I’m now two weeks into ownership of my lovely new A4 Avant, that I’d love to say was purchased through Warrington Audi, but I can’t. From the get go, the service here was below par. Twice I was told somebody would telephone to make an appointment, but they never did. When I eventually decided to just turn up, I would go as far as saying I felt like an inconvenience because I have very specific ideas of what I want. I was told that an A4 could be brought up for me to test drive, so I agreed to come back a couple of days later. When I turned up there was no car available, I was simply told ‘oh I’ve had a bit of a ‘mare getting you one, but I do have an A6 that you can drive.’ Not exactly useful considering the A6 is a much bigger car. The car that was originally going to be brought up for me I put a deposit down on so that I could go away, do some research and have a think. When I phoned up to give the go ahead on the deal I was told that the car had ‘accidentally’ been sold. I found the car on the group website, and rang the dealership where it was located. ‘Oh it’s not been sold!’ So either somebody wasn’t being honest somewhere along the line or it was just general incompetence? The sales manager then telephones to try and salvage a deal, during which he tries the typical hard sell to try and get me to buy a car that was a) older and b) had considerably more mileage on it. I was told repeatedly that it ‘ticked all my boxes’ and that I ‘needed to compromise’, seemingly ignoring the fact that I’d already compromised by going way, way over my original budget and sacrificing spec! Just some advice for said sales manager; The customer gets to say whether something is worth compromising on, not you. I did eventually get my deposit back, although it took several phone calls, and I went off to buy a considerably better car at the excellent Watford Audi. I have to say the experience at Watford was the easiest experience I’ve ever had buying a car, and that was with having to travel down there from Liverpool to pick the car up!

First of all if it wasn’t for the service plan I pay for I wouldn’t use Warrington Audi again, the service and lack of response once I contacted them to say they’ve scratched my freshly powder coated wheels on 2 separate occasions and still after waiting over 2 months for a reply from Rob Herst. I’m very reluctant to take the car back there as it’ll just end up with more damage to it. Can I also just add that I can’t give no star rating otherwise I would.

To keep it short, between minor and major services that I had both done at Jardine Motors (Warrington Audi), one of the technicians left oil filter cap loose, which caused oil to leak all over the engine. Although I had proof that it was their fault, Jardine Motors did not want to hear a thing and would not take responsibility. They wanted me to pay GBP 150/per hr just to get diagnostic! I got the leak fixed for free, after all, all it needed is tighten the cap! And end up paying GBP 150 for engine cleaning. The whole thing took forever to get sorted and Jardine Motors just ignored the customer, if you’re not driving brand new Audi that you bought from their garage, they don’t care about you! Just to make it clear, this is my experience with Jardine Motors (Warrington Audi), not AUDI themselves. When I contacted Audi directly, they were very helpful and dealt with situation how Jardine Motors should have.

Thank you Naomi mutter for you brilliant service on the the phone you are a credit to Audi at Warrington

Waited over 10 minutes on the phone for parts, got tired of waiting hung up. Poor response time being a main dealer of a quality product.

I purchased an Audi Sportback 2.0 150 Badge. 18 Plate. it had under two thousand miles on the clock. I always like to have my cars serviced and make sure the engine oil and filter are changed on a regular basis. Because of an unforeseen problem after taking delivery i decided not to drive for a few months, then the Corona Virus Pandemic started, this meant i had much less use of my car. and this in tern meant the mileage was well under what i would normally cover. When the mileage reached four thousand miles i decided to approach Audi Warrington regarding having a first service carried out, I was quoted four hundred pounds, I asked for a break down as to what would be done to justify the four hundred pounds. Mainly what i expected on any service was, oil change, oil filter change, not what i expected was, pollen filter change, not at four thousand miles, i was informed the cost for a pollen filter would be £49.00. i informed them that the car had not covered enough mileage to justify changing the plan filter, but they insisted it was part of the first service required. The rest of the service was done by visual checks, how can this justify the cost of four hundred pounds ? I have notified Audi Warrington that i was never issued with a Service book when i took delivery, I have received two different replies, the first being, Audi Warrington no longer supply a service book, it is now electronically recorded, the i received another reply from Audi Warrington, that i could obtain a service book if i visited their show room at Warrington. I immediately responded to their emails asking them which one of these emails am i to take as the truthful answer, needless to say i am still waiting. Could it be Audi Warrington were hoping i would choose them to carry out any service on my vehicle,? and thats the reason for not supplying a service book, Before this happened at the start of the Pandemic the car had a flat Battery, I informed Audi Warrington of the problem, after two days of waiting i again contacted Audi Warrington, i was told to drive my car to their premisses at Warrington and they would investigate it, I again informed this person the car has a flat battery, if i was able to drive it i would not be in conversation with you. When the Audi breakdown service arrived at my home, i was informed Audi had been having problems with a bad batch of batteries, but great to say this battery was exchanged for another and no other problems have occurred. If only all Audi problems could be solved as easily, i won't say as quickly, it would avoid Audi Customers suffering so much frustration.

The 2017 A7 approved Audi i bought from Warrington Audi in January 2021 turned out to have no service history whatsoever .This vehicle. I was assured had gone through a 145 exacting checks .History + Milage check .Service history . I returned the car in April for a full refund Which took a further 5 days to go into my account .I gave them 5 stars at the time .ITS -5 NOW THEY ARE NOT BOTHERED.

Warrington Audi are tenacious when it comes to getting to the bottom of issues :)

brought a new A8 in november 19 and in two months of having the car it has been back for a total of 3 weeks getting repairs carried out on it customer service after you have partied with your money is terrible i have had 2 managers deal with the issue and it is still not resolved I'm stilling waiting to be called back on friday and now its sunday. the one star is only for the sale guy who sold me the car who was amazing unfortunately his managers have failed him in getting a better review.