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11 reviews from our car dealer reviews community
Leave a review for Waterfront Cars
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11 reviews from our car dealer reviews community

Leave a review for Waterfront Cars
Leave a review
"Very poor customer service"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After getting my fiance sorted so quickly and very easily, it was down to Waterfront Cars, I contacted them and they told my car would be ready the following Tuesday! Wrong I waited an extra 3 days then got it with no parcel shelf or foot well mats so I wasn't happy with that they have now agreed to get that sorted and then on 09/10/19 I got a speeding ticket through the door from when Their guy delivered my car to my house on the 04/10/19, so now have that to deal that and give the dealer's details, overall really not happy wouldn't recommend them at all poor customer service never call you back when asked to, I was chasing them all the time.

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"Ongoing "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A few months ago i placed a reveiw about waterfront cars and the dangerous cars and incapable staff. Since march 2018 it has been back to the dealer for repairs 15 times, a total of 26 weeks, and for most of that refusing to provide a courtosy car. Witch meant i could not attend work. I was tild that that the previous manager had left, its a lie. The director mr chris vilcas has 4 seperate companys they move there staff round, in this csse an electeic car company in portsmouth. Ecarlogical, my advice is stay away from any company with any involvement with either of these men, chris vilcas, lloyd wheelhouse. All the company owned by these chaps have appalling allowed me to put myself and my childrens lives at risk on several occasions.

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+1 Found this review helpful
"Great Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my new car from Waterfront Cars and am absolutely delighted with it, a low mileage Citroen DS4. No pressure from the sales lady just told her what I was looking for and she delivered. Thank you will be back when I am looking to change.

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"Amazing service great car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a few cars now from Waterfront Cars and I have always been impressed with the service and always been happy with my cars.

"Infiniti FX37"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’m writing this review before I’ve even got my car! That’s how much confidence I have in waterfront cars! I called late Sunday afternoon and spoke to Yvonne. Within 20 minutes of us chatting and me asking her questions which had the answers we agreed on the price of the car and it’s being delivered to me on Monday at my place of work in Bournemouth! Didn’t even have to visit them! Arranged finance in a matter of a few minutes too! Now I can’t wait for my baby to be delivered! Andrew T

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"Dangerous, and irresponsible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

For 6 months i have had a nightmare car has been returned to Waterfront Cars 9 times and this time they have had ot 6 weeks and still its not fixed, they allowed me knowing i had small children to get into a dangerous car. After having the vehicle inspected by a separate garage who discovered it was unsafe and should not be driven currently engaged with solicitors yo pursue court proceedings.

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+2 Found this review helpful

Jessica Benvin in response to Dangerous, and irresponsible

Absolutely disgusted by the way this garage has treated my brother! He has been without his car for months, they have absolutely no idea what they are doing and clearly have no duty of care to their customers. The car has been back to Vauxhall who have confirmed that whatever work this garage has done to the car they can't even fix it! Finance has always been paid, no missed or late payments and now they are threatening to take away his courtesy car the only mode of transport he has for work and yep they still have his car too!!!! Stay away from this dealership!

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"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good, helpful dealers and quality cars. I bought a Vauxhall Corsa in January. It was in great condition and a very good price. Up to now I have had no issues with it at all and I will be recommending Waterfront Cars to my friends and family.

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"Mr cooper"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a golf from Waterfront Cars that broke down within the first few miles collected it and then broke down again collected for a third time still lights on finally rectified after much wrangling I wanted to return the car and the owner said he would extend the warranty for my peice of mind . Got home today had a letter from the warranty company saying waterfront cars have not paid them so my warranty is void I won't be going there again to say the least .

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"dealership review"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Waterfront Cars were good, there was a few things that needed doing to the car to get it perfect but they were very cooperative and they managed to get all the major work done at no cost to myself. They came across as trustworthy and genuinely helpful people so I would recommend them.

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"Waterfront Cars review"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When purchasing a new car from Waterfront Cars I can tell you that this dealer and the car in particular was good value for money. I also had to take car back because of a slight problem which it turned out meant that I needed a new spark plug. Waterfront Cars sorted that out promptly and was happy with it. Would recommend Waterfront Cars for overall their service

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Dealership Information

Waterfront Cars is an Independent dealership that is based in Southsea. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Car Leasing
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Ratings
11 reviews3.7 out of 5 stars — Rated Very Good
Excellent
6
Very Good
1
Average
2
Poor
0
Terrible
2

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Contact Information

Address

Waterfront Cars
Rodney Road
Southsea
Portsmouth
PO4 8SY

Get in touch

02392 755555
http://www.waterfrontcars.co.uk

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Dealership Statistics

63%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Waterfront Cars

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