Williams Land Rover in Manchester have Abusive staff, peeling paint, old brakes, dodgy dpf, cars done 6,000 mile in 3 years driven more courtesy cars than the actual car and can’t now get used to it

If I could give minus stars, I would! The level of incompetence at Williams Land Rover Manchester is absolutely astounding. Needed a very small part replacing on the door of my car. Rang to get it booked in, told the booking department would ring me back the next day. They didn’t, I rang back, was told the exact same. This was repeated 7 times over the space of 5 weeks before I was ACTUALLY contacted by the bookings department to book the car in. I was then told by the woman in bookings that it would take another MONTH to get my car booked in. She said it was due to having to order the part in and get it painted, despite me being told 2 weeks prior by the parts department that that takes a matter of days! She then said it’s their (stupid) protocol to do it Thai way because people order their parts and don’t turn up for them so the part is painted on the day of the booking. Surely if the person has paid for the part, does it matter if they turn up or not? It’s their loss at that point! I offered to pay for the work rather than go through warranty to be told it would make no difference. My car is getting wrapped and I need this part replacing and if I had been able to get my car booked in 5 weeks previously when I originally phoned then It wouldn’t be an issue. I’d say it’s like working with monkeys, but that would be offensive to monkeys. Avoid this Land Rover at all cost, much more competent ones in the area that actually have a clue what they’re doing.

I drive Range Rover evoge I took it Range Rover Williams at Manchester. The problem with my car was the exhaust sistem it was letting in emissions into the cabin, I wanted this problem to be sorted professionally so I took it there thinking I would get the professional service, so when it eventually came back I was billed £970, £700 was laber and £270 was parts gas kits and filters. I was treated like a king for that sort of money I was expected that. I paid and took the car away with guarantees that the job has been done to a hi level, I took this car on the Friday it was back in with the same problem by Monday it was in there for another week they gave me back the car a week later assuring the problem has gone with 2 more filters put in I took it again for a day and the problem is still there so I confronted Range Rover again and they told me that there was no problem with the car and they've done everything they can so I took away the car baffled I desided to take it to another garage they gone to the job straight away it cost me another £800 to get the job rectified the garage told me with a very in-depth investigation that Range Rover didn't do any work on the car. They proof this to me by taking photos and calling me in the garage to see them working on the vehicle, I was horrified with what they said straight away I confronted Range Rover they response was pure denial I knew I wasn't going anywhere with them even tho I had proof of the work not been done, ie/photographyc evidence and the garage who rectified the problem I'm currently considering legal action my advice to any Range Rover customers if you not happy seek a second opinion.

I ordered a new car from Williams Land Rover Manchester, their offer against part exchange was considerably lower than we buy any car dot com, they then were rude when i suggested a discount with no part exchange. I suggest other dealerships are used and not this one.

This garage is appalling. They are rude & have no respect for customers. They have tried to overcharge me every time I have been in. This time by £1000. Avoid for car care & if unavoidable get comparative quotes & check invoices carefully.

Beautiful cars