42% Reviews
replied to
64% Recommend
to friend


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14 reviews from our car dealer reviews community
Leave a review for West Way Nissan Birmingham
Leave a review

14 reviews from our car dealer reviews community

Leave a review for West Way Nissan Birmingham
Leave a review
"Brilliant customer service all around "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish the team at West Way Birmingham couldn't be more accommodating, and no request or question was too much for them. They went out of their way to ensure everything went perfectly, from test driving to delivery.

West Way Nissan from West Way Nissan Birmingham in response to Brilliant customer service all around

Hi Laura, thank you for the 5* review. We're glad to hear our service in Birmingham was top-notch. Happy motoring.

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"Great service. Wonderful staff."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Nissan Leaf a couple of years ago. The service they provided was excellent, thanks especially to Andy Sharrat who provided me with all info. required. The dealer met all my requests and shipped the vehicle in perfect condition. Very much satisfied with West Way Nissan Birmingham's service.

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+0 Found this review helpful
"TERRIBLE CUSTOMER SERVICE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was interested in purchasing a Navara and found one listed on the West Way Nissan Birmingham website. I called up and spoke to Riaj and explained how I wished to finance / fund the vehicle for business purposes. From the initial call I had to chase for over a week for any forms to be sent out to me (do not live close to the dealership) and still to this day I have heard nothing. I finally gave up persuing as it put a bad taste in my mouth the fact he wasnt interested. You would think that the salesman would be keen for a sale however I feel you have let your franchise down and will NOT be recommending to anyone. I'm sorry by business was not good enough for you.

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+3 Found this review helpful
"Poor Aftersales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give West Way Nissan Birmingham less I would. Its been a complete farce from beginning to end. Salesman talks the talk until they have your money then they don't want to know. The salesman agreed he would have the paint work looked at as there were quite a few scratches on the vehicle for its age and would respray the boot! Funnily enough this didn't happen because the manager wouldn't approve it. Now trying to have this issue sorted is a nightmare. West Way Sutton don't want to know. Sales manager supposed to call and never has. Salesman says "I don't know what else I can do" and Nissan as a whole are a waste of time. I thought West Way were APPROVED Used Nissan dealers? No point in paying the extra cost to have the security of buying from an approved dealer because you get better service from the small Independent garages. AVOID.

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Dealership Information

Our West Way Nissan Birmingham site on Chester Road, Sutton Coldfield, has everything you would expect from a franchised Nissan dealer including, new and used sales, aftersales as well as a dedicated business centre. With an outstanding choice of the latest Nissan range including city cars such as the Micra and Note, popular crossovers Juke & Qashqai SUV, the 100% electric Nissan LEAF, and 4x4s such as X-Trail and Navara pickup truck. Our dealership will also welcome the highly anticipated all-new Nissan ARIYA later this year for customers to be able to test drive. We also have a wide selection of quality Used Cars plus servicing and aftercare to the highest standard. We aim to create a professional and friendly atmosphere which is why we are able to attract customers from all over the area including Tamworth, Walsall and Birmingham. Call in yourself and discover what it is about West Way Birmingham that makes it such a popular destination for so many.

On-site at Birmingham, our Motability specialist can support you to understand the benefits of a Nissan on Motability and to select the best Nissan vehicle for you. There are also a number of accessible facilities on-site including disabled parking, disabled toilets and facilities for the hard of hearing and sight.

West Way Birmingham is delighted to have won the Nissan medium-sized Overall Retailer of the Year award for 2013. During 2014 they have had further success winning the Nissan Vehicle Sales Award for the period January - June 2014.

West Way Birmingham has continued its award-winning status by winning a Nissan Global Award! The team at West Way Birmingham was awarded Nissan's Overall Retailer of the Year for the UK, which is only handed to a small number of Nissan dealerships across the globe!

2016 - Another year to continue its award-winning status, The Birmingham dealership, crowned the car brand's sales retailer of the year.


At West Way Birmingham, there is both a standard and Rapid Charger, allowing you to charge your Nissan LEAF on the go.

 

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.6 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
0
Poor
0
Terrible
5

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  • Contact Information

    Address

    West Way Nissan Birmingham
    127 Chester Road
    Sutton Coldfield
    West Midlands
    B74 2HE

    Get in touch

    0121 572 8018
    https://www.westwaynissan.co.uk/dealership/nissan-birmingham-south

    Opening times
    Mon 08.00 - 18.00
    Tue 08.00 - 18.00
    Wed 08.00 - 18.00
    Thu 08.00 - 18.00
    Fri 08.00 - 18.00
    Sat 08.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    64%
    Would recommend this dealer to family and friends
    42%
    Percent of reviews responded to by this dealer

    Additional Information About West Way Nissan Birmingham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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