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94 reviews from our car dealer reviews community
Leave a review for Wilsons Epsom
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94 reviews from our car dealer reviews community

Leave a review for Wilsons Epsom
Leave a review
"Fiat 500"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mick and Jack have supported us well buying our new Fiat 500. Jack explained all the options available and pointed us in the right direction in terms of a better car to suit our needs. They were both very personable and easy to talk to. Thank you both.

"Great Used Fiat 500"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mike made the whole process a speedy and effortless experience. Would do business with him again and would recommend him also.

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"Service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mick Cardy was very professional and helpful with the preparation and car sale

"My air conditioner was malfunctioning"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My air conditioner was malfunctioning, so I had it repaired on August 16th of the last month. Following the repair involving gas recharge, I arrived to collect my car, only to discover that the air conditioner was completely non-functional. When I confronted Jay Tait, the individual responsible for this case, he callously brushed off the issue, citing the supposed limitations of electric cars, and essentially told me there was nothing more to be done. He audaciously persuaded me to return home for the time being, implying that if further issues arose, I should consider coming back. I found myself utterly dismayed that despite having already paid for the repair, I was being forced to leave with the problem unresolved. For an extended period, I couldn't shake the nagging feeling that this situation was far from ordinary. However, Jay Tait continued to insist that everything was normal, brazenly advising me to simply go home. I'm absolutely incensed by the way they handled a disgruntled customer. In the end, after an extended wait, a technician finally intervened and confirmed that the issue lay with an entirely different component. I have now been waiting for this part for a grueling month. I attempted to communicate with Jay Tait via email on two separate occasions for updates, but my efforts were met with stone-cold silence. This level of customer service is not just infuriating; it is outright appalling. I've incurred expenses for a problem that wasn't even the root cause, and yet, the issue has lingered unresolved for a torturous month. When I contacted them by phone, they had the audacity to inform me that this part (the compressor) is backordered, and I should passively endure the delay. It's beyond infuriating because even local auto centers can efficiently order and procure such parts within a week, yet I remain in the dark about when this elusive part will finally become available. Could all of this incompetence possibly be attributed to my Asian heritage? Is this an insidious form of racial discrimination? In our household, we are proud owners of two Peugeot cars. We have genuinely enjoyed our experience with them. However, this abysmal customer service has cast an indelible stain on our perception of Peugeot. We are now seriously contemplating pursuing legal action to obtain the rightful compensation for this outrageous ordeal

"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience from start to finish. Very Friendly and welcoming staff with good knowledge on availability of cars in my budget.

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service, Frankie is very helpful and professional. Very happy with the service today.

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"Car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spoke to Frankie who arranged a for us to view the car we wanted. She gave us info re the history and Ryan arranged the details for our part exchange. Really smooth process and easy to arrange collection.

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"Purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very easy, no pressure, nice people easy to talk to.

Wilsons Epsom from Wilsons Epsom in response to Purchase

Thank you so much for the kind review, we are so pleased you had a good experience!

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"Good service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good service, Really friendly, helpful. Thank you sav.

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Wilsons Epsom from Wilsons Epsom in response to Good service

Thank you for taking the time to leave Sav some feedback. So pleased to hear you had a good experience! Enjoy your new car and take care, Wilsons.

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"Perfect Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very fast, friendly and kind, highly recommend Sav

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Dealership Information

Wilsons Epsom are the largest family-run new and used car supermarket in the South of England that has been selling cars for over 118 years, offering our customers extensive choice, unbeatable value, and a service they can trust in one location! We're proud to represent 11 new car brands - Abarth, Alfa Romeo, Fiat, Jeep, Peugeot, Hyundai, Nissan, Nismo, MG, Renault & Dacia - as well as stocking over 1,000 nearly new and used cars on-site that you can browse in store and/or online today. We are a proud Motability dealer with award-winning levels of customer service as well as the leading electric vehicle provider in Surrey, driving the switch to Electric!

Convenience is key as a vehicle owner, which is why we strive to provide anything you could possibly need throughout your time as a driver. As well as selling new, nearly new and used cars, we have a van sales site - Loads of Vans - located in nearby North Cheam for all your business vehicle needs and three state-of-the-art service centres for you to book your annual service and/or MOT. We also have a body shop workshop which can fix anything from small scratches and dents to large damages from road incidents. If it's just a part or accessory you need, we have dedicated parts departments for each of our brands as well.

Explore our services and stock online at https://www.wilsons.co.uk/ or feel free to pay us a visit in person at Nonsuch Business Park, Kiln Ln, Epsom KT17 1DH.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1904

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
94 reviews3.6 out of 5 stars — Rated Very Good
Excellent
54
Very Good
4
Average
6
Poor
13
Terrible
17

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  • Contact Information

    Address

    Wilsons Epsom
    Nonsuch Business Park Kiln Lane
    Epsom
    Surrey
    KT17 1DH

    Get in touch

    01372 736000
    http://www.wilsons.co.uk

    Opening times
    Mon 09.00 - 19.00
    Tue 09.00 - 19.00
    Wed 09.00 - 19.00
    Thu 09.00 - 19.00
    Fri 09.00 - 19.00
    Sat 09.00 - 18.00
    Sun 10.00 - 17.00

    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    41%
    Percent of reviews responded to by this dealer

    Additional Information About Wilsons Epsom

    Company Formed: 1904
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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