Great car and great service from Raymon Rushdi. Really enjoyed dealing with Raymon!

Bought a Vauxhall Astra Diesel 2018 model. On 26k miles, a year later I had to replace a worn flywheel, and for every other service, I have been dealt expensive health bills. I have spent £3k on repairs in two years. I am now looking to end my agreement early and get something more reliable and cost-friendly. I would not recommend anyone to buy a diesel version of any Vauxhall

Bought a faulty car as the heater does not work. Plus other faults. Have rung them numerous times for Helpand assistance have had no answers. Do not buy a car from here.

Purchased a car from here only a couple of weeks ago and the heated seats do not work. Had no assistance after reporting the fault and had to take my car to another dealership to find out that the heated seat elements require replacing.

Absolutely appalling Wilsons of Bolton are the WORST. Absolutely appalling. The worst repairs and customer service I have ever encountered. A non fault accident in FEBRYARY/21 resulted in Wilsons taking receipt of the vehicle for repairs of the damages. Rear door/quarter panel etc . You would think this was a simple process !? order parts replace and return the vehicle . No WRONG that is not what Wilsons did , first they forgot to order the parts ,which had me wondering and chasing up the repairs , which is not my job , then when it was eventually returned the infotainment system and all the electrical sensors were reading wrong. Another return to Wilsons another long unnecessary wait with no updates . The car was returned and we were told all was well, WRONG! the rear doors panelling was hanging off ,pins and clips and rubbers hanging off ,it would'nt close properly reading on the dash it was open . Returned it to Wilson personally where "Steve" was red faced humiliated and embarrassed with the "unacceptable repairs we did" . Two weeks to book it in another unsuitable car as a courtesy , highly inconvenienced again adding to my anxiety when driving this unsuitable vehicle. Car brought to Wilsons again at my cost for petrol each time £60 at least in total. Something i was told would be returned ,more lies still waiting for it, then came more excuses. The car on all its visits was never valeted in line with covid19 regulations but we noted on the invoice the insurance company were billed for it. So fraudulent costings. Returned again after realigning door and actually doing the repairs correctly this time ,but left with an issue then of "no hill assist/no start stop function , which was working when they took it. Another phone call and more false promises from Steve about how it may now have to go back to the manufacturers?! Apologies with no integrity and a "i'll get back to you. Yeah right 4 days later i'm chasing it again , so i ask for details to send a formal complaint I was lied to obstructed and refused information, told send your complaint to inquiries That's a new one! should i ask for sales when i need a service ? and then had the phone banged down on me. WOW way to go eh?! WILSONS OF BOLTON. Shelley on reception is a charmer almost as incompetent as Steve and WILSONS in general , FORMAL COMPLAINTS, to insurers and formal complaint to Motability , absolutely disgraceful ,unprofessional, incompetent rude and disingenuous. MY ADVICE IS STAY AWAY STAY CLEAR , THEY ARE NOT TO BE TRUSTED, and bring a bad name to all the motor industry. Wilsons are dreadful at ,repairs , customer service and keeping their word. A rating of 0 out of 10 is more appropriate. Dreadful company.

We brought our zafira from wilsons, Bolton, the salesman was Raymond rushdi, he was very professional, he got us the ideal car for us, at the right price, 5 stars from us.

I bought an Insignia Grand Sport in August 2019 from the salesman Pete at their Bolton branch. At the time he told me the car would have 4 x new tyres and would be serviced prior to collection. I collected the car 2 weeks later, Pete wasn't even in, no-one knew I was coming and no-one had my keys or any of the paperwork. Eventually got 1 key and went home. Discovered the car had no new tyres, had not been serviced either. This then lead to numerous calls with their Sales Manager Mick. Eventually got 4 x new tyres fitted and a letter offering me a free service. Pete still denies he told me all of this!! Spare key/service books and paperwork took about 3 weeks to turn up. Log book came in the wrong name. Car then had to go back as new wheels had not been balanced. Car then developed a water leak under the drivers seat. The car was returned to them 4 times for this problem, every time I was told it had been sorted and the carpets were now completely dry - every time the car came back and the carpets were soaked through. During these visits their technicians also dented my roof and damaged the rear quarter of my car. They repaired it, but it's not the point. On the 4th visit for wet carpets, they managed to damage part of my interior trim, which is still to be fixed......but they managed to fit a new carpet finally. If you are going to buy a car from here, then don't deal with Pete, he is a liar and cheat and all he cares about is getting your money from you and he will make up lie after lie to get you to agree to a sale and then deny it all afterwards. Buy a car from one of the other guys, but whatever you do, if you need to make a claim under warranty, go somewhere else or video/photograph every inch of your car when you drop it off and check every inch of the car again when you pick it up, the technicians have no understanding of care and attention. Oh and if you want to use a courtesy car, they will charge you £10 a day for this as well, unless you are covered fully comp for 3rd party cars on your own insurance policy - which even my own insurance company said is ridiculous and they have never heard of this before from any dealer. 90% of the staff in this place are very helpul, Raymon in sales is exceptional, Mick the sales Manager is very helpful, as is Colin the Service Manager and India the girl on the service desk........the problems lie with certain salesman and their technicians. My advice, buy a car from here as the deals are good, but then get it serviced/repaired at another dealer, unless you want issues!!

Bought a car over Christmas was promised I would have it before Christmas which I did. A guy called Londin helped me every step of the way, what a credit he is to Wilson and co couldn’t have asked for better customer service and help. So a big thank you to Wilson & Co Vauxhall Bolton.