Turned up today to view a couple of cars. Phoned previously to say which one and was told it would be ready when we arrived. It wasn't. Went inside to be 'greeted' by someone sat at their desk who couldn't even be bothered to stand up and do the basics of saying "Hello." Never introduced himself and never bothered with who we were. Got straight down to business and asked for the usual details to tick the compliance boxes. I was the decision maker and was totally ignored in favour of my partner who was talking. Brought the car for a test drive, handed us the keys and told us he'd see us when we got back. Took the test drive, back to be told the other car was ready for a test drive. Drove the other car, came back and had to walk back in and approach an uninterested sales person who couldn't even be bothered to look up from his computer. Told him we weren't interested and he had the cheek to ask if there was anything he could do to get our business today. He never actually done anything in the first place but hand us some keys. No meet or greet, no qualification, no demo of the car, no questions when we arrived back and absolutely no interest in us whatsoever. I only knew the guys name was Matthew when he handed us his card when we were leaving. I don't ask for much as we done our own homework but the very minimum I would expect when looking at an £8k car would be for the 'salesperson' to ask my name and introduce himself. I had better customer service from the cleaner in McDonalds 10 minutes after we left Arnold Clark. We were genuinely interested but if someone can't even be bothered standing up and saying hello then it's not a place I would ever buy from. I would be more than happy to speak to the branch manager if you would like more feedback. Thanks.

Well treated by Scott, he explained fully all the options and guided me through the process. Always had time to go over things to ensure I got what I wanted

Excellent service provided by sales manager Scott Ward when purchasing my new car

All good a very swift transaction for swaping cars all good. Salesman understood what I was looking for and it all went through very quickly. Good assistance from Scott Ward in sales

excellent service from start to finish

Drove the car 6 days, 10 weeks and counting its still in the garage being fixed. Do not reply to emails, do not return phonecalls. Car sent to Aberdeen dealer to be fixed (Aberdeen had no handover or had no idea they were even getting the car) constantly chase chase chase. They are a joke! Pretty sure a 5 year old could run that place better. Put me, friends and family off Arnold Clark for life.

we Thought buying local we could get anything done on our doorstep but afraid to say we were completely wrong. After 3 attempts to repair a faulty add blue system still under warranty. The jeep had to go to the main dealer in Aberdeen to be repaid and basically PETERHEAD washed there hands of it. 10 days has pasted with no replacement jeep and it’s looking like Arnold Clark Ford in Aberdeen is not much better. Very dissatisfied customer