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10 reviews from our car dealer reviews community
Leave a review for Vines Of Guildford BMW
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10 reviews from our car dealer reviews community

Leave a review for Vines Of Guildford BMW
Leave a review
"VERY POOR WORKMANSHIP at VINES GUILDFORD"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t use this shower. I took my 4 series in to have a front parking sensor refitted as it was slightly bent inwards. £306 later it was supposedly all fixed. 8 months later the same fault occurred. This time I took it to BMW Hindhead who fixed it properly. They were also appalled at the shoddy workmanship had done. In fact, they said I should get a refund from Vines because they hadn’t done the job at all, let alone properly. I contacted Vines and they told me their warranty was only good for 3000 miles or 3 months. Or, in other, words, Foxtrot Oscar and goodbye. Watch a bunch of crooks.

"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very poor quality of service and misleading information. 10 work hours lost and representatives with bad attitudes.

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"I had a poor experience so far"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Are you considering buying a car from this dealer? Read this first! I had a poor experience so far with Vines of Guildford BMW. They charge premium prices for a poor quality of work and customer service. I'm not a fussy customer, I really don't have time to go back and forth with them on the phone. Writing this review is not the best use of my time but there are a few things you should know: 1. The home pickup/drop off person played with my entertainment system. It took me 30 minutes to revert it to its previous state. I didn't give you my car for you to enjoy yourself. 2. First time I took my fully loaded 3 series for service they gave me an i3 as a loan car. 3. A common fault with the sunroof wasn't fixed under warranty even though there are plenty of people online that had their car fixed that way. 4. They gave me a phone number to call regarding warranty and was told to call Vines back. I almost got stuck in a loop, I won't do that. There are better ways to recover my money from them. 5. Usually when I call them I'm treated with a defensive and rude tone. 6. They always disable my dash cam when they do a home pickup. It happens that the dash cam doesn't work as well when unplugged and it takes me ages to reset it so it works properly again with the 4G network. 7. They do clean the car when you take it in for service but I think they just use a pressure washer because it always has swirls and marks when it comes back. 8. They are not consistent with the estimates, I received 2 different estimates within 2 hours of each other. I wouldn't recommend Vines of Guildford BMW for your car buying needs.

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"Very helpfull sales person"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just taken delivery of an approved M4 bought with the help from Simon Forder. Simon was extremely helpfull in setting up the deal. I would not hesitate to go back to him and Vines for another purchase in a few years time

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"Exchanging car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Guys,once again Fareed and his team was absolutely amazing.The help,the making sure we were satisfied was immense. May Vines of Guildford continue to deliver this excellent customer service Yours sincerely Gerry Holtz

"No parking no one on reception"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I booked my wife's BMW in between 9.30 ans 9.45 this morning only to find no parking spaces at the dealership. I thought the point of doing this was so that it was a slick service, I had to drive around for 15 minutes and eventually I dumped the car on a yellow line, not acceptable. Also when I entered the showroom there were no signs to say service was at the back of the showroom and no one was on reception. I would expect this type of service form quick fit or halfords but not BMW. No signs around the service area to say wait here and an older chap and his wife that came in behind me also complained about the parking and were left standing without a hello do you mind waiting for a moment. Very disappointed in the service I have received, your only saving grace was that I was offered a coffee while waiting to be picked up.

R Harrison in response to No parking no one on reception

Spot on review and like for like with myself. On top of everything said, my car was returned with oily hand marks all over my leather seats back and front with debris on the passenger floor area.

"Rubbish service dept"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales team at Vines of Guildford is average, nothing more than that (I've bought seven BMWs, new and low mileage used since 1997 so have a pretty informed opinion), but I would avoid the service dept. Had my car in there for repairs to a door under warranty, two visits, in for three days over a six-week period - cos they don't have enough loan cars - and problem is still not fixed. Staff looked and acted bored so customer experience not great. Have complained politely in writing but got no response, which is unforgivable. Have taken my business elsewhere now.

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"bmw buyer from vines of guilford"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Anybody looking for a BMW should definitely give Vines Of Guildford BMW a call. They'e got an excellent range of stock and the model I purchased is perfect, it's been down to Cornwall and back and it drove like a dream. They had it sparkling when I picked it up, they were all very friendly and worked hard to get it ready. I highly recommend them.

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"Felt comfortable at"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I did feel the car was slightly over priced and I did encounter a slight issues 1 day after buying the car, but this was resolved quickly and easy and I was given a replacement car whilst this was done. I would recommend Vines Of Guildford BMW if buying a new car. The dealership is a nice dealership and if there is a wait you feel very comfortable, there was free internet access and coffee facilities which I befitted from.

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"Shaun"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful but didn't always get back to me when they said they would

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Dealership Information

Vines Of Guildford BMW is an Franchise dealership that is based in Guildford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews2.9 out of 5 stars — Rated Average
Excellent
4
Very Good
1
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Vines Of Guildford BMW
    Slyfield Industrial Estate 21 Moorfield Road
    Guildford
    Surrey
    GU1 1RD

    Get in touch

    01483 207000
    https://www.vinesofguildfordbmw.co.uk/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 18:00
    Sun 10:00 - 16:00

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Vines Of Guildford BMW

    Company Formed: XXXXXXXXXX
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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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