It was my first ever time buying a car as I am a new driver, Ian looked after me from the start. I didn't come into the branch with my dad, partner, friend, I came in on my own and I was slightly anxious due to knowing what 'Car salesman' are like. Ian made me feel comfortable the whole way through my journey with Mercedes and actually, he felt like a very caring dad to me that had taken his daughter to get their first car. I honestly can not express my gratitude for Ian and the way he treated me. I felt safe and as though he had my best interests at heart, he never made me feel pressured or like I HAD to take a car away that day, which actually, wasn't even in my plan, I went to do a test drive. I will return back to Mercedes for every car I get and will 110% recommend these guys. One thing Ian said to me is that if he wouldn't sell the car to his wife or daughter, he wouldn't sell it to me, and that right there was enough for me to feel safe with him. He didn't at any point 'Sell', as his presence was enough. He was extremally informative, didn't pressure me and just an all round GEM!! At the end of the sale, I was passed over to Charlie, who made me feel like I was the only one in the show room, she was very compassionate, complimentary and had the patience of a saint, due to me having to do some work myself whilst I was there. I honestly couldn't fault not one thing with my experience and thank them from the bottom of my heart for how well they have treated and supported me. Thanks guys! You all deserve a BONUS!!! - Aby

Me and my family go into the showroom to have a look at some cars and decide on best options , but all we get is lazy staff not even looking our way to help and service despite sitting at their desks browsing phones.. Absolutely useless! We couldn’t find a car we wanted to look at in the showroom in Mercedes Lakeside so we went ourselves to the desk to ask if the car was available to look at. The very inexperienced staff at the desk was so lazy to help us, she just told us to “go outside the car might be in the car park”. So we went outside and didn’t find the car. We went back inside to talk to the same person at the desk to let her know that it’s not outside and if there was somewhere else where we could find the model we’re look for. She didn’t help at all and just told us to look online yourselves. What kind of customer service is this!!!, we’re coming to buy a car and you treat us like we’re not even there. I will never in my life suggest buying a Mercedes at this miserable branch to anyone I know. Hopeless!!!!

1. Poor Customer Services don't accept anything more. 2. Unprofessional attitude whilst dealing with customers. 3. They lie about getting things sorted and never keep to their word. 4. Staff are abrupt and rude. 5. Miserable staff that work there, hope it closes down soon. 6. Booked my car for MOT in October 2021, they registered my car with the wrong number plate. Therefore not MOT'd making my Insurance invalid up until I taxed my car few months later, it showed my car was not MOT'd. Paperwork all wrong. No one is every available to deal with anything. They are all so VERY busy PEOPLE. i was promised a goodwill gesture.......what goodwill......!! 6. Lack of professional staff right from the top. Put a complaint ...what complaint never gets resolved. 7. Staff claim they are over worked and no one is ever available to deal with enquires / services / issues or concerns from their clients. Disappointed and I feel sorry for clients living in Essex who have to deal with them.

Lies, Lies and more Lies, said they had ordered a part needed for my car, 8 weeks later having told me that it is still in Germany, it transpires it's in stock and sitting on a shelf with no allocation, they couldn't even transfer an internal call and when having to call again, they couldn't put me through...a bunch of disengaged employees who are not aware of the dealerships core values...joke?

We were welcomed to the Mercedes family when we bought our B class in Jan 2020. Two recalls later we have got a warning light come up. I take these seriously and checked what it means. To Mercedes Lakeside it needs a repair and they will do it in September!!! Our local garage, very dependable but sadly do not sell cars, can do it in a week but even though we still in warranty Mercedes will not pay to get the repair done earlier. We live in Essex and they recommend a visit to Dartford.

Steer clear of this Mercedes! I’ve heard lots of stories about this particular dealer, but after actually experiencing the lies they tell. They would actually put you in a car that could be very dangerous and actually not care. Every single one of them lies through their teeth! Avoid at any cost if you do not want a stressful experience!

Service was brilliant staff were friendly and reassuring would highly recommend.

I had a service plan with Lakeside and was treated very well by showroom staff. I was advised that my front brakes would need renewing in a few months so I booked it in. After getting into my car had to call the workshop out as they had forgotten reset my service reminder which was 332 days. A minor issue. Then after driving my car the was an awful banging noise coming from the front of my car. I was going away the next day so when I got back took my car in and they checked it and said they couldn't find anything but would book me in for 2 weeks time to put on a diagnostic at a cost of £176.I said I was frightened to drive it as the banging was so loud. I was told as long as my steering wheel didn't shake or brakes fail I would be ok. If this happened to call the +44 number in my drivers door. I left very worried. A friend of the family took my passengers front wheel off and said the spring holding the brake pad onto the calliper had not been put on and couldn't have fallen off as they are clipped on. I went back to Mercedes who first of all said they were to busy to look at my car but after getting angry they took my car around to the work shop and put a new spring on. I was told there would be an investigation into this and they new who did the work on my car and advised me they wouldn't charge for the new clip. Absolute joke, goodness only knows what might of happened had I kept driving my car. I have been told since a diagnostic report was for electrical and clearly that wasn't my cars problem, just a way of getting more money. It is a shame because the ladies on reception are lovely but the technicians and workshop let the company down. Have informed customer services who have got back to me to say Lakeside are telling a different story, of course they have, can't admit such a terrible error. PLEASE BE AWARE WHEN USING THIS BRANCH,THE WORKSHOP ARE VERY SHODDY.