Possibly the worst experience I’ve ever had. Audi should strip Jardine Motors from being an approved dealer. Firstly the pushed back my collection on three different occasions and were virtually impossible to get hold of, they then sent off the car documents (V5C) with someone else’s name and address, when I brought this to their attention they avoided taking responsibility for their mistake and the manager avoided several of my calls until I had sent an email threatening to take this further. Having finally spoken to the manager, he eventually admitted their mistake after insisting they did everything properly and I had to drag an apology out of him! Honestly, I would rather go to another dealership and request the car to be transferred there, this dealership is a complete joke. This experience with Wolverhampton Audi was the worst I’ve ever had, not just in purchasing a car but in any other industry. The management have not even had the decency to offer me anything for all the hassle and distress this caused me. Truly shocking service!

Late handover, made me wait at the dealer for 3 hours and I got the car dirty and scratched. Wolverhampton Audi only care up until the point they get the sale. Their only aim is to sell you a car and they couldn't care about you from that point onward. Totally incompetent sales executives who clearly care too much about their image than the their customers. They mis-sold me a deal which left me in £3k worth of payments to make at the end of the contract and their method to solve this was, surprise surprise, sell me a new car. Absolutely full of people who could hardly run a bath! Do not trust them, there are many other dealerships around.

I wish I could give this dealership a minus rating as the costumer service was so poor. I went to view an Audi and there were several salesman around and not one stopped to ask how I was or if I needed help. I understand that they may be busy but they did not even ask if I needed someone else to assist me. I kind of got the impression that I did not look the part of Audi owner so I was dismissed completely.I had been to another dealership before hand and the difference in the way I was treated there was astonishing. The salesman were polite, helpful and welcoming. I feel this shows how unprofessional the Audi staff are and I would not waste my time going there again. I would also not recommend anyone going there if you wanted to be treated with respect.

Lack of communication, delivery times not up held, aggressive phone calls from sales reps. Car in UK port but pdi was done before car arrived ??? At Audi they said we would be looked after with some extras. When we picked up car nothing at all lies again. Would not recommend Audi Wolverhampton to anyone. It was the first time we when to Wolverhampton Audi and the last.