DO NOT TRUST FORD I ordered a new custom on scrappage. After sales was rude to me and ignored 11 emails.. I complained to manager, Who clubed together, cancelled my order. Refused me the scrappage deal and 7 months later I have no van and they have my deposit. 29 messages left for them to call me.. totally ignored..
When u will go there for buying a car then they speak like honey.there sales man will tell u give us £500 pound for book car if u change ur mind then ur £500 is safe.But when u will go there next day for cancellations ur car then they will speak with u very rude and greedy and they will not give u back ur own money.i will never recommend trust ford in dagenham.
As I wished I knew before, now I have to share my horrid experience with this "FORD authorized" place, hopefully to save lots of troubles to other people. Twice I had "The pleasure" having to deal with Trust Ford Dagenham and I wish I never! Not that I wanted to, both occasions I had no choice as it was for insurance claim and replacement under the guarantee case. First time my insurance sent me there to get estimate after being hit bu other driver. All looked ok, they inspected the car, made all notes, took pictures but ....... refused to give us any report as they apparently deal directly with insurance. Retrospectively, this should be the alarm for me back then. Because having traveled soon after this visit, I didn't leave the car there for repairs nor did I make any appointments as I wasn't sure of my schedule after the trip. What a nasty surprise I had finding out that Ford Dagenham never bothered to send the quote back to my insurance as I didn't leave the car or booked it in immediately for repairs. Ended up paying the repairs from my own pocket (nothing minor - bodywork on door, rear wing and bumper) and it took my over 2 months to get the money back thanks to Ford totally screwed up with my estimate. Second time we had replacement of the DPF valve under guarantee. Ford Dagenham "was thinking" if they will approve the replacement under guarantee" for almost 1 week without touching the car. Well, they had time to go around and give us a quote for over £ 5k for other things before finally did what they been obliged to do. . Now, as we didn't leave the car with them to do all those jobs which they quoted (honestly, after shopping around, realized what a daylight robbery that quote was!!!), we ended up with replaced DPF valve, which was most likely intentionally poorly connected so other parts and what a surprise, issues appeared almost immediately and also within 1 day from picking car from them, transmission error code "suddenly" appeared and caused huge issue. As being due to travel across the Europe in 1 week time, Trust Ford Dagenham's "tender loving care" costed me further £1500, not talking about immense stress. So to everyone, if you are not millionaire (well, then you might not be driving the Ford and it doesn't apply to you) or didn't win the lottery, AVOID FORD IN DAGENHAM BY MILES!!!
Reviewer has confirmed their email address
I have had a very pleasant experience dealing with Trust Ford Dagenham. I purchased a focus form them in February after spotting it on their website and I am so happy with it. It was in great condition and a very good price. The staff were very helpful and I would buy from here again.
Reviewer has confirmed their email address
I purchased a Ford Mondeo from here back in August. I have had a couple of issues but nothing too serious. The car was clean and in good condition and the staff were helpful and friendly. I would recommend this dealership.
Reviewer has confirmed their email address
Really bad after care from this dealership, I bought a car from them In august and I have had numerous issues which the dealership have been very reluctant to help with. I would not recommend this dealership and I wouldn't use them again.
Reviewer has confirmed their email address
I bought a Ford Ka from Trust ford a few months ago. The service at the dealership was very good, the sales team were very helpful and friendly and I only had one small issue with the cigarette lighter not charging my sat nav but this was easily fixed by them. I would highly recommend this dealership.
Reviewer has confirmed their email address
This is a review that has been left for Ford Dagenham, Ripple Road, Barking. We have verfied the reviewer was a real customer but has decided not to leave any comments on their review
Reviewer has confirmed their email address
TrustFord is the world’s largest Ford dealer group, operating over 60 locations in the UK, including Northern Ireland and the Channel Islands. TrustFord forms part of Ford Retail Group and as well as managing the Ford franchise for new and commercial vehicles, we run a multi franchise operation for used cars, used commercial vehicles, aftersales and parts. As well as TrustFord dealerships, Ford Retail Group owns and operates 14 Parts Plus sites nationally and runs a national Mobile Service operation.
In 2023 we celebrated our centenary. Today – as TrustFord – our dedicated teams continue to provide great service. Customer service is central to our business, and together we work towards the same purpose: to drive the standard in customer care.
Manufacturers: Ford
Franchise Dealership
Trust Ford Dagenham
Ford House Ripple Road
Barking
IG11 9PG
0343 308 5131
https://www.trustford.co.uk/locations/1849/dagenham/
| Mon | 8:30 am–6 pm |
| Tue | 8:30 am–6 pm |
| Wed | 8:30 am–6 pm |
| Thu | 8:30 am–6 pm |
| Fri | 8:30 am–6 pm |
| Sat | 8:30 am–5 pm |
| Sun | Closed |
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