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15 reviews from our car dealer reviews community
Leave a review for Wilsons Group

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15 reviews from our car dealer reviews community

Leave a review for Wilsons Group
Click on the stars to start your review
"Really helpful! Amazing customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have spoken to Lewis in Peugeot, several times about buying different cars. I am very indecisive and have been pestering Wilsons for a while. He is very friendly and did not make me feel like i had to rush a decision but was keen to help me find cars that fitted my needs. I always dread buying a car because of the stories you hear about car sales men. However I would like to specifically mention Lewis for how he deals with every situation and always seems to find a solution to problems I have. He is an asset to Wilsons.

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+0 Found this review helpful
"We have purchased 2 cars from them "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The two cars were bought from Wilsons Group in 2016, they were helpful & friendly. The staff have been helpful and efficient car always comes back clean a nice touch.

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+0 Found this review helpful
"A satisfied customer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Wilsons group extremely helpful and efficient when I traded in my old car and bought another from them. Also their back up has been excellent.

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+0 Found this review helpful
"Terrible service - Avoid"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wilsons Group tried to add a £175 'admin fee' on the quiet when handing me the card machine, after agreeing the price upfront. Did not post on the items promised, including a second set of keys. Not interested in sorting my car issues out within a week of purchase, despite providing warranty themselves. Once sale was made, communication virtually ceased. A regrettable decision to buy from them. I will never buy from them again.

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+5 Found this review helpful
"Poor customer service"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have paid full advertised price, and an £129 admin fee. Four times they said it would be ready, they had not bothered to order the part they needed to sell the car. They sold the car to me and then get it ready. I feel they messed me around and I am paying an extra £129 tip for bad service!!!!!

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+4 Found this review helpful
"NO CONTACT AFTER 1 WEEK"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sent an inquiry form via auto trader about a car I was interested in buying at Wilsons Group. After 1 week still no reply, maybe the questions I was asking revealed the car was a load of rubbish I will take my 15K cash & go elsewhere.

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+3 Found this review helpful
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"Absolutely perfect!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't have asked for better service from Wilsons. I love my Smart Fortwo! I have had it since January and up to now its been brilliant! It was immaculate when I received it and the dealers were more than helpful. Can not fault them!

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+1 Found this review helpful
"Simon B"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs. SENT US THE WRONG CAR AND THEY DIDN'T KNOW IT! Made a total mess of the sale. When they did realise their mistake, they sent us the correct car that was full of dents. The following customer service was dire and that's being polite. Took 6 months to get the V5C to us.

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+3 Found this review helpful
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"Juke buyer"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Nissan Juke from here in July and I am very happy with it. The car was really clean and in very good condition and I have had no issues with it all, the dealers have been really helpful and friendly and the whole process has been smooth and easy. I also got a very fair PX rate. I would recommend.

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+1 Found this review helpful
"Not happy"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesperson at Wilsons Group gave poor service. Given the impression that I was being lied to about being given one key only for car, and no logbook. Refused to assist afterwards. Gave the car to me when fuel nearly empty.

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+3 Found this review helpful
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Dealership Information

Wilsons Group is an Independent dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Alfa Romeo, Citroen, Fiat, Nissan, Peugeot, Renault, Vauxhall
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3 out of 5 stars — Rated Average
Excellent
6
Very Good
1
Average
2
Poor
4
Terrible
2

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Contact Information

Address

Wilsons Group
Nonsuch Business Park Kiln Lane
Epsom
Surrey
KT17 1DH

Get in touch

0844 244 7100
http://www.wilsons.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

46%
Would recommend this dealer to family and friends
46%
Thought the dealer was knowledgeable and helpful
42%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Wilsons Group

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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