I telephoned yesterday to express my interest in buying a BMW Z4 I saw advertised on your website. The first call I made I spoke to someone who kept interrupting our call to speak to someone else with no apology. After two or three minutes he obviously ended the call and put the phone down for some reason. I called back again and spoke to someone else, and explained as I lived 150 miles away, could he give me some further information on the car. It was quite obvious from his attitude on the phone, he was not at all interested in doing this. I said I would need to arrange to get the car delivered if I decided to buy it, and all he was interested in was pushing me into paying for the car. He then said it would be possible to send me a video of the car showing it in more detail, which I said would be very helpful. No video arrived. I then phoned back several hours later , about 4pm, and spoke to someone else who gave his name as Mike. I explained that I was expecting a video of the BMW Z4, and he said he would make sure it was done before the end of the afternoon. He said he would prefer to send it by what’s app. You guessed right, no video. The service given by the sales team team in this company is quite frankly, appalling. They don’t seem to give a dam about their customers, and their attitude on the phone is appalling. And after reading so many negative comments about this company in their reviews, I have decided to buy elsewhere, which is a pity as the car sounded exactly what I have been looking for. I hope the Sales Manager or perhaps a Director of this company read these comments and do something about their sales executives. If I had some sort of apology I would still possibly be interested in the car.

I'm genuinely disappointed with the shocking level of customer service I've received. I was planning on travelling a considerable long distance to purchase this vehicle, so I believe it is completely reasonable to request all relevant paperwork and documentation before making the journey, including the full service history on paper, warranty terms and conditions in writing, and any other documentation relating to the vehicle. It took several days and multiple phone calls every day simply to receive the hybrid battery health report. On numerous occasions, I was told that someone would call me back or that I should call back at a specific time. When I did, I was then told to contact someone else or call back at a different time. This has been extremely frustrating and has made the whole process unnecessarily difficult. What has also been particularly disappointing is that my offer on the vehicle was initially accepted, only for me to be told a few days later that the price is now fixed. If an offer has been accepted, I would expect the dealership to honour what was agreed. This has been handled extremely unprofessional and has seriously affected my confidence in dealing with the dealer

Purchased a bmw from the team at Wembley Prestige Cars, great service, arranged the finance for me on the same day and drove away in my new car!

I bought a 68 plate Astra today and it was in top condition. The customer service was excellent and the team were all friendly. I’d definitely recommend them and if I was to buy a car again I’d go back. They treat you like family! Shout out to everyone who works there.

WORST PLACE I'VE EVER BEEN TO. I have been looking for a car for a while, and I found one that seemed perfect in this shop. After calling one day, and talking to someone pretty short with me, I decide to go anyway, because I really liked the car. I get there, and the guy is on his phone (not on the phone speaking to someone, no, just typing and looking at his phone), and after barely asking me what I want (I mention the car, he gets one of his colleagues to go and get it), he completely ignores me. I'm sitting there, in front of him, for easily ten minutes, and he doesn't even acknowledge me. I was very keen on buying this car, and this showered all my hopes. The colleague comes back, I start asking some specific questions, which seem to surprise the first guy (like a woman cannot know anything about cars I guess...), and I start inspecting the car. The original man was again very short with me, answering with short answers, not at all what I'm expecting from customer service from someone I'm about to give £7000 to. (I'm not even going to mention how they had to go get gas for the car, and it took 30min, and I had to wait, even if I had called earlier saying I was coming, and I had to go back to work...) I try out the car, it's perfect, and then I go back to the office to start the talk. The guy then changes tactics completely, when he realizes I'm actually interested in the car. His new tactic? To push me TO A BREAKING POINT to buy the car. He forces my hand so much, goes up to snatching my phone to "get me a better deal for finance", and would not let me go until I sign that I would buy the car. I ended up being almost scared, I was two hours late to my next appointment, it was dark outside, the place is in the middle of nowhere, and I just wanted to get out of there. I end up telling him that I need to think about it, and there is this other car I needed to go see, that I was already late for, and he finally lets me leave telling me I'll be back sooner than later to get the car. After talking with my partner back home, he advised me to never go back and never deal with this man again, and I did just that. I would have been very interested to see his behavior if I came with my partner or any man for that matter, just not being a woman alone there, if he would think he could take as much advantage of someone again. I mentioned when I talked to him that my partner was a lawyer, and he said "that's supposed to scare me?" So, I'm telling everyone, especially women alone: AVOID THIS PLACE AT ALL COSTS. This man will treat you like crap, and then will try to force you to buy a car. I'm glad I never had to go back. Terrible customer service.

I have just purchased a Lexus 450h from Wembley Prestige Cars. I found Ali and Yousef both helpful and knowledgeable. The was no hard sell and I was given plenty of time to look at the vehicle on my own. When I had questions they were fully answered. I placed a deposit and collected the vehicle about a week later. The car had been fully valeted and prepped so I did the paperwork with a very happy gentleman and drove off. I have purchased many vehicles over the years sometimes the car is great but the dealer experience is not. I am pleased with both the vehicle and the dealer.

I bought a z4 bmw from here last weekend and lovely car and really nice people they sorted out my tax for me and were very professional would definitely recommend them and will be going back in the future when I want to change my car