I bought a 2016 E220d with low mileage, 36000 and with the digital dash. Never had the chance to take it for test drive, bought it there and then. £20000 + 2010 Freelander 2.2Tdi XSe with 115000 on the clock, needed constant TLC. On taking delivery the issues started, electronics and brakes (ABS). Minimum three times back under warranty, problem still there and emails now ignored. Now 8 months down the road, 36000 is now 42000. "B" service flashing, not sure how it works but I believe one year "A" 12000 miles and following year "B". No choice its got to be a Merc dealer, I want to keep the log book upto date electronically and peace of mind. This time handed the car over to the largest Dutch Mercedes-Benz dealership, I told them about the on going issues with the car. Conclusion: They found passenger side rear wheel inner tread down to the steel wire, all other tyres showing excessive degredation and battery needed changing. The wheel alignment, balancing and tracking was well out of tolerance. So "B" after 6000 miles, new battery and new tyres with alignment, balancing and tracking brought back into tolerence and she drives like a Mercedes now. PROBLEMS GONE! The requested full report that I got from the Dutch dealer was forensic, last service was October 2022 so one year exactly. This says a lot about about the UK dealer, a Dutch dealer just wiped the floor with them. I wonder if a least an apolgy?

Today 11/10/23 in the morning I had an appointment for reprogramming my Mercedes ML 4x4 key . Alex dealt sorted out the key in very professional, polite manner. I would like to say Thank you for your quality service .

The staff here are so rude and not helpful. I put my car in for a passenger airbag recall and I collected my car with a scuffed up alloy and a broke sat nav which they are blaming on me. AVOID THIS PLACE AT ALL COSTS! DO NOT WASTE YOUR TIME OR MONEY!!!

Bought a brand new a class last year and have had issues since we have had it. The after sales service is appaling don’t waste your money with them as if there’s any issues you won’t get it resolved very quick to sell you the car but don’t expect to be able to get it fixed after they have my vehicle at the moment which I’ve taken back 3 times and been told there’s morning wrong with it and I’ve been waiting for a hire car for a day now Can’t get through on the phone and no one wants to help me At the dealership Don’t not waste your money!!!!

Bought from dealer 10 months ago very disappointed with the service. Service history not up to date promised service before buying. No registration documents just got them a few months ago. Other problems wasn't going to drive down south from Scotland to get fixed. Thought I would have had some compensation.

So so bad, the people working at this branch have no idea what customer service is, aimed at people on the front desk

10 out of 10 experience and professionalism from Ben and the rest of the team. Ben was not only helpful but also extremely personable and honest. We couldn’t of asked for anymore.

I put my car into body shop for repair, Nat made the whole experience easy as was very helpful and could not do enough. Would recommend putting your car in to the body shop if you have Nat helping you.