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Went with my mum and to buy a car from Westbrook Car Sales, the guys were great help, they let us look at cars and gave us time. car was serviced and mot'd as agreed. Got a good deal :) have not had any issues so thank you.
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Staff from Westbrook Car Sales in response to Very helpful at a great price
Hi thank you very much for your feedback. We hope the car continues to drive well.
Staff from Westbrook Car Sales in response to Very helpful at a great price
Hi thank you very much for your feedback. We hope the car continues to drive well. If you ever need any assistance please contact us.
Stay Clear of Westbrook Car Sales! Had the car for 7 days before the engine went. I didn't see the car for 29 days after that as they took it to repair at Bellamy Service Center where they get all there cars done (also stay clear, can't even manage an oil change let alone an engine rebuild) Ended up seeking help from solicitors and was taking them to court until they finally decided to give me a refund after rejecting my claims. After looking at reviews, they have traded under 4 different names that i am aware of in 2 years. Every time i went to get the car back a new problem had occurred, thus making it 29 days without the car, But as soon as i got my money back this car was put back up for sale regardless of the major engine work that had been done and still needed doing. This is just a brief description of what went on. On this occasion i was lucky to get my money back as i have seen quite a few people have on going issues. All in all, stay clear of Peterborough, watchdog have done a few companies there for car sales and still have on going investigations. The majority of second hand dealerships there are trying to sell dodgy vehicles to you so make sure you do research on them before you buy a car instead of after like my self.
Reviewer has confirmed their email address
Staff from Westbrook Car Sales in response to BMW 320 TD
Another typical ungrateful customer trying to mislead other customers with false information. This customer bought a bmw and we agreed to do a full service including fuel filter. There was no issues with the engine whatsoever. What this customer has not told is that he 'trashed the car causing the swirl flaps to break and go in to the engine and this caused the engine problem' Even though THIS CUSTOMER DAMAGED THE CARS ENGINE WE AT WESTBROOK CAR SALES STILL "YES STILL" AGREED TO GET THE REPAIRS CARRIED OUT UNDER WARRANTY!! We used an independent garage called Bellamy service centre the customer was dealing direct with the repairing garage and then all sudden they fell out and he started requesting refund for the vehicle. We at westbrook car sales decided to refund the customer due to the mannerism of this customer not because we received anything from a solicitor (again another lie from this customer). We try our best at westbrook car sales to maintain good standards, we sell used cars unfortunately vehicles can develop faults as they are used cars. We will continue to do our best and provide good quality cars and as we have done for many of our customers. We are happy to reassure any customer over any uncertainty of these false and incorrect reviews on our company. If any customer has any issues or concerns please email us on: westbrookcarsales@outlook.com
Do not buy from Westbrook Car Sales. I bought a car from them 2 weeks ago and it was delivered with no issue. However only one week later (after a small amount of use) the worn brake pad light came on, so I took it to a garage to get checked out. It turns out the rear brake pads were 90% worn and the radiator was leaking coolant. These problems in no way could have developed in a week and so clearly the car was not safe to drive in the state it was sold to us in - the engine is at risk of overheating and the brake pads are not safe for continued use. It's a wonder that it passed a 12 month MOT on the day it was delivered to us. My partner and I have contacted the dealer many times in an attempt to get this sorted, both by email (to which we've had no response on all 3 occasions) and over the phone (where the sales staff were very rude, evasive and had no interest in helping us). We finally got through to someone at Westbrook Car Sales tonight who would talk to us about this issue, only to be told they will not repair any of these issues under the 3 month so-called 'warranty' that came with the car and will also not issue us with a refund for the car (which is clearly faulty, and so we know we are entitled to a refund under the Consumer Rights Act). I am appalled by the lack of post-sale customer service this company provides and will certainly be pursuing this matter further. Please be very careful when dealing with Westbrook Car Sales, which is full of rude, unprofessional and dishonest people.
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Staff from Westbrook Car Sales in response to Absolutely terrible!!
The mot was carried out by an independent test station. The vehicle failed on its coil spring, top mount, and headlight bulb. The brake discs were put down as an advisory that they were corroded. You sent a report from Volkswagen Garage that said the discs are corroded and brake pads 90% worn. We explained this numerous times to you that these are serviceable items that need to be changed as and when required. We have given you a warranty for 3 months and have emailed you the terms. We are sorry brake pads/discs are not part of our warranty as they are serviceable items. I have emailed you and said if you can provide us with diagnostic that the radiator is leaking and what is required we are willing to pay for the cost as a goodwill gesture. You have called numerous times and nobody has been rude to you. Im sorry you feel this way we are still happy to assist and help you where we can.
Nichola Fielder in response to Absolutely terrible!!
My husband and I had a similar issue with them in 2015 when they where trading as HM Car sales. they have since traded as greenwood car sales and previously as winston motors. I advice court action, thats what we did and was awarded to cost of the repairs back through court. act quick before they close and reopen under another name again.
George in response to Absolutely terrible!!
I wish I had read this review before i purchased my car, I have had a very similar experience and they have been incredibly arrogant in their approach to me. also after a bit of digging it looks like they have traded under many names in the past and had the same issues with each firm.
I bought my Vauxhall corsa from Westbrook Car Sales. It came with a new mot and I was also given their 3 months warranty. They were very helpful when I had some questions. They did as they said on what we agreed. My car had small issue and this was fixed through their warranty. Excellent after sales very impressed will definitely recommend.
Reviewer has confirmed their email address
Staff from Westbrook Car Sales in response to Great service, honest
Hi thank you very much for your honest review, if you have any issues in the future or if there is anything we can help with please feel free to contact us westbrookcarsales@outlook.com.
Bought my first car and was told so many lies. How can humans be so dishonest? And the warranty is not real. It's just for show, they don't pay anything when something goes wrong. This review is to help protect other innocent people from being treated as I have been. Be careful and good luck!
Reviewer has confirmed their email address
Staff from Westbrook Car Sales in response to Be careful and good luck!
Hi we are very sorry to hear about your experience. We at Westbrook Car Sales take high pride in customer satisfaction. We to date have never rejected any claim on our warranty where a customer had a warranty in place and met the terms. Please provide us details on what car you purchased so we can check this immediately. Please feel free to email us: westbrookcarsales@outlook.com
The car I bought from Westbrook Car Sales is in good condition and they gave me a decent price on my part exchange. I recommend and will deal with them again.
Westbrook Car Sales is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Westbrook Car Sales
Unit 14 Global Business Park Saville Road
Peterborough
Peterborough
PE3 7PR
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