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6 reviews from our car dealer reviews community
Leave a review for West London Volkswagen
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6 reviews from our car dealer reviews community

Leave a review for West London Volkswagen
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"Rather sh** in my hands and clap"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have no idea what is going on in that place. I’m pretty sure neither do half the sales staff. Max in particular doesn’t seem like he wants to be there. Had a similar experience a few years ago, and all that’s changed in that place is the uniform, everything still the same. Gives other dealerships a bad rep. Please save your time and money and take it elsewhere, rather buy online. Left a very sour taste in my mouth.

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"Great and attentive service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great and attentive staff esp Mr Hash who was very attentive by carefully asking right questions and listening and understanding our needs without being pushy as a sales person.

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"Bigger is not better"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bigger dealership is not better. Awful customer service, not kept informed of delays or reason. Promised stuff - but all lies. Typical VW I suppose. My advice go to a different dealer who actually cares about you and not just the feedback on their forms

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"Terrible experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible! I was booked in for a test drive, arrived 15 mins early, asked at reception for the sales contact and was told he’d be with me shortly. 30 mins later someone asked me if they could help, went away to find out what was going on - I never saw them again. 10 mins later another lady asked me the same, tried to sell me finance and then said they don’t have my vehicle there and that they do not normally give people test drives. She seemed baffled that someone might actually pay for a car outright.There were only two other couples in the entires showroom and 10’s of staff walking around doing NOTHING. I eventually walked out having wasted over an hour of my time. Do NOT make the same mistake I did. You have been warned.

"Customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not a good place to work they promise you one thing and then do not follow through with what they have said bad Customer Servise

"WORST EXPERIENCE EVER"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT give this branch your money. They will over promise and under deliver. We ordered a car which was never delivered - we found this out ourselves as were not even kept in the loop. We were promised a £250 good will gesture - this was denied by the sales person - Emilia. Simply the worst experience I have ever had when making a purchase. Please, please, please do NOT give this branch your business.

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Dealership Information

West London Volkswagen is an Franchise dealership that is based in Brentford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews1.9 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
1
Poor
0
Terrible
4

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  • Contact Information

    Address

    West London Volkswagen
    Capital Interchange Way
    Brentford
    Greater London
    TW8 0EX

    Get in touch

    020 3131 8254
    https://www.volkswagen.co.uk/retailers/00050/west-london-brentford

    Opening times

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    Dealership Statistics

    16%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About West London Volkswagen

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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