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19 reviews from our car dealer reviews community
Leave a review for Wilsons Group

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19 reviews from our car dealer reviews community

Leave a review for Wilsons Group
Click on the stars to start your review
"Rubbish - too big to care"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wilsons Group in my opinion have very untrustworthy management. They took a deposit off me but sold the car to the first cash buyer anyway. Big dealership so behave like they don't care. No respect for customer care at all. Showroom was open but they didn't have any staff to help customers. Lots of management bods standing around looking smart but no salesmen to actually sell the cars to you. Wouldn't recommend them to anyone in future.

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+0 Found this review helpful
"Car not serviced properly"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought an Astra GTC a couple of years ago, no probs apart from when I last had it serviced it became apparent that on Wilsons servicing the car before I bought it they hadn't changed the oil. It appears that a Wilson service is just cosmetic, getting the car looking good to get it off the forecourt. Also a set of 'Sunny ' tyres put on the car by Wislons, cheap.

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+0 Found this review helpful
"Rubbish"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I brought my car from Wilson they couldn't have been more helpful but when I took it for repair they couldn't have been less helpful the man who booked it in was rude and not helpful and if he's have smiled he would have cracked his face will never return

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+0 Found this review helpful
"Not impressed"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wouldn’t discuss finance unless we committed to buying the car we went to look at! Call me old fashioned, but I like to know how I’m going to pay for things before I make commitments, and they’re far too pushy. I know salesmen generally are, but it doesn’t make me want to buy from them. End result - went somewhere else! Need to learn decent customer service, but you’ve got driving customers away down to a tee!

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+3 Found this review helpful
"Really helpful! Amazing customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have spoken to Lewis in Peugeot, several times about buying different cars. I am very indecisive and have been pestering Wilsons for a while. He is very friendly and did not make me feel like i had to rush a decision but was keen to help me find cars that fitted my needs. I always dread buying a car because of the stories you hear about car sales men. However I would like to specifically mention Lewis for how he deals with every situation and always seems to find a solution to problems I have. He is an asset to Wilsons.

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+0 Found this review helpful
"We have purchased 2 cars from them "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The two cars were bought from Wilsons Group in 2016, they were helpful & friendly. The staff have been helpful and efficient car always comes back clean a nice touch.

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+0 Found this review helpful
"A satisfied customer"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found Wilsons group extremely helpful and efficient when I traded in my old car and bought another from them. Also their back up has been excellent.

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+0 Found this review helpful
"Terrible service - Avoid"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wilsons Group tried to add a £175 'admin fee' on the quiet when handing me the card machine, after agreeing the price upfront. Did not post on the items promised, including a second set of keys. Not interested in sorting my car issues out within a week of purchase, despite providing warranty themselves. Once sale was made, communication virtually ceased. A regrettable decision to buy from them. I will never buy from them again.

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+8 Found this review helpful
"Poor customer service"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have paid full advertised price, and an £129 admin fee. Four times they said it would be ready, they had not bothered to order the part they needed to sell the car. They sold the car to me and then get it ready. I feel they messed me around and I am paying an extra £129 tip for bad service!!!!!

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+8 Found this review helpful
"NO CONTACT AFTER 1 WEEK"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I sent an inquiry form via auto trader about a car I was interested in buying at Wilsons Group. After 1 week still no reply, maybe the questions I was asking revealed the car was a load of rubbish I will take my 15K cash & go elsewhere.

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+7 Found this review helpful
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Dealership Information

Wilsons Group is an Independent dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans
Manufacturers: Alfa Romeo, Citroen, Fiat, Nissan, Peugeot, Renault, Vauxhall
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.8 out of 5 stars — Rated Average
Excellent
6
Very Good
2
Average
3
Poor
6
Terrible
2

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Contact Information

Address

Wilsons Group
Nonsuch Business Park Kiln Lane
Epsom
Surrey
KT17 1DH

Get in touch

0844 244 7100
http://www.wilsons.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

36%
Would recommend this dealer to family and friends
42%
Thought the dealer was knowledgeable and helpful
38%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Wilsons Group

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Directors: XXXXXXXXXX
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