Company sells you a car then 1 hour before going on a transporter to be delivered rings up and states car is being recalled and won't be coming . Couldn't give any deffinate time frame for rectifying issue . All polite when taking money but then when there's an issue the contact changes Busy in meetings busy with customers. Then had to resort to emails and texts . I required confirmation in writing of full cancellation and refund for car ,service package and gap insurance but nothing other than few words. Refund then rec and I was gonna give them the benefit of doubt and end the matter until i suddenly get emails from finance company for payments . I tried contacting vines who again refused to acknowledge . So had to spend over an hour contacting these companies myself to cancel and explain. If this is how a company like BMW goes on with me then take note before dealing with them . There appalling

I picked up my Mini Countryman today which had an issue with software, hope problem resolved, very happy with service staff & department , I will give a 9 out of 10 as a member of service dept. Was unavailable on both visits when I came!

On having an MOT on my car last week the mechanics noticed that the pipe leading to the turbo part of the engine was left unconnected. This should have been completed by the Vines BMW Mini team!

Teresa at vines mini dealership is fantastic! When my car was booked in for repair she kept me informed at every stage without me having to prompt as I have had to do with garages in the past. She was friendly and reassuring and gave detailed and concise information regarding the repairs and I was only without my car for a day as the team completed the work very quickly and efficiently. Faultless customer service from start to finish. I would recommend vines to anyone especially in a world where customer service seems to be a thing of the past! A job very well done! Thank you from a very grateful customer