71 reviews from our car dealer reviews community
Leave a review for Westbrook Car Sales
Leave a review

71 reviews from our car dealer reviews community

Leave a review for Westbrook Car Sales
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"Dishonest people "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I will give 0 star if it's possible . I am a single mum and I had to save for long to be able to upgrade to a bigger car . I bought a CRV Honda from this place .The car was advertised with all working extras and was looking good on the pictures . When I went there for viewing the car , Jay (seller ) had to jump start the car because of the Covid19 situation that was his excuse . I didn't say anything against that but because of this the navigation system unit wasn't working and ask for security code . There was marks from hit on the back bumper and was smelling awful 😖 😫 because the previous owner was owned a dog . Because of this reasons and his absolutely word that the navigation system is working but I have to retrieve the code from Honda dealership he made a discount of 200£ . When I went to Honda dealership for the code from there they let me know that no one on earth can make this navigation system working . I give them a call ( to Jay ) straight on and actually he spoke with the person from Honda , when he gets back to speak with me he asked me for £200 so he will give me the code . I couldn't believe what I heard at that moment . He was asking for all the discount which is based on many other points so he can give me a code 😠😡. I still can't take the dog hair out from the boot cover . Without working navigation radio unit I can't use many other functions of the vehicle like a back camera vision, phone connectivity and so on A.just to mention the car has 3 months guarantee which looks like is just another trick so they can take your money. I will take this company to the court as I have witnesses for every each word Jay have told us , but I'm writing this review so I can make aware of another potential victims ( customers) . Do not trust these people and do not trust this company because they don't take responsibility for the customers.

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+7 Found this review helpful
"highly recommend this garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i took my daughter to get a car from here and jay way very welcoming and supportive. Explained everything and made it very simple and easy process. The car has been great my daughter loves it. Highly recommend this garage.

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+2 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was really impressed with the level of service received, the car has been fantastic and overall great garage to deal with .

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+5 Found this review helpful
"Highly recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jay was brilliant, The whole experience was great from start to finish. No hassle or hard sell just great customer service. Highly recommend

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+8 Found this review helpful
"Excellent service and a quality vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was delighted with the service and with the Hyundai that I bought from Westbrook Car Sales. Service was very professional and I am very pleased with my car. Highly recommended!

"Fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service. Purchased a bmw 1 series 2013 a few months ago and it’s been excellent since. This garage deserves all the credit it can get as they did exactly as we agreed. They provided a 12 months mot and service. Nice place and worth the visit. Thanks Westbrook Car Sales.

"Avoid at all costs!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking service from Westbrook Car Sales, one star is too generous I wouldn’t give it any if I didn’t have to, I brought a Corsa from them through a finance company had it delivered just over 3 weeks ago & have never driven the car has numerous faults that were not pictured or explained in the ad for the car only to find out that was the least of my worries when I was told the car is not road worthy by my mechanic as it has a water pump leak & knackered fan belt the engine squeals when starting the car so possibly other underlining problems, also failed an mot on major advisories & then passed mot only to find out those major advisories have not been fixed so should not of even passed! trying to go through finance company to reject the car but having no luck & have the car sat on my drive having to pay for it & not being able to drive it is an absolute nightmare worst experience I’ve had to deal with the garage accepts no fault for selling the car in the first place. I’m having an inspection done on the car on Monday but now after reading through other reviews I’m worried I’m going to be stuck with the car as they won’t want to take it back only offer to pay to fix it but that’s not an option for me I don’t trust the garage now one bit! Any advice from others would be appreciated

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+5 Found this review helpful
"Dishonest Service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Before i brought the car from Westbrook Car Sales, they could not do enough for me, but after 2 months when i returned with a problem under warranty, they did not want to know which left me with a bill of over £200. Also check the service book when they say it has been serviced, i was caught out with no service on the car by not checking. Would never trust or buy a car from this garage again.

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+4 Found this review helpful
"Good Guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Nissan Qashqai+2 from Westbrook Car Sales to use as a family car. When I arrived to check the car out, they gave me the chance to take it for a test drive. A few issues came up, such as a "door open" light staying on, and worn brake pads. They wrote down my concerns and agreed to deal with them before I came to pick the car up a few days later, so that it could have a fresh MOT and have the issues dealt with. When I came back to pick the car up, the issues I'd mentioned had been dealt with, and they also had the clutch changed (at no extra charge), which wasn't necessary for it to pass the MOT.

"WELL WORTH THE TRAVEL"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i finally found the car i was looking for online at westbrook car sales. i have been looking for a couple of months for this particular model and spec on autotrader so before i made the trip to westbrook who were 200 miles from me, i gave them a call and spoke to one of the sale staff Andy who politely answered all my questions so i decided to make an appointment to view the car the next day. When i arrived at westbrook the following day i met Andy who showed me the vehicle. i was left alone to inspect it and take for a drive with no sales pressure whatsoever, which i was glad about. i was very happy with the drive and condition. They helped me to tax the vehicle and made the buying process very pleasant and hassle free. Thank you westbrook car sales. Good service,great place.would definitely recommend.

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Dealership Information

Westbrook Car Sales is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
71 reviews3.8 out of 5 stars — Rated Very Good
Excellent
48
Very Good
1
Average
1
Poor
4
Terrible
17

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  • Contact Information

    Address

    Westbrook Car Sales
    Unit 14 Global Business Park Saville Road
    Peterborough
    Peterborough
    PE3 7PR

    Get in touch

    07506 387151
    http://www.westbrookcarsales.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    19%
    Percent of reviews responded to by this dealer

    Additional Information About Westbrook Car Sales

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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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