Aleem M, November 2025
"Audi Q3"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I came across Essex Prestige online. I was not specifically looking for the Audi Q3, but I saw it advertised and made a good choice going for the Audi, 5 out of 5.
+0 Found this review helpful
Aftersales from Dealership in response to Audi Q3
Hi Aleem, Thank you so much for your 5-star review! We’re delighted to hear that your Audi Q3 has been such a great choice and that finding it through us worked out so well. It’s fantastic to know you’re happy with your purchase!
Seaforth F, November 2025
"4 stars "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
4 stars
+0 Found this review helpful
Aftersales from Dealership in response to 4 stars
Thank you for your 4-star rating! We’re glad to hear that you had a positive experience with us. Your feedback is appreciated, and we hope to continue providing a great experience in the future, if there is anything you can think of that would make it a 5 star experience please let us know!
Daniel W, November 2025
"Perfect"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've only managed to do a couple of hundred miles so far it has been driving well, and the service I received at Essex Prestige was perfect.
+0 Found this review helpful
Aftersales from Dealership in response to Perfect
Hi Daniel, Thank you for your kind words! We’re delighted to hear that your new car is driving well and that you had a great experience with our team. Enjoy your journeys, and we’re always here if you need anything in the future!
George C, November 2025
"VW Amarok"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been absolutely loving my new VW Amarok. It is a lovely car, and my experience was great. It was straight to the point I was given all the information I needed, and they sorted out the parking sensors before I collected the car, so I'd give it a solid 4 stars.
+0 Found this review helpful
Aftersales from Dealership in response to VW Amarok
Hi George, Thank you for your kind words! We’re thrilled to hear that you’re loving your VW Amarok and that your experience with us was smooth and informative. It’s great to know the parking sensors were sorted to your satisfaction before collection. We really appreciate your feedback and your 4-star rating!
Terry H, November 2025
"5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My high rating is primarily due to my interaction with the team (especially San). They were quick, efficient, and explained everything that I didn't quite understand patiently. Beyond that, the car arrived on time, clean and has worked perfectly ever since.
+0 Found this review helpful
Aftersales from Dealership in response to 5
Hi Terry, Thank you so much for your kind words! We’re delighted to hear that San and the team made your experience smooth and clear, and that your car arrived on time and in great condition. It’s wonderful to know everything has been working perfectly since—enjoy your new car, and we’re always here if you need anything!
Aftersales from Dealership in response to 5
Hi Terry, Thank you so much for your kind words! We’re delighted to hear that San and the team made your experience smooth and clear. It’s great to know your car arrived on time, in excellent condition, and has been working perfectly since. We really appreciate your feedback and are always here if you need anything in the future!
Ian S, October 2025
"Positive experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was really happy with the customer service, they responded quickly to my initial enquiry and then when I went into the dealership they were very relaxed to trust me to look at the vehicle myself, it was nice not to have some breathing down my neck! It was all in all an enjoyable, positive experience.
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Aftersales from Dealership in response to Positive experience
Hi Ian, Thank you for your kind words! We’re thrilled to hear that you enjoyed your visit and felt comfortable exploring the vehicle at your own pace. Making the experience relaxed and positive is exactly what we aim for, and it’s great to know it made a difference for you. We’re always here if you need anything in the future!
Aftersales from Dealership in response to Positive experience
HI Ian, Thank you for your kind words! We’re delighted to hear that you had a relaxed and positive experience with us. Making sure our customers feel comfortable and supported is really important to us, and it’s great to know it made a difference for you. We’re always here if you need anything in the future!
Elaine H, October 2025
"Positive attitudes"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
4.5 Good communication, finance and trade in organised quickly - only improvement is make is speed up of buying process when I came in and follow up on scratches from bodywork - as that still needs to be sorted. Both the team on the phone and in person had great positive attitudes and provided great customer service during the interactions.
+0 Found this review helpful
Aftersales from Dealership in response to Positive attitudes
Hi Elaine, Thank you for your feedback! We’re glad to hear that you had a positive experience with our team and that communication, finance, and trade-in processes were handled smoothly. We appreciate your comments about speeding up the buying process and the bodywork scratches—we’ll make sure these are addressed to improve future experiences. It means a lot that you recognized our team’s positive attitude and service!
Jamie C, October 2025
"Trustworthy dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have dealt with Essex Prestige a handful of times now, the vehicles I get are always great and never have any issues. It is usually Dylan that I deal with he always provides top level customer service. He is friendly and helpful and all round a true professional. The Range Rover I purchased this time is great, very pleased with it. Will of course be using essex prestige again and again in the future.
+0 Found this review helpful
Aftersales from Dealership in response to Trustworthy dealership
Hi Jamie, Thank you so much for your fantastic feedback! We’re delighted to hear that your Range Rover is everything you hoped for and that Dylan has made each of your experiences with us so positive. He really does take pride in making sure every customer feels supported and valued, so we’ll be sure to pass your kind words on to him. We can’t wait to help you again the next time you’re looking for a new vehicle!
Jean-Claude R, October 2025
"5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5
+0 Found this review helpful
Aftersales from Dealership in response to 5
Hi Jean-Claude, Thank you so much for the 5-star rating! We’re thrilled to hear you had a great experience with us. It means a lot to the team, and we’re always here to help whenever you need anything in the future!
Jesal G, October 2025
"5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5, very streamlined service from start to finish
+0 Found this review helpful
Aftersales from Dealership in response to 5
Hi Jesal, Thank you so much for your 5-star review! We’re delighted to hear that you found our service streamlined from start to finish. Making the whole process smooth and enjoyable for our customers is exactly what we aim for, and it’s great to know we hit the mark. We’re always here if you need anything in the future!
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