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Bought VW Touran in good faith and took their word for it. Next day, problem with the instrument cluster. Took the car back, the dealer had it for 8 days before confirming what I saw the next day of sale. I tried reasonably asking for money back and they keep the car, the answer was no. Honouring the right to return, law their answer was a big no. I got the money back under section 75 form the cards provider. Now the card providers tried reversing the refund based on the dealer’s instructions who said that I still have the car. Potential buyers form this dealer, the car they told the card issuing banks is still not returned by me is as of today listed on this dealer website, VW Touran. See for yourself. Vision Motors Direct are not honest.
Reviewer has confirmed their email address
Bought a zafira from Vision Motors Direct and it went back for 2nd repair with no quibble but that was 8 yes 8 LONG Weeks ago ring up everyday to get told manager will call you back we always seem to just miss him and no phone calls returned WERES MY CAR!! all staff seem friendly enough but seems they can't fart without the managers say so they can't even ring garage they use to see what's going on. Got offered a courtsey car but told them I have one for about 2 weeks and was told it won't be that long now like I said that was 8 weeks ago and ring up to he's just popped out I can't check blah blah blah and no return calls. Currently in the process of talking to trading standards to see what I can do. I understand repairs can take time but we haven't a clue what's going on and is now 6 weeks after the agreed time scale. I bought the extended warrenty so all repairs covered by this but I spent 3500 about 11 WEEKS AGO and have had a car for about 3 weeks in total and now being left in the dark.
Purchased a 65 plate Kuga in June and the clutch packed in after 5 weeks of light use and needed to call the RAC to recover the vehicle. I tried numerous times to get the fault repaired under warranty however the manager was always "in a meeting" or "just stepped out" and "he would return my call". Apparently They "couldn't" provide me with details on how to claim the repair under warranty until the manager was in the office . I tried emailing and used the online enquiry form with no response so was forced to get the fault repaired out of my own pocket as I need my car for work costing me £500. A week later the battery failed and the car wouldn't start so another £230 for a new battery. Lesson learned I will buy from a reputable dealer next time
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Terrible
Hi Rob. I have not been passed any information that you have tried calling for me but I have been away on annual leave. If you purchased an extended warranty it would all be in your booklet with the claims procedure. I apologise about emails not coming through but there has been a technical error on our auto trader website so as a business we have not received any messages from either yourself or or other customers which was a teething problem being a new buisness which has now been addressed. Alll correspondence should hopefully now come through. Please feel free to email me on the following email sales@visionmotorsdirect.co.uk and i can look at assisting you.
Writing this as "Anonymous" but the garage know what car we are talking about. Bought a Vauxhall Zafira in April. Engine light came on the very next day. Rang Vision, took it back for "their" garage to have a look at. A fault was diagnosed and we were asked to bring the car back for repair which we did and were given a courtesy car "out of goodwill" but after being told the fault was fixed the light came back on again. We gave Vision Motors more than one chance to repair the fault but they couldn't. They are not interested in putting things right once they've got your money. We have ended up £500 plus out of pocket because we had to get our own diagnostics done and took the car to a Vauxhall dealer for repair. Vision would not even contribute to the cost. The aftersales is practically non-existent, the excuses roll off the tongue when you try and contact them - they're with a customer, they're out of the office, they're on holiday, they're in a meeting, there's a family emergency, they're busy, they'll ring you back (don't hold your breath). Haven't got the room to go on and only gave one star as we couldn't choose no stars. Save yourself the hassle and find a reputable dealer. If I'd read these reviews earlier I wouldn't have gone there. No doubt the response from the garage will be how brilliant they are, what they did for us, what they offered us, we didn't give them a chance to repair the car etc etc - but judge for yourself, read the other reviews and avoid this dealer.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to AVOID!
Thanks for the review ANONYMOUS. I can only take this as a malicious review as you can see there are no details to pin this down to any person or car. If you bough a car in April and now it is August that's 5 months of ownership and is out of your warranty unless you purchased an extended one. If this is the case please contact the warranty provider whom i am sure will help and if not contact the manager or drop him email.
Gareth Reynolds in response to AVOID!
Vision motors say drop them an email ! I have tried on a number of occasions just for their email address not to except them ! I have also sent a number of messages via their Facebook page, you can see they have been read on their but no one responds to them, I have also sent a message via their instagram page, still no response, I have sent them messages via their website still no response but when I inquired about my car in June they responded within 20 minutes! I am 280 miles away and so I could use the 67 plate Qashqai I bought on 21st June I am no out of pocket of £665 to replace all of the brakes and discs as they were beyond dangerous, that’s not including a new battery, front radar, runners on drivers seat and the passenger seat broken and dangerous to be used ! If anyone would like to read my review that’s below this one feel free and you will see vision motors response to it claiming they have not received and emails or messages from me when I know they have but have chosen to ignore them. Oh and the reason I have done it via email and messages is it’s a record of what’s been sent to them ready for when I go to trading standards, watch dog and rouge traders, if I made phone calls they would still say they had not received anything and fobbed me off with every excuse going. You know who I am by your sales records so there is no excuse not making contact with me, that’s if you keep you records!
Kate in response to AVOID!
Typical! Vision motors dismissing it as malicious. To put a review on here, you have to supply proof of purchase and verify your email. Makes you wonder why they are always on the offensive.
Bought a 67 plate Qashqai from them in June. It was looked at by Nissan yesterday due to a number of faults, battery not holding charge, passenger seat broken and unsafe to use, drivers seat runners broken. The main thing was the brakes are defective with the pads 90% worn on rear and 80% worn on the front with worn discs all round at a cost of £665 to replace them ! This company clearly does not check the cars before they sell them. I have also asked them for the radio code and service book instead of just 2 a4 print outs of what’s been done, the car was sold with what they said was a Nissan service history but on speaking to Nissan they have never serviced the car. Beware this company with take your money and when you contact them they will not respond back to you
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Stay clear
Hi Gareth. I have never received any communication from you regards any matters with the car. If you had they would have been sorted so please get in touch as any issues are sort able, instead of me finding out via a review, Thanks.
Gareth Reynolds in response to Stay clear
Have not made contact? Your email address keeps declining emails, I’ve sent emails via your website with no response, funny how when I enquired about the car you responded with in 20 minutes, I’ve sent you a message via instagram, you have not responded and I’ve sent you a number of messages via Facebook, the best bit about Facebook is you can see they have been read ! So yes I have made contact with you a number of times. I am now £665 out of pocket so it’s safe to use my car with my 5 and 1 year old in it knowing now it will stop ! I’ve sent emails and messages as it’s a record of what I have sent where as phone calls you can say I’ve never called or fob me off with all you excuses! You know who I am and have my contact details from your sales records, that’s if you keep them so there is no excuse for you not to make contact with me and offer to pay towards repairs. I’ve also got copies of all of this and all the emails and messages I’ve sent ready for when I contact trading standards, watch dog and rouge traders
Gareth Reynolds in response to Stay clear
Says it all, your now not responding to these comments/reviews
When I went to see the car the saleswoman was really helpful. I am very happy with the car and the service was excellent.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Brilliant service
Thanks for such a great review. We really hope you enjoy your car so from all the management and staff at Vision. HAPPY MOTORING.
I very naively bought a car from Vision Motors Direct for 7000,the radio was scratched and locked and I was told I could drive it home and the new part would be there in 1-2 days and I could take it back and their mechanic could fix it while I sat and had a coffee.Seven weeks later I was still waiting after numerous phone calls being fobbed of and nobody getting back to me at all I eventually liaised with Vauxhall motors who had to fix it and told me the part would only take two days to order and one day to fit, Still no phone call of the dealer to say they had it back,I rang and said I was coming down to get my car and wasn’t moving without it,rotten dirty where it had been left out and all my petrol gone I eventually got it back.I wouldn’t recommend them to my worst enemy,STAY clear of them.
Reviewer has confirmed their email address
Staff in response to Terrible service
Hi wendy. Unfortunately your review is not accurate. I dealt with your car and we ordered a new screen at a cost to us because you phoned and complained of a slight scratch in the corner. We booked your car into Vauxhall who could not code the screen to your car after it was fitted elsewhere. After this we paid Vauxhall 800 pounds for a new stereo to keep you happy so unfortunately this all takes time. As for the valet the car was in the same condition as when you dropped it off with us and you did just turn up unannounced to collect so we would not have had a service wash done. Also just to say your attitude towards the staff dealing with you and the language which you used was not of a nice manner and un called for. All the best. Vision motors.
Mick in response to Terrible service
They treat you the way they do and don't want you to speak your mind the staff at vision motors makes me laugh
Dealt with a bloke at haydock was unable to go down but was assured that if I put a £100 deposit that I would get it refunded if I did not want the car. Turns out I could not buy it 4 to 5 calls later each time a doffer excuse I did not get my deposit back. I am glad I did not buy the car if this is the way this dealer behaviour do not trust them when told it's refundable
Reviewer has confirmed their email address
Micheal in response to Very Poor dealers
Did the same to me I only hope that there director reads these reviews because they need a whole new team running this place. They have been in business less than a year and by the reviews it looks like they have ripped off a lot of there customers. Not good.
Staff from Vision Motors Direct Ltd in response to Very Poor dealers
Hi Mick as I have said in another review you seem to keep commenting on peoples reviews. Please call the General manager if you have an issue and have a chat, thanks and hope to speak soon.
Mick in response to Very Poor dealers
No point he is as bad as his salesman full of lies
I bought an Audi Q3 from Greg and his team , and got a great car , although l had a couple of items that needed looking at nothing was too much trouble.
Reviewer has confirmed their email address
Staff from Vision Motors Direct Ltd in response to Good Experience
Thanks for such a great review it was a pleasure to deal with you.
Got encouraged to leave a £100 refundable deposit to secure the vehicle. Vision Motors Direct then told me that car would be ready in 3 days as I mentioned to them I need a vehicle contacted them 3 days later to be told the car is still in prep after another several phone calls the car was ready 11 days later. So I went to view the car it was a blue Renault Megan. It had just passed it's M.O.T the car had a chunk out of the passenger side tyre and the engine was shaking that bad you could see the car moving. (Don't know how this car got an M.O.T) They also told me that the car had some age related marks this meant massive dents and scrapes along a full panel. The salesman did ask if I wanted to borrow a car and he would get the problems fixed but if the car was in preparation for 11 days and just passed it's M.O.T then these problems shouldn't of been there. So I decided no to go ahead and get my deposit back because I lost all confidence in them. they took my bank details and said it would be credited in my bank within 3-5 days 7 days later still not in my bank. I have had to ring citizens advice to help me get it back. They told me to ring them and explain to them because of long distance sales I am in titled to my deposit back. when I phone them they say I will get your salesman to ring you back but he never bothers to. Ask to speak to the manager and he's never on site. I have read very similar reviews about vision motors wish I read them before I left my deposit. BE WARNED.
Staff from Vision Motors Direct Ltd in response to Very poor salesman
Hi George. Thanks for taking your time to review us. Unfortunately the car had some age related marks when you arrived as described over the phone. The car was a genuine part exchange and only priced at £899. As for the time taken to prep it did take a bit longer than anticipated as the car needed an mot. All cars are mot'd at independent local garages and if there is any work needed again due to the age and mileage we always get this done. I spoke to you personally about your refund and explained that it would take 3 working days from the day it is done to show back in your account. I believe it is now back in your account. We wish you all the best on your search for another car and hope we can try and do buisness again in the future.
George in response to Very poor salesman
Hi just to reply to your message I did speak to you over the phone and I was told it would take 3 days for the money to go back into my bank. But I was told this on Saturday the 29th of June it is now Wednesday the 10th of July which makes it 12 days later and guess what the money is still not in my bank. Just some advice try and be honest with your customers. It seems that everyone that has had a bad experience it's always the customers fault and never the staff of vision motors.
Contactless delivery available on all cars. Delivery charge applies.
Here at Vision Motors Direct Ltd, we pride ourselves on our extensive range of used cars in the St Helens and the Leeds area.
A used car supermarket with over 400 Cars in group stock, our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you. Always on hand for any questions you might have.
All our cars are HPI checked. Cashback available on Part Exchanges.
We offer an extensive range of Warranties with all of our vehicles from 3 months to 3 years.
Finance available to all. Most cases accepted even if you have been refused elsewhere. Low credit score, armed forces, bankrupt, iva, European license, late payments, defaults or arrears we can help.
We welcome a test drive on any vehicle. Welcome any vehicle inspection. Make sure every vehicle is in good condition. Provide V5's and service history where available.
We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Vision Motors Direct Ltd
North Florida Road
Saint Helens
Merseyside
WA11 9TB
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.30 - 17.30 |
| Sun | 10.00 - 16.30 |
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