Basically I dropped my van off with a problem and they said they were very busy and it could be three weeks before they can look at it, over three months now and I have to continually phone them to be told they have no idea when they will look at it....

I placed an order for a Jeep Renegade Motability car, paid my deposit and when it came into stock, they sold the car to someone else within 3 days. Then they couldn't get the same car as a replacement model, so had to go a model up due to availability issues caused by lockdowns. I blindly ordered the next model up (no choice) and confirmed with this dealership the fuel consumption was near or the same as the 18 plate Renegade I was returning which did ~40 mpg. The new car (21 plate) "drinks fuel" and after the first 3 month of driving it, the max it has achieved is 28.6mpg!!!!!

I placed an order for a Jeep Renegade Motability car, paid my deposit and when it came into stock, they sold the car to someone else within 3 days. Then they couldn't get the same car as a replacement model, so had to go a model up due to availability issues caused by lockdowns. I blindly ordered the next model up (no choice) and confirmed with this dealership the fuel consumption was near or the same as the 18 plate Renegade I was returning which did ~40 mpg. The new car (21 plate) "drinks fuel" and after the first 3 month of driving it, the max it has achieved is 28.6mpg!!!!!

I paid £100 deposit for a Test Drive of a Fiat 500 X on Friday 5th March, I didn't buy the car due to cost but I still haven't received my £100 back despite ringing the Dealership & also going into the Branch today 12th March. It's absolutely disgusting that they were quick enough to take my money but very reluctant to return. I will not be returning again & I don't want anybody else to suffer the same

Sent me an MOT reminder in the post for a vehicle I don't even own. They didn't pay any postage on the letter - it cost me £2 to receive it. Scumbags!!

Booked a test drive to be told the car was sold after we had travelled to the garage. Very poor communication and staff did not seem interested in selling to us. Sadly won’t return here due to the poor service.

Car broke down on motorway outside Liverpool. We'd run out of callouts from breakdown service so had to arrange ourselves. Bit tricky on the hard shoulder on a Sunday with toddler in tow so was very happy when this garage said they'd accept delivery of our car. Paid £150 to have it towed to them, parked outside as instructed, booked in local hotel. In the morning they said they wouldn't have time to deal with it and the person who'd answered the phone shouldn't have said they'd take it. Explained the situation and pleaded for them to at least have a look (problem was water pump needed replacing) but they flatly refused. In the end we had to go home on the train and spend £200 on a transporter service to get the car back to our own local garage in Scotland, which we could have done on the Sunday and saved ourselves a few bob, if only they'd said straight out that they couldn't do it! Crappy service.

Having had an oil leak issue supposedly fixed by Preston Motor Park. I took it back to garage to check oils as gauge only showed 75% full(potential 25% loss). They told me Volvo had issued a technical guide only to fill car to 75% off maximum. Checked with Volvo, In a letter from Volvo - Volvo checked with the garage but we’re unable to find such guidance sent by Volvo and Volvo UK technical dept could not find anything there end either. Someone is telling porky’s and yet it’s the customer who suffers. I’m not letting this drop.