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We bought our car online from the website in January. We were advised that that car had few scratches, however the garage confirmed that they will be fixed before we receive the car. On arrival the car was in a very good used condition as promised. Unfortunately, fast forward 6 months it turns out they havent fixed the scratches. Instead they have masked them and whatever paint they have used is now coming off. You can now clearly see all the scratches, chips etc. This is not what I expected from BMW Aproved garage. Very disappointing.
Reviewer has confirmed their email address
Stay well away worst experience I've ever had with a garage. take money then don't take calls or answer emails I'm still paying finance for old car as they havent paid them yet disgusting yet again from Mini
I recently (December 2019) tried to buy a new BMW X3 via Westerly Bridgwater. A week's wait for an appointment to test drive a vehicle, was followed by total disinterest from their sales department. Despite my emailing them with the precise configuration of my desired car (produced from the BMW online configurator), I received no response, either verbal or written, to my request for a firm quotation and delivery time estimate. Steer clear of this dealer at all costs if you expect any sort of sales service!
My car was recently serviced at Westerly BMW, Bridgwater, whilst in for a service and MOT the car was damaged on the passenger door. I took the car back and was told service manager not available and will be in touch -after chasing again he said it was checked in on arrival, not that this was done with me present! And it was not their fault - escalated to BMW and they said the dispute has to be between BMW and myself - I have asked for feedback from Westerly but nothing happening or looks like it will......... please be very if you leave your car at the dealership as seems easier to sweep problems away than address them - wont be changing the car next year now with Westerly Garages Heston and wont be using them for any more servicing
Reviewer has confirmed their email address
Westerly BMW is proud to offer a range of high-quality vehicles from BMW to customers throughout Devon, Dorset and Somerset. As part of the Helston Garages Group, we have built a reputation for trustworthiness and efficiency based on the honesty and expertise of our employees.
Our dealerships deal in a comprehensive assortment of new and used BMW. Whatever the age and history of our vehicles, they have been rigorously examined for their road-worthiness by our experienced technicians, who have received an excellent standard of training from both Westerly and BMW themselves.
The sales staff at each of our dealerships have also been thoroughly trained with our central values of fair dealing and faultless customer service. Conscientious and knowledgeable, our salespeople devote the same amount of attention to the needs of customers, whether they are negotiating the purchase of one of our new cars or enquiring about one of our servicing packages.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 0 | |
| Very Good | 0 | |
| Average | 0 | |
| Poor | 1 | |
| Terrible | 3 |
Westerly Bridgwater BMW
The Showground Taunton Road
Bridgwater
Somerset
TA6 6DD
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | Closed |
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