8% Reviews
replied to
72% Recommend
to friend


113 reviews from our car dealer reviews community
Leave a review for Williams Group Maidstone Ltd
Leave a review

113 reviews from our car dealer reviews community

Leave a review for Williams Group Maidstone Ltd
Leave a review
"Bmw 520d m sport tourer"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had been looking for one of these vehicles for some time and when I saw this one it was exactly what I had been looking for - spec, year and price were all right. After purchasing the car, the custermer service was very personable, and the 3 year warranty from the Williams Group I was disappointed to find that after a month the rear suspension failed. This was quoted at £1500 for parts and labor and to start with was apparently 'outside of my warranty'. Naturally I was rather disappointed to have to pay out another large sum of money so soon after purchasing the car but was pleasantly surprised when I received a phone call from Justin at the Williams Group. He informed that as the fault had occurred so soon after purchase that they would foot the bill for the repair. This was a gesture that they they didn't have to make but one that really did reinstate my faith in the secondhand motor trade. I would highly recommend the Williams Group. They have a great selection of cars at fantastic prices and they are really working hard to improve their customer feedback. I wouldn't hesitate to buy from them again. Kind regards, jack Salter-Vaile

"Good service and easy to deal with. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the start Williams group were very easy to deal with. I am located almost 600 miles from the dealer so the deal was done over the phone. I was kept up to date and all the hassle was taken care for me. The staff were very helpful and the car was fully valeted for me ready to pick up. Thanks to everyone I dealt with at Williams.

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"Great service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tom was easy to deal with and not in any way pushy to sell the car. He made it a quick and simple process to PX my car and was on hand to answer questions throughout. Whole process from intro to purchase took little under 3 days.

"Forced warranty"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at the car but did not buy as the dealer insisted on their warranty was not happy that they wanted almost £900 for a warranty that did not even cover the drive train

"Five Star Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tom was great, patient and understanding offering advice when needed and keeping his mouth shut when needed (not pushy) I'll be back when the wife needs a new car

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"Great service, reasonable prices"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a good experience with Nick buying a Jaguar XF. Always helpful, also after sale. Would always come back if I need another car.

"Superb service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not hesitate to purchase a vehicle from them in the future, the salesman [ Nick Pell ] was excellent, he explained every detail and at answered my question honestly, he explained the condition of the car holding nothing back and even did a presentation video of the car for my viewing, can not appraise him too highly, Thank you again Nick,Dave B.

"Good one-person contact."
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thomas was attentive when we w ere on-site and managed the car preparation well. His attention to admin detail was a bit shaky on a couple of occasions but all came out well at the end. A pleasant person with whom to deal.

"Fantastic Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Delighted to have just bought my second car in last few years from Williams Group. Car is great but I have to add that the service I received from the salesman, Tom Norton was outstanding. Totally professional, friendly, transparent and fair. Couldn't do enough to support me through every step of the process.

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"Very helpful, car as advertised."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was dealt with by Tom. Very pleased with my purchase. Car as advertised. A few minor marks but it is a used vehicle. I was trading down and all financial transactions were prompt and as promised. No complaints whatsoever. To be very honest, l have received less service from main dealers!! Well done Tom.

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Dealership Information

Welcome to Williams Group, a privately owned used car operation with branches in Maidstone and Wolverhampton.

There are several factors that will make your Williams experience completely different from most used car outlets you have encountered.
Firstly, and most importantly, are the people that make up Williams Group. It is believed that there is no substitute for experience, and here at Williams you will find that our team's experience is knitted with modern technology to deliver a refreshing, time saving, and professional approach to used car retailing.
Williams group has a dedicated Buying company which sources cars direct from the public, therefore (virtually without exception) all cars are direct from the private owner either purchased directly or taken in part exchange directly. When buying from us you can be assured that you are not buying something thats been passed through the trade many times, passed through auction or been disposed of due to unknown issues.
Dealing with people over the internet can be a fairly remote affair, not so at Williams. We are geared up to provide detailed information remotely about all our vehicles with citnow walk round videos and information packs providing information of specification, service history, etc. Like many of our customers you can be confident to travel from a long distance to buy your dream car, safe in the knowledge you’re not going to be disappointed on arrival at one of our sites.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
113 reviews3.9 out of 5 stars — Rated Very Good
Excellent
80
Very Good
3
Average
6
Poor
5
Terrible
19

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  • Contact Information

    Address

    Williams Group Maidstone Ltd
    Dean Street
    Maidstone
    Kent
    ME15 0PS

    Get in touch

    01622 808372
    http://www.williamssalesltd.co.uk/

    Opening times
    Mon 09.00 - 17.15
    Tue 09.00 - 17.15
    Wed 09.00 - 17.15
    Thu 09.00 - 17.15
    Fri 09.00 - 17.15
    Sat 09.00 - 17.15
    Sun 10.00 - 16.00

    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Williams Group Maidstone Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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