i made a phone call to Vision Motors Direct to enquire about a hyundia tucson and was told by the sales man the car was ready to view and will have been through there work shop and was ready to go. i travelled 98 miles to get there. when i arrived the car was dirty but i was prepared to look past that so had a test drive and on first impression the car seem ok so i had already swapped my insurance over , i agreed to buy it. then i noticed the front tyres were bald , when i asked about the mot i wastold it had not been done but they would knock the money off for it. i blame myself for buying the car i should of walked there and then but i didn't. after driving the car for a week it required new front brakes , new tyres, stop start fault which needed a new battery to solve and a faulty fuel gauge plus when i went for new tyres there was no locking wheel nut adaptor in the car , that alone cost me an three day tour of different garages and £50 to remove them. when i complained all i was told was its under warranty at hyundai so take it there. the faults i have mention are not under warranty.i did ask them for a refund and for me to return the car but they more or less laughed at me. they never phone you back and just hope you will go away.my advise would be to steer well clear because once you drive away from this place thats it

Saw an astra which looked great! Wendy was lovely and patient despite being busy and allowed me to test drive the vehicle first. I agreed to buy the car straight away and my old car settlement figure was agreed very easily. I was in and out within half an hour. Only setback was collecting my car. Was advised it would be ready on a wednesday morning only to find it wouldn't be ready until the afternoon after I had already arrived. Thankfully Wendy was apologetic and transparent about the error. After getting the car home I found the wheel alignment was out and my service book wasn't stamped but after speaking to gary who could probably tell I was anxious, he got me booked in on the friday morning and the problem was fixed for me within the hour. I was also impressed with e-mail communication regarding my part ex as I asked when my settlement would be paid and got a reply within 48 hours asking to confirm settlement documents so the car could be paid. I'm bringing my partner here soon to look at a new car for herself All the best, Daniel

Saw a vehicle on autotrader that looked great in the pictures, nicely detailed, good description etc. Went to view on a Saturday but the car was at their holding compound, approx. 15mins away. They were busy and it would likely have taken 1hr to retrieve the car so we agreed to come back the following Monday. I was encouraged to leave a £100 holding deposit to secure the car until I returned. Invoice was drawn up, salesman was friendly and professional so I had no concerns. Went to see the car on the Monday and it wasn't in as good a condition as expected and wasn't for me. We amicably exchanged details and assured the £100 deposit would be back in my account within a few days (4th May). Almost THREE weeks and MANY, MANY phone calls later, I eventually received my £100 late on the 21st May. Don't put a holding deposit down. You have been warned about Vision Motors Direct.

I could not fault them nothing to much trouble, very good choice of cars and price range. The best car sales dealership I have ever used

Excellent customer service! The most stress-free car purchase ever. We had booked a test-drive and arrived to find the car clean and ready for us. Left alone to view and test-drive so no pressure whatsoever. Sale agreed, with a good part-exchange value given for our car. Arranged to collect car the following week - again it was ready for us and gleaming after its Supaguard treatment. Very efficient and friendly service throughout, we would have no hesitation in recommending Vision Motors based on our experience. Special thanks to Wendy for managing the whole process.

We’d been looking to change our car for a little while, so having coffee at a garden centre near Preston I scanned the internet on my phone. I found what we’d been looking for not too far away and one of the cheapest in the UK. I decided to phone Vision Motors to ask what time they closed (as it was Saturday afternoon), I asked if the car we were interested in was still for sale, yes the salesman said. “Ok I’m on my way” I replied. When we arrived the car was there ready for inspection, after a really friendly chat the salesman (Gary) left us to inspect the car to our selves (no pressure from the salesman). I said to my wife I’ll ask for a test drive. Gary gave us some trade plates and said take as long as you want. We were very impressed with the car and Vision Motors. Gary said “what do you think” we need to think about it we replied. We went back on the Monday to buy the car. I can only say that buying this car was easy, no pressure and a pleasant experience.

Left refundable deposit for a car decided not to go ahead with purchase as car was not ready and options offered didn't suit my needs, Chasing my deposit for 2nd week with promises that it will get refunded. Person on the phone wasn't even interested in transferring my call to management after I asked and promised call back from sales person. Glad that I didn't buy a car from Vision Motors Direct.