71 reviews from our car dealer reviews community
Leave a review for The Roxburghe Group
Leave a review

71 reviews from our car dealer reviews community

Leave a review for The Roxburghe Group
Leave a review
"Good people"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my car and they helped me get good finance deal really happy

Reviewer has confirmed their email address

+0 Found this review helpful
"BEWARE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a fiesta st line ,paid deposit on line and travelled 200 miles. Car was advertised as 98bhp power which I wanted for my son . I was prepared to travel as wanted the safety of a dealer . On driving the car home it became apparent that the car had been modified as was extremely quick . On taking it to a qualified person the car has been heavily modified with engine mapping ,sports exhaust ,filters etc. I contacted the dealer who stated in e mail of which I have a copy “ if buying a sporty hatch lot of the time they are modified” ,they have offered to take the car back but I have already spent money on travel ,mechanics etc . I believe any reputable dealer would inform buyers of engine modifications that severely affect the car prior to purchase. I would not make the same mistake again .

+8 Found this review helpful

G davies in response to BEWARE

Having had several discussions with the dealership over the last few days it has all been resolved . Mark has been keen to ensure the car was what I expected and allowed me to take to local garage and we came between us to a good compromise. I would withdraw the ratings I gave them but unfortunately the site won’t allow that but having seen what they have done over the last few days i would give them a 4 star.

"Fantastic Car - Fantastic Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am so pleased with my VW Golf, its just great. The staff at Roxburghe could not have been more helpful. They sent me every detail about the car, I checked everywhere for the best price too and this was it! They have delivered the car to my home in Gloucestershire and when it arrived I could not have been happier. Thanks Mark & the team

Reviewer has confirmed their email address

+0 Found this review helpful
"Check the car yourself don't rely on the"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected a ford mondeo, was told it was "as good as the photos " condition..its had stone chips all round the car that couldn't be seen in pictures, scratches and body panels was out of line, no floor mats and no fuel..at over £8k and them having a week to prep I would have expected more than a back street garage service.

+2 Found this review helpful
"Great garage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a BMW 5 Series was a little worried as was the cheapest available but from start to finish they have been brilliant - Small issue was resolved quickly & Genrally really happy with the car

+0 Found this review helpful
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"A class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely brilliant customer service from this company. Love my car. Well spoken, confident and trustworthy team.

Reviewer has confirmed their email address

+1 Found this review helpful
"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Felt really comfortable with the Roxburghe Group and enjoyed the process for a change! Mark was friendly without pressure and happy with the new car.

+3 Found this review helpful
"Bad administration "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from The Roxburghe Group a couple of months ago. After the drive home the check engine light came on, I booked it to come back and get fixed before close in the week. I arrived at the show room with a few minutes to spare only to find the place locked and the lights off. When I phoned to leave a message and see if anyone was still inside they informed me the decided to close early without notifying me after I had to take time off of work to do so. My biggest issue came a few weeks later though after I had repeated calls from an unknown number when I finally picked up the phone I found out it was from the buyer of the car I part ex'd when I asked him how he got my details he said he got them from the receipts and proof of maintenance from my old car the roxburghe group should've destroyed these receipts as they had my name phone number and address on. My bank has also contacted me which suspicious activity on my account so I have strong reason to believe that this is connected to the breach of the data protection act from this company.

+10 Found this review helpful
"Couldn’t recommend more "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Roxburghe Group were a Breath of fresh Air. We visited 6 different garages for my new car and they all seemed full of pressure and added extras and ridiculous part ex prices. Mark gave us a really fair price for my old one and good finance just felt everything was chilled and transparent with brilliant cars.

Reviewer has confirmed their email address

+3 Found this review helpful
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"Poor Service"
2.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Jaguar Estate from The Roxburghe Group in Minworth a couple of months ago, at the point of sale I enquired that, if I was to purchase the vehicle if I could have a piece of trim that had broken off from the boot cover replaced and two seat position selection buttons were missing from the passenger seat, the answer was no problem they will be replaced and I purchased the vehicle. On collecting the vehicle I was told that the button had be ordered and the boot cover had been repaired because the part was not available. The repaired boot cover broke the first time I used it, it had been very messily super glued leaving all of the surrounding area white, this part is under some pressure so super glue was never going to do the job, after two weeks I called to find out where the buttons are, still waiting for Jaguar to supply I was told! after six weeks I am told they are not available!!!! Very Poor Service, Buyers Beware

Reviewer has confirmed their email address

+5 Found this review helpful
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Dealership Information

The Roxburghe Group is an Independent dealership that is based in Sutton Coldfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
71 reviews4 out of 5 stars — Rated Very Good
Excellent
52
Very Good
0
Average
1
Poor
7
Terrible
10

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  • Contact Information

    Address

    The Roxburghe Group
    Maybrook Business Park 5 Maybrook Road
    Sutton Coldfield
    B76 1AL

    Get in touch

    0121 313 1555
    https://www.theroxburghegroup.com/

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    Dealership Statistics

    59%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About The Roxburghe Group

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