it drove like a dream. They had it sparkling when I picked it up, they were all very friendly and worked hard to get it ready. I highly recommend them.
I did feel the car was slightly over priced and I did encounter a slight issues 1 day after buying the car, but this was resolved quickly and easy and I was given a replacement car whilst this was done. I would recommend Vines Of Guildford BMW if buying a new car. The dealership is a nice dealership and if there is a wait you feel very comfortable, there was free internet access and coffee facilities which I befitted from.
Vines Of Guildford BMW is an Franchise dealership that is based in Guildford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Vines Of Guildford BMW
Slyfield Industrial Estate 21 Moorfield Road
|Mon||08:30 - 19:00|
|Tue||08:30 - 19:00|
|Wed||08:30 - 19:00|
|Thu||08:30 - 19:00|
|Fri||08:30 - 19:00|
|Sat||08:30 - 18:00|
|Sun||10:00 - 16:00|
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