David in response to Vauxhall zafira

So just to update got zafira back from Westbrook cars running perfectly and was fixed free of charge , very happy with car and service dealt with jay who managed to get the car fixed and back to me in four days despite the terrible weather very happy with car and service good bunch of guys would definetly recommend .

westbrook car sales from Westbrook Car Sales in response to Amazing service..great garage

Ashley many thanks for your honest feedback, always here to help. If you ever need any assistance please feel to contact us. Thank you

Staff from Westbrook Car Sales in response to AVOID AVOID AVOID

Hi Llana we do not have any record of selling a vehicle to you. We have a simple straight forward process. If any of our customers who have purchased a car from us have any issues then they contact us and we book the vehicle in immediately to be inspected and carry out repairs accordingly. Please feel free to contact us as we would like to know what vehicle this was.

N.B in response to AVOID AVOID AVOID

Dear Llana could you please contact me privately in regards to your dealings with this company. my partner has recently experienced a similar service and I would like to talk about your experience

westbrook car sales from Westbrook Car Sales in response to Excellent Service from Westbook

Dave thank you very much for your feedback really appreciate it. All the best. Thank you

Staff from Westbrook Car Sales in response to Highly recommend

Stacey. Pleasure doing business with you, If you ever need any assistance please feel free to contact us.

Staff from Westbrook Car Sales in response to WESTBROOK CAR SALES HORRENDOUS

Hi Lola, you purchased a fiat 500 through a finance, You called us and said there is a noise coming from the car when you drive, We advised you to bring the vehicle back and we will get this checked for you. We do not hear from you again, then you tell the finance company that the vehicle has some issues. You called back again and requested the warranty information. We sent this to and you said in an email the vehicle has several issues and the mechanic is looking at it. We and the finance company together have ever since been waiting to hear back from you and to know what the issues were that you claimed. You have not sent any information regarding to what the actual issues were. We offered to check the issues you raised and co operated with you and the finance company. In regards to the mot this was carried out by a independent Mot garage, They carry out the test according to the government guidelines. The vehicle had works carried out under the mot which were front shock absorber's as the tester deemed these to be a failure. We just checked the mot history as you claimed we wiped out the previous advisory, The mot history is very clear as the previous mot advisory from 2016 was: Advisory notice item(s) Nearside Rear Child Seat fitted not allowing full inspection of adult belt We do not understand what advisory you saying have been wiped out. We cannot understand why you would leave a such a misleading review. We are to help if you do have any concerns please do not hesitate to contact us by email or phone.

N.B in response to WESTBROOK CAR SALES HORRENDOUS

Dear Lola could you please contact me privately to discuss your dealings with this company as my partner has received a similar service

Staff from Westbrook Car Sales in response to GREAT PLACE TO BUY USED CAR

Many thanks for your feedback, If ever you need any assistance please contact us.

Staff from Westbrook Car Sales in response to Great Customer Experience

Jonathan thank you for your kind review, if you ever need any assistance please feel free to contact us. Thanks again.

Staff from Westbrook Car Sales in response to Horrible People and Not a care in world

You purchased an audi A4 convertible back in December. It came with a new mot and which was done by Bellamy Service centre an independent Mot test station. Your glove box needed fixing and you started dealing with Bellamy service centre direct to get this arranged. We didn't have an issue as we said whatever the works will be done we will be paying for them. We do not hear anything from you then we get a call from yourself after a month or so saying that the car wont start. We advised you to get the vehicle back to us which you did and the same day "Under Warranty" we replaced the alternator that had failed. We have the invoice for this too. You fail to mention that in your negative review. Then we hear from you again month later which would be past few days. You said you have been trying to contact bellamy service centre you cant get through. At this point you told us that the abs light and the traction light is on and this is what you have been waiting to get repaired. We said as a goodwill gesture we will honour this for you. Having spoken to Bellamy service centre they confirmed they tried to book you in however you couldn't agree a time. (this is what we have been told before you accuse us). At this point when you told us this we said find out exactly what is the issue as on the mot the abs sensor was changed. You provided us with a quote stating that the nsf abs sensor faulty cost of £89.52 and rear brake flexi cracked/perished cost to replace £125.64. Now there was a cost for front brake discs/pads 80% worn cost at £195.72. You know and we know as the it states 80% worn we did not agree for this cost however you use this to tally your cost up to £400 odd pounds so it looks that our quote was and insult. We contacted Euro car parts who under trade quoted us £ 35 for the abs sensor and only £15 for the flexi. So we asked 2 local mechanics (not bellamy service centre) they both said that labour for the abs sensor will be £35-£40 and only £20-25 for the flexi. So if you look at the cost the abs sensor compared to what your garage said ours was not much cheaper however the cost to repair the flexi was way off cheaper. You then said if we can give you written quotations then you will try get your local garage to price match however you didn't wait for this. We said to you we can offer you £110 to the repairs or bring the vehicle back to us and we will get this done. All our communication regarding this was via email at no point anyone was rude to you, you said 'I can't accept anything less than £168 considering the options" as we disagreed to meeting this demand, You then said you were bitterly disappointed with the service you received even though we were offering a "goodwill gesture". You then said that we send the payment to your account we advised you that once you have completed the works and sent us the proof we will forward the payment to you, again you had this in email so a written agreement/confirmation from us. It was at this point you clearly weren't happy and started saying you will go to trading standards and you started threatening us along with this statement "I will spam the internet with the absolute shambles of a service you have offered and how much of a con artist your firm actually is" We fixed your alternator in January 2017 under warranty that cost us over £200, We were willing to fix your abs sensor/traction, we offered you the payment towards it, yet we still offered you bad service and we are con artist. How does that makes sense. I'm sorry you feel the way you do however we cant just start paying customers out without proof any works has been carried out. Now even though what you might think of us we still are offering to fix the issue for you. You know very well nobody has been rude to you as all our correspondence was via email. We at Westbrook Car sales have all records of warranty works being done for customers and also any refund/repair that maybe require under the consumer rights act. Sadly the reviews we have received are a minority of customers who feel we have to pay for everything or fix everything they say on a used vehicle they purchase. The Consumer rights act is there to protect consumers and we have always honoured this when required and we have proof have that. If anyone has any questions before making a purchase from us regarding our after care sales or our warranty or any other concerns they may have please free to email us on westbrookcarsales@outlook.com.

N.B in response to Horrible People and Not a care in world

Dear George could you please contact me on your dealings with this company as my partner is experiencing a similar service