71 reviews from our car dealer reviews community
Leave a review for Westbrook Car Sales
Leave a review

71 reviews from our car dealer reviews community

Leave a review for Westbrook Car Sales
Leave a review
"Avoid at all costs ! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car with more rust underneath it than the titanic. We have independently had diagnostics carried out on the car by the AA and they have questioned the validity of its MOT. We have reported them to the motoring ombudsman and are currently pursuing them through county court for reimbursement of our costs to repair the car. Westbrook confirmed in writing they would pay us back but they have failed to do so. If you want a roadworthy vehicle DONT BUY FROM Westbrook Take a look at other negative reviews , it’s not just us !!!!

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+2 Found this review helpful
"Vauxhall Insignia "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently brought a vauxhall insignia from westbrook car sales,when I viewed it the car had a few scratches and scuffs the owner of the car dealership said I will promise you I will sort these bits out ,I was told the car would be ready for collection the follow Saturday but i had to wait a week and a half,and they said they would deliver free of charge ,the day they was delivering it the driver rang me and said there is a minor and took the car back to sort,so if you are looking for a honest dealership to purchase a car I would highly recommend these guys they looked after me from start to finish ,thank you westbrook motors

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+1 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

great service interview car was left to look at the vehicle with no pressure very professional setup and will definitely come back

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+0 Found this review helpful
"Terrible Dealership "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Terrible Dealership. Bought a car of them and car mats were filled with mould. After a week the car started to show its true colours. Had a turbo leak and a water leak which made the seats go mouldy. Told the dealership about it and they took the car and “fixed it”. Nothing was done. They fixed the water leak but turbo leak is still there meaning car wont accelerate in 4-5th gear. They said they took the car to a car wash. The car was still dirty and they just sprayed some leather cleaner on it. Loads of problems with the car and they still wont reply to my texts or emails. They are avoiding me. I also dropped off the car to them with half a tank of fuel. When i came back i picked it up with 0. Terrible people who just care about the profit. Loads of problems they did not describe.

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+3 Found this review helpful
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"Superb service !!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Range Rover Evoque off Westbrook car sales in October. Unfortunately I have had issues with the central locking on 3 separate occasions. Each time I have taken it back jay has gone above and beyond to remedy the problem. I cannot recommend this firm high enough. I will definitely buy from this firm again. I wish other car sales were as professional and as easy to deal with.

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+1 Found this review helpful
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"Terrible!! Do not buy from here!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here, a week later the timing chain was making loud noises and was quoted £2500 for repairs. Westbrook fixed it, and I was left with no car for a week, working as a nurse and pregnant, was not helpful at all!! A week later my partner and I was driving down a dual carriageway and it completely shut down with no power including brakes!! Very dangerous! They recovered it, and informed us it’s the way it has been drove!! Now considering I only drive to work and back and is an absolutely ridiculous comment to make!! He threatened my partner on the phone, very aggressive which I had to report to the police prior to going there as this actually scared me. When we arrived there, they informed us they had not inspected the car yet, so how can they tell us it’s how it’s been driven!! We had to wait in the car park for them to release money for the car I part exchanged. What worries me more the car is back for sale on their website, please be careful whoever buys this car! Be wary as they go by different business names and have bad reviews. I will be taking this further to the trading standards. Terrible experience.

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+6 Found this review helpful
"really helpful from the word go"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really helpful from the word go, I cannot praise them enough for the help they offered, as a single mum it was important for me to have a reliable car and the car has been excellent, small issue and it was fixed straight away.

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+4 Found this review helpful
"Nightmare "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a nissan qashqai from them and it's been nothing but trouble, developed a bad fuel leak after two days of me picking it up. They collected the car next day to repair which meant I had to lose a days work as didn't have a car to get to work, the repair lasted a couple of day till it came back, their mechanic Peter came out to my works address to repair it, the problem then came back again!!!! I was now getting annoyed and losing all faith in the car and westbrook car sales. I decided to take the car to a local garage and they said that the pipes that had been leaking were to long and not fitted correctly. I believe that the qashqai was not checked over before I collected it from westbrook but they advertise that their cars are. Most of their cars come from auctions I know this as Jay told me himself, I have since brought another car as i just dreaded driving the qashqai as it was justed developing faults all the time. Their mechanic Peter is a nice guy but I would question his qualifications in motor mechanics. I would not recommend westbrook car sales to anybody looking to buy a car.

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+3 Found this review helpful
"3rd car"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

3 red car I have bought from them Jay is helpful and so is the team would recommend them

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+4 Found this review helpful
"Really good place "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a key worker I really needed a car, the whole process was made really easy for me and they dropped the vehicle off to me. I was really impressed with the level of service and care received from jay. He ensured everything was done as agreed. Really good place thank you so much

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+4 Found this review helpful
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Dealership Information

Westbrook Car Sales is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
71 reviews3.8 out of 5 stars — Rated Very Good
Excellent
48
Very Good
1
Average
1
Poor
4
Terrible
17

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  • Contact Information

    Address

    Westbrook Car Sales
    Unit 14 Global Business Park Saville Road
    Peterborough
    Peterborough
    PE3 7PR

    Get in touch

    07506 387151
    http://www.westbrookcarsales.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    19%
    Percent of reviews responded to by this dealer

    Additional Information About Westbrook Car Sales

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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