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Let me start by saying this place just wants your money........ I went to Wilson’s in Epsom To purchase the new MG car which we saw on autotrader the car was practically brand new and only done 930 miles anyways me and family drove down to the showroom in Epsom and dealt with two gentlemen one who’s name was nick and the manager who’s name was Hugo anyways long story short after sign off on the paperwork and we were told they need to prepare the car which will take them 4 days which I said was fine... after 4 days I rang them up to find out what was happening no body returned my call.... until the six day to tell me it will take them another 4 days finally the day of collection of the car made me wait for an hour to collect car and gave me one key for the car how can a car almost brand new have one key.... I told the manager this is not right the car is almost brand new and this is not on anyways he said it is what is it is . They did not explain how anything works in car as they do not have experience with MG and I should figure things out myself and let them know. I was really annoyed at the lack of customer service I got from them. They lie to you and don’t return your calls. Avoid this dealership. Even I wanted to a copy of the application when you transfer ownership from DVLA they did not ring me back and finally ringing them a dozen times they told me they have sent in the post and have not done the change owner online which I never believed them because they did my part exchange vechicle online..... Full of lies they do not tell you the truth.....
We purchased a car that needed to be reliable as our son was in hospital and the car broke down several times they refused to help and left us having to borrow cars to get to hospital to be able to be with our child
Bought a car start of March, 3 weeks later service mate came on even though I was told it was being serviced before I’d buy the car. Found out from another Renault dealership it was actually serviced in December, not great but not the end of the world. The real problem is trying to get an answer, spent two days waiting for a call back, which never happened. Finally decided I wanted an answer got pushed pillar to post only to end up talking to Renault Epsom (same estate). My call was transferred to people I didn’t even buy a car from… even the advisor wasn’t sure why they transferred the call to me… guess who got it resolved the dealership who had no idea why I was passed around, the dealership who I didn’t even buy the car from. That’s embarrassing in my opinion, seeing the various reviews online and different websites I’m begging to see why they’re struggling to hit even near a 3 star review.
We purchased a car at the asking price during lockdown. Given it was only 9 months old, had the dealership as the first owner, and the Covid restrictions, we opted for an online purchase after seeing a video. The car arrived with a completely worn, unsafe no-name replacement tyre (not Michelin as all the others), 1200 more mileage on the clock than supposed to, a service due shortly, and scratches on the middle console. The guy who delivered it only shrugged it off. Wilsons didn't reply to my complaint that followed for two weeks, allowing the time to return it to pass. Upon numerous calls and emailing yet another department they offered to pay for the tyre replacement and the service. This was the absolute minimum, no compensation for the excess mileage. This reflects bad practices, terrible customer service, and a poor purchase experience to say the least. They do as little as they can or less.
I paid £370+ for a MOT and major service recently. I knew it was overpriced but decided to go back to where I bought the car from because I believed they'd be more trustworthy than local garages. When they returned the car to me, it was in a much worse state than I had left it. I wasn't happy that after spending so much money they hadn't even bothered to vacuum it. I was told that due to covid, they couldn't enter the car, even though they had to enter it to drive it into the garage. The fan belt was noticeably noisy and the heater know couldn't be turned to the cool setting. I therefore had to take the car back on a second occasion for them to fix this. I was told that "as a gesture of goodwill" they would replace the fan belt without charge. As I told them, before I left the car at Wilsons there was no problem with the fan belt or heater. The manager told me that they both must have broken due to wear and tear during the few hours that it was with them, denying that his mechanics had touched it at all and saying it was all a coincidence, even though I strongly doubt he witnessed his mechanic st work. They fixed the fan belt, 'no charge', and told me that they would fix the heating system using my warranty. Given that they caused this problem, they should not be misusing my warranty in this manner, and question if this was essentially to ensure they don't lose money for their errors, i feel. The car was returned to me (now have to make a THIRD appointment to fix the heating system) only to find that the de-mist button for the back window doesn't work properly (the button can be pressed, but doesn't come out). This is very poor service in every respect.
I need to buy a new car as mine had broken. They made me put down a £500 deposit that was NON-refundable. Due to COVID and losing my job I was unable to purchase the car. No refund given.
I initially contacted Wilson’s on a Sunday Morning after seeing a car I liked online. By Wednesday morning I had collected the car, in perfect condition. I am incredibly surprised by the bad reviews I have read as the service I received was second to none. Upon making my initial enquiry the sales guy (Stuart) advised me of finance options and passed me over to Toby who was fantastic, polite, efficient and above all knowledgeable. He answered all my questions without hesitation and processed my application by the next day. I received a personalised video of my car which was detailed and showed me everything I needed to know. Everything was signed and good to go within 4 days. When I arrived to collect the car we were taken into the office where all the paperwork was ready, the man (I wish I could remember his name he was so friendly) set up my new car tax for me and sorted all my warranty paperwork too. I then went to the car which was in pristine condition. I was having some trouble connecting my phone to the Bluetooth system in the new car (user error-no fault of the car) and I grabbed another member of staff in the car park area to ask for some help. Without any hesitation he came straight over and fixed the problem and again couldn’t have been more friendly and helpful. I have never had such an incredible service from a car dealership. At no point was anybody pushy, the staff were more than polite and I can’t thank everyone enough for arranging my purchase. If you are here and reading the bad reviews please take mine into consideration as if I’d have read them before my purchase it may have deterred me.
COMPLAINT REF - HEAD OFFICE 200917-003317 Purchased a car back in May 2019, second hand from Wilsons in Epsom. Since purchase we had to return the car on numerous occasions as the alarm had a fault. After eventually being fixed the car has driven well and had no further problems. Due to Covid-19 our service was delayed on the car. We also had the air con regassed and pressure tested prior to the service ( 7days), After collecting the car we have no experienced a huge number of problems which is now resulting in our car not being road safe and risking the lives of our 3 small children. We have returned the car 3 times for the main fault which causes the car to go in limp mode even when driving on the motorway. I collected the car on Thursday evening and low and behold Friday and Today the faults have come up. Now the car is in limp mode again. This car is not road worthy and is a danger. We took RAC Platinum cover to cover ourselves as we haven't had older cars. As a business owner with a husband working full time and long hours to try and recover from Covid 19 impacts and 3 small children we feel so let down, hurt, upset and scared. On top of the engine fault there is a hole in Air Con which was fine up until the service. The screen cuts out and needs an update, fine until the service we feel like we have been given a dangerous vehicle and shocked at how this is all sitting our shoulders and causing unnecessary stress and despair. Whenever we speak with the service advisors its lots of this and that and unfortunately but no actual results and no safety always a warranty wont cover or it will cost this much £££ which results in the entire cars value.
I am a local councillor and have also served as Mayor of London Borough of Sutton Twice. Very Very poor service. They are there to grab your money. Car was advertised in Auto Trader. I sent an email asking them about the price. Was asked to come to the warehouse to see the car and then talk about the price. When car was showed to me it was in a very bad state. Covered in filth and front bumper hanging off with a few other scratches. Was served by Sawan who like all sales persons was very pushy. I did not commit myself and came home. I received a phone call from Sawan and he started to tell me stories. I informed him that similar cars were being advertised for lesser money and that I was not interested because their car was in a bad state and over priced. After a while I received a call from his manger asking me that they would do all the repair work, service the car, with full valet before collection. I informed them that I was looking for a car pretty quickly. I was promised that the car would be ready by that Friday. When contacted was informed that car would be ready next Wednesday. Now I was informed car would only be ready the following Friday. Took a cab and went to Epsom, their showroom again. car was brought out and to my surprise car was in a worse position than I had seen it some two weeks ago. I refused to accept the car and demanded my money back. Now used car sales general manger ( I believe his name is spencer) was called who started by saying it was 2 year old car etc. I informed him to check all my emails to Swan in which I had explained the terms and condition of the car purchase. G Manger's approach was very unprofessional. I am surprised he is in that post. Now I was asked to wait and after more than three hours wait, was informed that the door would be repainted and all other scratches will also be dealt with and car would be ready by Monday 5 October or the latest Tuesday 6th October 2020. Telephoned yesterday 07/10/2020 followed by an email. Now I am informed by Sawan that he was not happy with the workmanship and it was being sorted out and that he would deliver the car himself in the afternoon. No phone call, no email and no car. They had my £10500 for the last two weeks. I have never ever dealt with such a poor car sales company. I am surprised that they have so many dealerships. They are cone merchants and my advice would be to try to avoid them at any cost. Once they have your money, their attitude will change and try to fob you off. I was also informed that the car had a service history and now I am being told sorry it missed one service. When asked for Vauxhall Pass I was informed there was not any. Right hand does not know what the left hand is doing. One says yes Vauxhall pass should be provided and the other says never heard of this pass. I could go on and on to tell you of my sufferings at their hands. I would not recommend this company even to my worse enemy. I have spoken to my legal advisers so will be taking legal action against this company. I hope their CEO David Wheatcroft will take some notice of this.
We came yesterday to view a Renault for my partner. The car was priced high but looked clean and well looked after in the pictures so we arranged a viewing and came over. When we got there we were told a Nissan Micra was waiting for us to view & our car wasnt ready, we saw the one we originally wanted to in the end and took it for a test drive, it had an engine warning light and a service light on, condensation in the lights [seals have gone] and quite a bit of cosmetic damage inside and out. When we took it for a test drive the car had literally no power and the "check automatic gearbox" warning message came on. We spent half a day coming over to look at a car that was clearly not ready to be sold. Really disappointed as we had cash and were ready to buy if the car was good. After looking at it I'm convinced they get these from auctions & put them straight in the showroom without having them checked. Really upset and disappointed at what a huge waste of time that was.
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Nonsuch Business Park Kiln Lane
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