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Went in today to test drive a car. The salesman on duty (dark hair, glasses) was awful. Maybe because I wasn’t dressed smartly but that doesn’t mean I have no money or give you the right to look down on anyone. Strange how someone with no people skills at all can get a job in that profession. Weird and awkward experience but luckily I bought a car in the next garage I went to with a very warm and welcoming salesman.
There is zero customer service if you have a fault with your car. They just take your only and the. You have to continually chase them … I’m still awaiting resolution to issues after buying my car in January. They have fobbed me off and used delay tactics since then. Please avoid… wish I had.
Reviewer has confirmed their email address
Took my 2008 in for a service on the 3year plan travelled 56 mile got there for 9.30 am asked the girl on reception if we could have it back for early afternoon she didn’t look interested or appear helpful got no phone call off them so made our way back after being in town 6 hours when we got there it hadn’t even gone in!!!!! So all in all our day took 10 hours the service only takes 45 mins for a interim dreading next year as we have to come back here again 😞unhelpful to say the least
I have had my 3008 serviced here twice and this is the second time I come out to my car to find that there is no oil in the car as it's all over my drive again. So now I have to borrow a car to get to work. I will not be having anything done by these muppets again and I would advise anyone else to look to a different garage
Reviewer has confirmed their email address
I bought a faulty car from this incompetent dealership. Absolutely shocking customer service, infact it’s non existent! I only had the car for 2 weeks in which it needed a brand new gear box (Walkers couldn’t find a fault with it so had to send it to another garage) It took over 3 months to get a partial refund for the car, were still waiting for the rest!! Ive rang the garage over 40 times during this period with promised call backs from senior management that I’ve never once received. My emails were ignored and the managers were in ‘meetings’ every time I rang. You only have to read the reviews on here and Facebook etc to see that this happens to most people. I only wish I’d have done that before getting involved with them!
Reviewer has confirmed their email address
Second time customer but never again shocking service in fact no service just pay lip service to buyer never return phone calls. I have had over 30 cars or more in my time and this is the worst company ever i have had dealings with never never again-------
Walkers Achiever of Unrivalled Levels of Incompetency and Insincerity Motor Group: An . Walkers Motor Group is an Appointed Dealer and Independent Franchisee of Vauxhall... Vauxhall Customer Care Department came in a close second to Walkers Motor Group for unrivalled levels of incompetency and insincerity it has to be said. For the record both pay lip service in preference to customer service and both serve as reasons why not to own a Vauxhall.
Reviewer has confirmed their email address
AVOID!!! After buying a car in April no power in car 4 months after. Sold a car they didnt check thoroughly my daughter cut her hand on something the first time she got in. Had it checked at a garage they found other issues that is not covered by warranty which they would have known about. I am out of a car for a month and spent £320.00 on taxis alone. I have been calling after sales manager but she seems to apparently be on constant meetings.. I have sent detailed email from garage however no reply from her yet still awaiting for her to call back. I will be putting in a formal complaint.. their main priority needs to be the customers and the quality of their goods however they seem to not care about either!! Disgusted by them really! Dont have anything good to say as they have not dealt with any of the problems I have told them. This is a joke! I can't leave a review without leaving stars below
Reviewer has confirmed their email address
Absolutely shocking. Took my insignia in to get serviced. They gave me a list of faults and to do's that came to just short of 3k...yes...that's right 3 grand. The only thing that was true on that list was the front 2 tyres were shot.... I ended up hiring a car over the weekend because I thought it was a death trap. Took it to mot station and guess what passed with flying colours no advisories. Even mechanic struggled to find the faults. They can go whistle...I maybe a woman but not a Muppet. Still Fuming.
P .FOTHERGILL in response to Don't get a service here.
I'm having same treatment bought a car from them lasted two weeks they had the car now going into 3 weeks they do not have a phone line out because they never return calls they the worst people i have delt with would never use them again please beware before you buy they say anything to get you to buy the its get lost mate and lies all time BEWERE !!!!!!!!!!!!!!!!
Purchased Vauxhall Astra from selby depo had nothing but trouble with it from day one engine light came on brought it back in and was supposed to be done drove it for 15 miles light came on again brought it back in and was supposed to be done drove it for couple miles light came on again brought it back was given a courtesy car witch i had for over a month was told it was turbo and then it was ecu absolute lies was also told car was at worksop depo but it was parked round back at selby depo more lies finely got car back and same day light came on again brought it back and demand my money back witch i finely got after many many phone calls absolutely joke of a so called reputable delers
Walkers Vauxhall Selby is an Franchise dealership that is based in Selby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Walkers Vauxhall Selby
The Vauxhall Garage 38 Flaxley Road
Selby
North Yorkshire
YO8 4BG
01757 700077
https://www.walkersmotorgroup.co.uk/locations/walkers-selby
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