Miles, June 2018
"One very unhappy customer! "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An array of problems have happened to the vehicle since my purchase only three months ago and the dealer is refusing to accept responsibility for them - Paul is a very pushy salesperson and a compulsive liar, Justin the general manager is a very rude and needs to be taught a lesson in customer service. Do not make the same mistake I did and buy from Williams Group Maidstone.
+9 Found this review helpful
Joanne in response to One very unhappy customer!
Unfortunately I have only just read your review !!! My partner and I bought a car from the above mentioned and it was a death trap. !!!! We travelled over 200 miles and noticed on our way home when reducing our speed on a motorway the brakes required some attention. As soon as we got SAFELY home no thanx to the Williams group Maidstone My partner emailed them. They where quick to respond and did oblige us by getting the Brakes done. But only to find when the car was up on the ramp there was over 5k’s worth of repairs !!!!!!!!! requured to make the car road worthy !!!!! We did reject the car and after lots of telephone and email conversations the Williams group came to collect the “death trap” we did unfortunately lose out on our part ex vehicle. But you live and learn. I would NEVER recommend this Williams group Maidstone to a relative or friend. Not even to my ex husband !!!!!!!
Dave U, June 2018
"Good all round service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good all round service from Williams Maidstone. Jaz who served me was not pushy, listened to my requests and made suggestions from Williams sizeable stock. They were happy to allow my own experienced technician to give the car a thorough check, and dealt with the one small issue promptly. Never felt pressured into my purchase, and this was an all-round good experience.
+0 Found this review helpful
Anonymous, June 2018
"Overall very happy "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Friendly adviser and honourable to hold car on deposit pending viewing with full return if no purchase - car was purchased and the only problem was that I’ll have to go back to get 2 little scuffs not noticed fixed but very good that I was offered this and will definitely take up the offer - very good service overall.
Thank you
+0 Found this review helpful
Sheena, June 2018
"Very good"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
No pressure sales. Tom was polite, professional and helpful and we would use them again.
+0 Found this review helpful
Anonymous, May 2018
"Wouldn't go back "
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Probably wouldn't go back as had a stressful time dealing with aftercare, as the car had a lot of problems that weren't sorted straight away. pre-sale was ok though,
+1 Found this review helpful
Michael, May 2018
"Use again"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
First time I've used Williams group for car purchase, great service. from my first viewing to collecting my car very smooth experience, defiantly use them again. would recommend them anytime to anyone.
+2 Found this review helpful
Gary H, April 2018
"Great dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Got a good vibe from these guys even though they were a 260 mile drive away , we dealt with Thomas Norton who was extremely helpful throughout , he gave me a comprehensive vid of the car which effectively saved me a trip to view, I came down with my young son on the Saturday to collect the car ,which we drove back to Manchester , the car runs like a dream and we are over the moon with it ,great bunch of guys in the office on the Saturday we visited and very un pushy in sales , they just left me to make up my mind then assisted me once I decided , he made us feel welcome at the office , helped with all the paperwork re road tax etc ,would def recommend these guys to anyone, ps an awesome range of motors too
+2 Found this review helpful
Dan, March 2018
"quality "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
managed to get my self a great car from Williams Group, a trouble free experience which is what I liked, everything just went as it should. I recommend them.
+2 Found this review helpful
Lizzie T, March 2018
"Amazing experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Amazing experience. Would recommend Tom.N to all friends and family. Tom added extra touches to my new car making it very special. Tom was quick, very helpful and kept me up to date throughout. I loved the video and photos he sent to me of my new car. I have brought many cars in the years and would say this was the most stress free I have experienced when buying a car. A massive Thank you Tom
+1 Found this review helpful
Andy D, March 2018
"Superb Service - Go Team Williams..."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From the minute I arrived Williams Group provided a great service end to end, such an easy decision on a purchase of lovely car. Despite the weather conditions, they pulled out all the stops to have the car ready in just a few days. Well done and thank you team Williams Group.
+1 Found this review helpful
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