ponko from Ponko in response to Audi A3 Quattro

Thanks for your feedback. We’re really sorry to hear about your previous experience with your A3, but it’s great to hear you came back to us and found another one that suited you just as well. We’re pleased everything felt straightforward on your return visit, and it’s good to know Jack was able to quickly handle the extra paperwork changes for you. We’ll make sure your comments are passed on to him. We really appreciate your continued trust in Ponko and hope you’re enjoying the new A3 Quattro.

ponko from Ponko in response to Audi A3 Quattro

Thanks for your feedback. We’re really sorry to hear about your previous A3, but we’re glad you chose to come back to us and found another one that suited you. It’s great to hear the process was straightforward and that Jack was able to quickly sort the extra paperwork requests for you—that will mean a lot to him. We really appreciate your continued trust in us and are pleased to hear you’d consider coming back again in the future.

ponko from Ponko in response to Four stars

Thanks for your feedback, and we’re glad to hear you were otherwise happy with your experience. We’re sorry to hear the engine light came on so soon after purchase and that a sensor needed replacing. That’s not the experience we’d want for you, even though we’re pleased it was resolved. We appreciate you still rating us positively and hope everything has been running smoothly since the repair.

ponko from Ponko in response to Four stars

Thanks for your feedback, we really appreciate it. We’re sorry to hear the engine light came on so soon after purchase and that a sensor needed replacing—that’s certainly not ideal. We’re glad it was resolved, but we completely understand how that would impact your rating. Thanks again for your honesty, and we hope everything has been running smoothly since.

ponko from Ponko in response to Very kind and nobody was pushy

Thanks for your feedback. We’re really pleased to hear you found the team kind and not pushy, and that Phil looked after you well throughout the process. We appreciate your recommendation and hope you enjoy your new car.

ponko from Ponko in response to Very kind and nobody was pushy

Thanks for your feedback. We’re really pleased to hear you found the team kind and that there was no pressure during the process—that’s exactly the experience we aim to provide. It’s great to hear Phil looked after you so well, and we really appreciate your recommendation.

ponko from Ponko in response to All round pretty good!

Thanks for your feedback. We’re really pleased to hear you came back to us after a positive previous experience and that this time was just as good. It’s great to know the team were attentive, responsive, and made you feel welcome again—right down to remembering you and offering a drink. That kind of consistency is exactly what we aim for. We really appreciate the 5-star rating and your recommendation.

ponko from Ponko in response to All round pretty good!

Thanks for your feedback. We’re really pleased you chose to come back to us and that your experience was just as positive the second time around. It’s great to hear the team were attentive, responsive, and made you feel welcome—especially remembering you and looking after you during your visit. We really appreciate the 5-star rating and your continued support.

ponko from Ponko in response to Easy to Deal

Thanks for your feedback. We’re really pleased to hear the car’s spec stood out to you and that Adam made the process easy, especially during the test drive and walkthrough of the features. We’re sorry to hear you haven’t received your vehicle log book yet—please do get in touch with us so we can chase that up for you promptly. We appreciate you choosing us and hope you’re enjoying the car.

ponko from Ponko in response to Easy to Deal

Thanks for your feedback. We’re really pleased to hear the car’s spec stood out to you and that Adam made the process easy, including walking you through the features during the test drive. We’re sorry to hear you haven’t received your vehicle log book yet—please do get in touch with us so we can chase that up for you as quickly as possible. We appreciate you choosing us and hope you’re enjoying your new car.

ponko from Ponko in response to Five stars

Thank you for your for 5-star review!

ponko from Ponko in response to 100% recommend

Thanks for your feedback. We’re really pleased to hear your Mercedes A-Class has been a great upgrade from your previous car and that the whole process felt simple and straightforward. It’s great to hear Adam made things easy for you on the day, especially compared to other dealerships you’d visited. We really appreciate your recommendation and hope you continue to enjoy your new A-Class.

ponko from Ponko in response to Happy with the Golf

Thanks for your feedback. We’re really pleased to hear you’re happy with your Golf and that you had a good experience at the dealership. We appreciate you choosing us and hope you enjoy your car.

ponko from Ponko in response to Good customer service

Thanks for your feedback. We’re really pleased to hear your BMW 4 Series has been running well and that you were happy with the customer service. We appreciate you choosing us and hope you continue to enjoy your car.

ponko from Ponko in response to Cars not too bad

Thanks for your feedback. We’re glad to hear you found plenty of options when choosing your car and that the Ford has been running well so far. We appreciate the 5-star rating and your comments on the customer service, and we hope you continue to enjoy your vehicle.