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I have got to say that Alasdar Fraser helped me today by doing all paperwork and setting everything up for me to drive away my new KIA car. Exceptional service and made to feel valued.
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A sales representative named Bolivia (strange name) was very informative and patient when orchestrating my call, I had a long specification for the car I was looking for and I found what sounded to fit my expectations very quickly. Thank you Wessex Garages KIA.
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Helped by Jacob Evans today really knowledgeable couldn't have asked for a better salesman 😀
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I have visited Kia Bristol on three occasions in the last 10 days, trying to decide between three different brands of SUV. Jacob Evans was our point of contact and I have to say that at no time did we feel pressured for time or for a decision. He was extremely helpful and professional while we tried, for quite some time, to decide on the many Kia Sportage options available. We were very impressed with this dealership.
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This dealership is amazing 🤩 all the staff are lovely. they make you feel so welcome! I was assisted by Alex, and he went above and beyond to help me get the car I wanted. even on his days off , he was always sure to message and keep me updated with everything that’s going on. I will be putting a word out there and I would strongly recommend Wessex garages Kia bristol. Thank you all for your help and support your amazing, all the best 😃 Beth
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Sold a faulty car. Trying to get Kia to fix it is like pulling teeth. Condescending staff and no recognition of the inconvenience of having to attend their garage twice in one week.
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I had a wonderful experience, I was served by Alex and he is so welcoming, helpful and understanding he answered my questions help me with the things that I don’t understand by telling me the difference between the spect of the cars he went about and beyond to help me get my car tax there and then This was my first time at Kia And I must say I got a five stars treatment, the staff were friendly , I bought a sportage and I am looking forward to a great experience
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Alistair’s professionalism, patience, knowledge of the cars dealing with a profoundly deaf and disabled lady was such a credit to the Company. Disabled or abled My husband and I would thoroughly recommend you go there! Thank you Alistair.
So far so bad. I appreciate that new car delivery dates are difficult to meet at the moment but I have had absolutely no support from Alisdair at Wessex Bristol regarding the likely delivery date of the Sportage that we ordered. The estimated delivery date was several weeks ago but I have not had a single call from the dealership to give any sort of idea of how much longer we'll have to wait for delivery and numerous phone calls from me to them have resulted in a "I don't know what the situation is and there's lots of customers in the same situation" type responses which is of no use to me whatsoever. It looks like I made a bad decision in choosing Kia and I'm seriously starting to regret it. If they can't provide some semblance of customer care and service they should stop taking orders until they can. It may be a small outlay to them but it's a considerable investment for me and I expected better - much better.
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I have now had my Kia Sportage for a year and give you my full experience on going through the process of buying and owning it. Me my wife and kids approached Alister the salesman and asked for a test drive. When we got in the car I noticed the fuel was so low it said 4 miles left in the tank. I went back into the garage and told him. He said don’t worry. It will go further than that. Just drive slow and not too far. As you can imagine the test drive was a bit nerve racking. I guess they have to pay for fuel out of their own pocket hence him not putting a bit of fuel in. A week after purchasing the car I noticed blue liquid coming out of the tires. I had never seen this before and took it to my local quick fit. They told me it had puncture fluid in the tire. It turned out the car was sold to me after having a flat tire. The liquid is from a puncture repair kit carried in the boot instead of a spare wheel. This kit was not in the car. I found out later the car was only ever used by a Kia salesman who should have replaced the tire when it went flat. What really infuriated me was that you should only drive the car with the puncture solution in at about 40 miles an hour for a short distance. I had been driving my family around for a week in motorways which could have cause a blowout and a car crash. When I approached the garage and manager I felt they didn’t really take on board the seriousness of the situation. They did change the wheel but I didn’t receive an apology. Also be aware. When I was sold the car I was given a 12 month paint damage policy so if you get a scratch you can claim. Well we had a scratch and tried to use this service. They don’t even call you back. The claiming process is so difficult to navigate you just give up. A total con. The vehicle itself is good but I will look elsewhere if I want to buy a Kia again sadly.
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Wessex Garage Kia Bristol is an Franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Wessex Garage Kia Bristol
Feeder Road
Bristol
Bristol City
BS2 0SB
0117 332 2535
https://www.wessexgarages.com/kia/contact/bristol-feeder-rd/
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