Reserved a car at Bedford Audi and then decided not to proceed. They advised they were refunding the payment but 8 working days on, I have still not received my refund and the customer support has been very poor.

New Q2 Broke down within 5days and 3 times more.No help Latest insult message saying your car is due and MOT it’s illegal to drive without one .It’s 4 weeks old. They are very nice until you pay .Then don’t care Dreadful

Hi, I took the car to Audi in the garage with a problem and the employees there meowed a price after the day, doubled the price.1400 £ and wait 10 days to repair a trivial hose are very thieves and liars, there is no garage from audi that was once unreliable, thank you

Poor communication and unclear information about pricing. Once ordered, they stop responding to any query and only answer if pushed. Following delivery they simply cease communication of any kind. Avoid.

You can measure the quality of a business by how they deal with problems, and Bedford Audi fails miserably. I bought an approved used vehicle (for peace of mind), have had nothing but problems since. Bedford sold the car with a broken air-conditioner, badly corroded break discs, broken rear wiper, faulty rear washer, and missing wheel weights. I only found out about these when another Audi dealership did a diagnosis and health check. Even though the car was still under and within full warranty, Bedford Audi only offered to rectify the the air conditioning system, which their Exec Yousef was gracious when sorting. However, I've had to shell out to fix the other faults with another Audi Dealer, plus pay for a hire care. The only support Bedford Audi offered was a curtesy call so say that they're not willing to help. Again the vehicle was still under full warranty and I had to pay another Audi Dealer to fix problems which should have been fixed before being put up for sale! TAKE YOUR BUSINESS ELSEWHERE, SOMEWHERE THATS CUSTOMER FOCUSED AND DESERVES THE COMMISSION.

Overall, Audi Bedford aren’t bad but they aren’t great. So would rate them as “nor dissatisfied or satisfied.” Just give me my keys so I can be on my way. (However, in comparison to MK AUDI, they’re definitely the better option.) The treatment is fairly mediocre but it’s disappointing that certain services take them hours. I.e common brake pad change that normally takes 30Mins to 1hour max, can take Audi Bedford up to 3hours. Which I find mind boggling, what exactly are they doing? I’d also like to add, Audi is still very much a luxury German brand car, so customer service should be at Audi/ Vindis brands top priority. This should always be reflected, perhaps look at how Mercedes Benz treat their customers (When I go there with my dad, their service is exceptional and you really feel valued and willing to spend and come back as a loyal customer.) Audi on the other hand, you walk out feeling exhausted by the encounter and (waiting times).

These guys really do care, they helped me when my car broke down, ensured I got home ok and fixed my car quickly. Did what they said they would do. Bedford Audi.

Terrible customer service at Bedford Audi. I wasted 2hrs of my time and they argued with me over a potential safety issue and £100 without even inspecting the car have had to get Audi UK involved. Manager basically said he didn't want to help me as I didn't buy the car from their group. Really not what I would expect from a premium brand.

After we expressed interest for brand new car, the rep at Bedford Audi showed as an used car at very first time and forced us again and again to sell that one. He was completely reluctant to work and give us the details or quotes for the cars we were interested in. We waited for number of days and escalated to his manager levels about the issue, still nothing changed. In fact, his manager also behaved the same way. They estimate the customers and forcing the customers to changes their needs/wish rather than understanding their actual needs. I have never seen such a behaviour anywhere. Poor customer service and such a great brand Audi should not have the dealers like this one. The rep and his manager should think themselves lucky that I haven't mentioned their names. I bought from other dealer the same car I wanted and had a great experience with them. Avoid Bedford Audi, there are far better dealerships in the country.