Director from Vital Cars in response to Steer clear

If you have read the above review I ask that you take the time to read this response. The reviewer above purchased a near 10 year old Ford Fiesta in Metallic Black in November of 2017. Which at the time we provided 1 year's new MOT, 1 year's warranty and a full service including cambelt and water pump change. All included within the price of £2,800. Their first contact with us was in May 2018 (6 months after purchase) reporting that the vehicle is now showing many fine white scratches and that the interior trim was deteriorating. In a polite and professional manner the customer was informed that the exterior and interior trim is the responsibility of the owner and not a matter of warranty. The second contact with us was a couple of weeks later (phone call taken in my presence) reporting of an unusual beeping noise. After trying to give suggestions to the best of our ability over the phone we requested for the vehicle to be brought back to us. This was not convenient for the customer so it was suggested to pop in to a local garage to ask them to listen and was said in a friendly, jovial manner and to report back to us their findings so that we can be of more assistance. We are at a loss as to what we haven't done or failed to repair under our warranty, which is a very comprehensive cover for electrical and mechanical components that have failed. Given to all of our customers for 1 year from the date of purchase.

samantha osborne in response to Steer clear

Today the car was condemned upon it's early entry for an MOT and service given the host of faults that had started to display themselves. Since the purchase we spent £300 to fix the earlier reported beeping noise which took a lot of troubleshooting to rectify, £370 for a new air con unit and re gas, £170 on a new exhaust and £240 on a new alternator. Would you have covered these under your warranty? We now face a further bill for more works all within a year of purchase. No one could expect that a car wouldn't suffer any problems especially given it being 10 years old but for just shy of 3k and over 1k later we should have brought a new one on a monthly plan as it would have been less hassle!

Staff from Vital Cars in response to Steer clear

We are deeply saddened by the claims made in your recent review, as you are fully aware your vehicle did in fact pass its MOT on the 19th of October 2018 at a mileage of 90,293 miles without failure or advisory. We ask anyone reading this reply to visit https://www.gov.uk/check-mot-history with registration number GF08EWP which will clearly show this vehicle has in fact been passed by an MOT station without any issues in accordance with MOT testing standards. Unfortunately this leads us to question the validity of any other claims made by this reviewer as we have had no contact since their first review back in May of 2018. Had we been contacted in regards to any of the stated faults above, we would have been happy to assist wherever possible. We have not seen you or the vehicle since November 2017, despite offering our assistance with your original issue.

Staff from Vital Cars in response to Unhelpful

Dear Lauren, we are sorry to hear that you are unhappy with the service we have provided. As you aware we received a telephone call from you on the 30th of April 2018, which was our first contact with you since you purchased the vehicle in November. During that conversation you informed us that the car was not starting and we suggested it may be a flat battery, as the vehicle had been standing whilst you had been away on holiday. However we tried to make arrangements around your working week for us to inspect the vehicle to make sure that it was not another issue and a booking was made for Saturday 5th of May 2018. As you did not turn up or contact us further until this review, we have had to assume that your issue had been resolved. We would like to reassure you that our intentions are always to assist and resolve any issues our customers may have as quickly and conveniently as possible. If you still have an issue please contact as soon as possible on 01732 355388

Stewart in response to Not bad!

We have had the same thing, after washing the car loads of scratches appeared but speak Angie and she an asset for everything. Not their problem etc etc

Ian duncan in response to David

Wow you soon changed your tune !!

Vital Cars from Vital Cars in response to David

We are very sorry to hear of your unhappiness with our Dealership. Your comments have been duly noted, however there appears to be a number of discrepancies with the accuracy of your reviews contents, particularly regarding the legal requirements for an MOT. As a long established MOT station and Car Sales, we take great pride assisting all of our customers, however we have been unaware of your situation until the reading of this review. Therefore we would urge you to contact us directly as soon as possible.