Sales people at the Birmingham Car Supermarket branch are terrible and very unprofessional. Mislead us about the condition of their car and went back on the quote they gave for part exchange. Don’t trust them as they go back even on a written confirmation. They were least interested in selling the car and no courtesy for the customers. Would discourage anyone thinking about buying from them as their customer service is pathetic.

They sold me a car that is so rusty underneath that I don't want to drive it now that I have seen it. They won't give me my my money back. They say because the car drives OK then they consider there is nothing wrong. It was sold as very good condition but its so bad I don't think it will pass an MOT. If I could give them 0 I would.

The worst experience buying a car I have had. Would not recommend you buy a car from here.

The manager sold us a car that broke down 1 hour after buying it. We (my wife and 2 young children) spent 5 hours in the car waiting for RAC to come When they eventually arrived they told us the car is no good and had it towed back to the dealer. The manager got back to me over a week later to say that there was nothing wrong with the car and delivered it back to me. The following day the car refused to start. It took over a week to get the dealership to agree to get the car towed to a Mitsubishi dealership and get fixed. Despite my NUMEROUS requests for a refund which I believe any normal individual should have been entitled to seeming that the car broke down an hour after buying it; the shady manager refused. He also made £3000 profit from the part exchange that I traded in. PLEASE PLEASE PLEASE DO NOT BUY FROM THESE PEOPLE Look at other reviews on Google Wish I could give them 0 star review rather than the one star but zero stars does not exist!!!

Shocking customer service still waiting for money back

Avoid at all costs & after just reading previous review I have encountered the same experience. The car I purchased was also put through an illegal MOT, there was a 3 inch crack in the windscreen, a huge chunk out of one of the tyres and the other 3 should have had advisories on. Two of the tyres I was told would be replaced before delivery which was written on my order and this was not done. Within 24 hours I had 5 warning lights come on the car. Again I have been constantly ignored, no responses to emails or phone calls. I have now been waiting over a week for the money I have spent on the car to be refunded with constant excuses. I was put under pressure when the car was delivered if I gave them a good review I would get 12 months free AA recovery, I'm glad I refused until I was happy with the car. This is obviously how they get the positive reviews through bribery, I wonder what the AA would think about this tactic? I will be reporting to Trading Standards along with Autospot who conducted the MOT.

Buying a car from this dealership is regrettable. I would avoid at all costs. I purchased a car and one of the wheels actually fell off the car when being driven because the wheel nuts had been crossed threaded and sheared off completely. The recovery services and two independent garages who assessed the vehicle all confirmed this was the reason for the wheel falling off. If this accident had been happened at speed I don't want to imagine the consequences. I reported this accident to the dealership on the 4th of June 2023 with all the details of body work damage to the vehicle and wheel arch plus the alloy needed replacing. There was not even a jack on the vehicle when the accident happened. Between the accident and to date the are 50 emails between me and customer services and or management and this matter has still not been resolved. I was left having to buy the alloy myself, I was eventually asked to send over all the receipts for all the costs plus a quote for repairing the body work. I was even asked for my bank details and told that the reimbursement would be made a priory, I still have not received a penny for anything and still not received the jack. Since June last year I have had to explain what happened repeatedly because the first member of staff left the business, even though customer services were copied in to my emails they pretended they knew nothing about it so I had to explain yet again, then they deferred it to a manager who asked me for the details again, he then went off sick and someone else at customer services picked it up who asked for the details again, that member of staff then left the business, and finally I asked for the customer services manager details and I so I emailed her with all the details again! The manager has not even bothered to rely to my email which just shows what an absolute circus of a business this is and how little they value customer service so I am now going through trading standards.

If I could leave a 0 I would. AVOID Warranty Product at all costs! My 80-year-old grandad bought a car through CarSupermarket 2 months ago with the extended warranty which comes into effect in Feb 2023. He bought the car online and was delivered to his door therefore he didn't see the car prior to it arriving. He doesn't get out too often therefore it took him some time to realise that the car was not suitable for him and my nan due to her mobility and needing a wheelchair (the car is just too small). He has now found a new car and has rung multiple times to get a refund on the extended warranty to be told it is not them who deal with this and it is AutoProtect themselves. After both of us calling AutoProtect and CarSupermarket multiple times and being passed pillar to post they have refused the refund. The extended warranty was £550 and it states in the terms and conditions you have 30 days to cancel after the start date (the start date is not until Feb 2023) so surely we should be entitled to a full refund. After speaking to AutoProtect they have said it lies in the hands of CarSupermarket and I am now waiting for a call back to sort this out. Rest assured if we do not get a full refund I will be taking this further to a Finance Ombudsman and Trading Standards. I work in a car supermarket myself and if customers have asked for refunds on products it has always been actioned. I do believe he has been missold the warranty as they state that the car has a manufacturer warranty until Jan 2023, I have looked at the service sheets and found that the first service has been done by Mercedes in line with the manufacturer's warranty however the second service falls 6 months outside of this and Mercedes have confirmed the existing manufacturer's warranty is null and void leaving my grandad exposed to any mechanical issues.