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When I was looking to buy a new car I found the service exceptional. However I have had the car only since November and recently broke down. When calling vital cars to let the know what had happened they were quick to blame me and even though the car was under warranty they told me it was probably a flat battery and they would not covet that. Of course it was not that and I had to pay out a lot of Money to get my car fixed which vital cars should of done for me. I am now trying to sell the car I currently own and purchasing elsewhere.
Reviewer has confirmed their email address
Staff from Vital Cars in response to Unhelpful
Dear Lauren, we are sorry to hear that you are unhappy with the service we have provided. As you aware we received a telephone call from you on the 30th of April 2018, which was our first contact with you since you purchased the vehicle in November. During that conversation you informed us that the car was not starting and we suggested it may be a flat battery, as the vehicle had been standing whilst you had been away on holiday. However we tried to make arrangements around your working week for us to inspect the vehicle to make sure that it was not another issue and a booking was made for Saturday 5th of May 2018. As you did not turn up or contact us further until this review, we have had to assume that your issue had been resolved. We would like to reassure you that our intentions are always to assist and resolve any issues our customers may have as quickly and conveniently as possible. If you still have an issue please contact as soon as possible on 01732 355388
Angie, who assisted me during the choosing and buying car was very helpful and accommodating. She was very approachable and was able to give answer to almost all query. The dealership was of good size but has a handful of options to choose. I would highly recommend this place to people who are looking around to buy a car.
Reviewer has confirmed their email address
Initially all was good at Vital Cars. The people I dealt with were helpful and knowledgeable. The car wasn't best described as when I went home and has it cleaned a lot of scratches appeared, so I advise to future customers to just check the car over thoroughly,. Other than that though it was good and I would recommend!
Reviewer has confirmed their email address
Stewart in response to Not bad!
We have had the same thing, after washing the car loads of scratches appeared but speak Angie and she an asset for everything. Not their problem etc etc
I cannot praise this place and Angie enough. So helpful but not pushy at all. I bought a lovely 2nd hand Peugeot and am delighted with it. All the cars were of such good quality I had a job making up my mind. Would highly recommend this dealership to everyone.
Reviewer has confirmed their email address
Good experience! I bought a Fiesta from Vital Cars in January and It's been perfect. The dealers were knowledgeable and helpful and the car was nicely cleaned when I collected it. No complaints, would recommend.
Reviewer has confirmed their email address
No issues at all. I purchased my Vauxhall Zafira in September last year and have had no issues with it at all. I have had my last 3 cars from this dealership because they never let me down, really helpful and friendly and up to now I have had no issues with it at all. I would definitely recommend this dealership to anyone. They are all very helpful and friendly and sell great quality cars for excellent prices.
Reviewer has confirmed their email address
I have no complaints at all. I bought a Fiat Punto in September. The car was very nice and clean and in very good condition and I have had no issues with it at all. The dealers were very helpful and friendly. I would happily recommend.
Reviewer has confirmed their email address
Following some initial problems with vital cars, I have since found angie, the owner to be both very helpful and accommodating in helping resolve the issues that I had regarding my car. I would like to thank Angie for her help and would happily recommend angie and vital cars to others.
Ian duncan in response to David
Wow you soon changed your tune !!
I brought a car from a lady called Angie at vital cars, she couldn't of been more helpful at first, Until I brought the car back to her 1 week later as the airbag light come on, it seemed to me that she had put it on computer and has turned it off before selling it. she told me not to worry bout it, as it wasn't an mot failure. And this is another thing she was quick to give me this warranty. Now not even a year later I have still the airbag light on which she won't help on, and now I have a problem with the gearbox and problem with the clutch, so I took it back to vital cars again to angie who said if it ain't broken don't fix it as the car is still running. (but sounds awful!!) I have spent £4550 and now I'm looking at another £2000 to fix it,and surprise the warranty company won't help with it at all, tho she told me it would look after me. Angie was not wanting to buy my car from me as a part exchange because it had clutch failing noises, but was quiet happy to con me to buy one of hers. I would never recommend anyone using vital cars because as far as my car goes it appears they sell terrible cars and terrible warranties and they are very rude.
Vital Cars from Vital Cars in response to David
We are very sorry to hear of your unhappiness with our Dealership. Your comments have been duly noted, however there appears to be a number of discrepancies with the accuracy of your reviews contents, particularly regarding the legal requirements for an MOT. As a long established MOT station and Car Sales, we take great pride assisting all of our customers, however we have been unaware of your situation until the reading of this review. Therefore we would urge you to contact us directly as soon as possible.
I cannot rate them high enough, they are honest and go the extra mile. We had some problems with the care and they have al been resolved. I would not go anywhere else to buy a used car
Vital Cars is an Independent dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Vital Cars
28 Morley Road
Tonbridge
Kent
TN9 1RA
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