Pleasant enough customer service. I do wish the car received a fresh MOT. Regarding that I found Hearsall to be helpful on the day.

The lads on the day I came to purchase my Ford Fiesta were nice to be fair. It did feel disorganized, but they were busy helping people and even made me a cup of tea, so I appreciated that. They were a nice bunch of lads however the after service has been disappointing. Having to chase a service booklet caused inconvenience and felt like I had to do a lot of chasing.

It went smoothly with Hearsall Common, no problems at all. Customer service was brilliant. Managed to get a replacement for my old car which had engine problems.

My previous car was nicked so I went for the same make but newer Vauxhall Astra. The car and the distance is what interested me really however the bloke at Hearsall was very friendly, made me a cuppa. I couldn’t knock him.

Good communication from start to finish car wasn't ready with agreed collection however I was kept updated and the car was ready the next day. Apologies were made for the delay. This was ok they wanted to make sure the car was ready and good to go. The car needed something doing so your guys wanted to make sure it was ready and in good condition. Car was cleaned and spotless in side and out

Not been getting on too badly with the VW Polo I purchased in January, other than the issue with the door which I didn't notice and wasn't made aware of. Although I didn't let the dealership know. The experience as a whole was perfectly fine.

Can't fault them whatsoever. The Ford Focus has absolutely no problems. All good.

I bought a Citroen from Hearsall Common Cars, and it’s been alright so far, to be honest. The experience at the dealership was a bit mixed. They told me the car was going to be ready in a few days, but that didn’t happen, and I ended up waiting longer than expected, like there was a lot of back and forth. Apart from that, everything else was alright.

It has to be a 5. I went to Hearsall with a specific car in mind, there was no hard sell, no pushy salesmen, they allowed me the room to make my own decision. They secured the finance and kept me updated throughout, the car is amazing and the price was well within my budget. My partner was so impressed with the service we went back the following weekend and traded her car in and purchased another vehicle from hearsall... again with the same level of service... I would highly recommend

I'd give it a 4 overall, communication was okay some could say it come across as rude on a couple of phone calls but seeing he was short staffed on the day I collected the car I'd assume it was due no other reasons than frustration. The car itself was not valeted and I noticed a slow puncture on a tyre but I'm a mechanic I fixed it no problem, the car had unexpected CarPlay fitted so that evened it out somewhat. Accommodated me coming on the day and had me out of the showroom quickly which was good. Overall not good not bad experience I'm just happy I got a good deal on the car I wanted which is all I care about.