I recently purchased an Audi RS3 from Hitchfields, and I couldn’t be more impressed with the experience. James provided exceptional service throughout the entire process. From the moment I walked in, he was knowledgeable, patient, and genuinely passionate about the car. He walked me through every detail of the RS3, ensuring I was comfortable with all the features. The entire process was smooth, transparent, and hassle-free. I highly recommend James and the team at Hitchfields for anyone looking for their next high-performance vehicle!

Superb range of cars, all indoors out of the rain and snow when we came! We were left to browse at our leisure and James was great at providing us with all the information that we needed about the cars and the warranty. We will definitely be back to buy another car from James when our daughter passes her test.

Initially dealing with James, I was provided with a detailed history file on the Porsche Cayenne enquired about and I felt reassured that the car was of excellent quality and good provenance. It’s nice to be reassured that when spending a lot of money, a dealer is able to provide a very detailed video of the car and walk through of its features, service history etc. The car was delivered to my home last week on a trailer by John who was pleasant. I cannot express enough my recommendation for Hitchfields. Fab service!

Bought an Audi A3 as part of a distanced sale and all my fears and worries were quickly put to rest! Saw the car and I was DESPERATE for it! The dealership being over 200 miles away was my only real big question mark on the car but Liam kept me up to date through the whole process and arranged the delivery of my new Audi assuring me that if it wasn’t to my liking I could simply send it back. I am happy to say the car was everything I wanted it to be and so much more!

Initially I had a good experience with purchasing the car until I drove it home and took it to a mechanic to make sure nothing was wrong with it for him to turn around and tell me the arm bushes and pins knackered on both sides and had a coolant leak and needed a new radiator. After I found out I call this place and spoke to the after sales team and was told to bring the car back and they will fix it for me since i had the car a week and it was covered under warranty. (I live 2 hours away). So I took the car down thinking it will be getting fixed but no they was just looking at it and told me nothing is wrong with my suspension and they was going to fix my coolant leak they just need to order parts and they will get in touch when they are ready for me to take it again. So I went back home and a week had passed so I called them they had no idea who I was or why my car needed fixing but they told me to take it anyway and it will be done. I took down again and they told me it was all fixed, they had my car 2 days so I went and picked it back up thinking everything was fine I started to drive and I could hear a noise again so I took it to the mechanic near me just to be told they fixed NOTHING. so I called them back because they was fobbing me off at this point and said they are really sorry and don’t know what happened and needed to speak to his mechanics for him to say we will call you back when I get to the bottom of this and I didn’t hear back for a few days like usual. So I rang them and told them I think it was James who was dealing with this issue in the first place than he was on annual leave when I called again so I had to explain my situation again to a new person who had no idea about this who told me the car will definitely be fixed this time no problem. So I took the car down again, had my car for a few days again and they called me to say it’s ready to be picked up but my front parking sensors aren’t working due to “water damage” but it will be fixed by the time I get (the parking sensors worked perfectly fine before it went down there)there so I said no problem. I go collect the car and before I get in it I ask are my parking sensors working they said yes after driving it and parking it up so I said thank you and got in my car as he had gone inside because he had finished his shift. As soon as I get in the car and start it the parking sensors are flashing saying they are broke but I couldn’t do anything because they closed. I have given up with this place at this point I was so close to giving them the car back but I thought they’d fix it and now I’m left with forking out £200+ to fix what they should of because my car was covered under warranty and they broke the sensors. Funniest thing is the guy who “fixed” my car told me he was a Porsche specialist and knows what he’s doing but yet fits the radiator without unplugging my parking sensors so the wiring is all tangled in the radiator. So they gave me a new radiator but broke my sensors after 4 trips down there and didn’t do anything about my suspension. I spoke to another person that works there too explaining what happened and he told me it’s not the first time he has seen this happen.

Agreed to buy a car at an auction against other willing buyers, took over a week to come out and then made up a reason to try to knock the price down, the tiniest of manufacturing defects on a side panel way above the doors. Seems like standard practice from this garage. Avoid

I live 250 miles away from Hitchfields so it was agreed that my car would be delivered. Having to part with £35,000 before even seeing the car is quite scary however I was put at ease by having a personalised video of the car sent in advance of the purchase which highlighted the condition of the car, which for a car that is 6 years old is in excellent condition with only a few minor blemishes. The vehicle was delivered on a trailer a few days after purchase and I was kept updated with timings on the day, there was a slight delay due to traffic but that is to be expected on such a long journey. Thank you Hitchfields for my wonderful new car!

Fabulous experience with Hitchfields, I travelled up from Cardiff after dealing with Kris on the phone in purchasing my new BMW. When I arrived, it was beautifully presented and a very smooth transaction. I drove away the same day. Would I recommend Hitchfields? Yes, 100%. I'll certainly be back to purchase more cars in the future.