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14 reviews from our car dealer reviews community
Leave a review for Wilsons Group

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14 reviews from our car dealer reviews community

Leave a review for Wilsons Group
Click on the stars to start your review
"We have purchased 2 cars from them "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The two cars were bought from Wilsons Group in 2016, they were helpful & friendly. The staff have been helpful and efficient car always comes back clean a nice touch.

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"A satisfied customer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Wilsons group extremely helpful and efficient when I traded in my old car and bought another from them. Also their back up has been excellent.

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"Terrible service - Avoid"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wilsons Group tried to add a £175 'admin fee' on the quiet when handing me the card machine, after agreeing the price upfront. Did not post on the items promised, including a second set of keys. Not interested in sorting my car issues out within a week of purchase, despite providing warranty themselves. Once sale was made, communication virtually ceased. A regrettable decision to buy from them. I will never buy from them again.

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+3 Found this review helpful
"Poor customer service"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have paid full advertised price, and an £129 admin fee. Four times they said it would be ready, they had not bothered to order the part they needed to sell the car. They sold the car to me and then get it ready. I feel they messed me around and I am paying an extra £129 tip for bad service!!!!!

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+2 Found this review helpful
"NO CONTACT AFTER 1 WEEK"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sent an inquiry form via auto trader about a car I was interested in buying at Wilsons Group. After 1 week still no reply, maybe the questions I was asking revealed the car was a load of rubbish I will take my 15K cash & go elsewhere.

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"Absolutely perfect!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I couldn't have asked for better service from Wilsons. I love my Smart Fortwo! I have had it since January and up to now its been brilliant! It was immaculate when I received it and the dealers were more than helpful. Can not fault them!

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"Simon B"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs. SENT US THE WRONG CAR AND THEY DIDN'T KNOW IT! Made a total mess of the sale. When they did realise their mistake, they sent us the correct car that was full of dents. The following customer service was dire and that's being polite. Took 6 months to get the V5C to us.

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+2 Found this review helpful
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"Juke buyer"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Nissan Juke from here in July and I am very happy with it. The car was really clean and in very good condition and I have had no issues with it all, the dealers have been really helpful and friendly and the whole process has been smooth and easy. I also got a very fair PX rate. I would recommend.

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"Not happy"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Salesperson at Wilsons Group gave poor service. Given the impression that I was being lied to about being given one key only for car, and no logbook. Refused to assist afterwards. Gave the car to me when fuel nearly empty.

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"Auntie Mabel"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a used Fiat 500 LD14FWK from Wilsons in July 2016. The car turned out to have two faults. This was confirmed by an independent inspection. Wilsons offered to fix one fault but did not admit to the other fault. Motor Codes told me that Wilsons have a legal obligation to show me the report. Both faults were detailed by the independent inspector, who clearly stated that both issues "require attention". Wilson's were very reluctant to even discuss an exchange or refund, let alone offer one. I had to threaten court action to get a part refund. They withheld £500 because I had used the car! I had spent 10 out of the 12 weeks that I owned this car trying to get it fixed! As soon as I returned this car to Wilsons it went straight back up for sale. Have they fixed both the faults? Who knows? They have listed the car as having had one previous owner, but they sold it brand new to a local lady, and then this year they sold it to me. There are two registered keepers on the log book, which Wilson's now have. I have contacted them to point out this error in their listing, but they have refused to change it. This is FRAUD. Wilson's are a dishonest company - please do not buy a car from them. I did, and it caused me three months of distress , worry, and financial loss. DO NOT TRUST WILSONS OF EPSOM.

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Dealership Information

Wilsons Group is an Independent dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Alfa Romeo, Citroen, Fiat, Nissan, Peugeot, Renault, Vauxhall
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews2.9 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
2
Poor
4
Terrible
2

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Contact Information

Address

Wilsons Group
Nonsuch Business Park Kiln Lane
Epsom
Surrey
KT17 1DH

Get in touch

0844 244 7100
http://www.wilsons.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

42%
Would recommend this dealer to family and friends
42%
Thought the dealer was knowledgeable and helpful
38%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Wilsons Group

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