I purchased an MG S6 through Arnold Clark Shiremoor and unfortunately this was one of the most frustrating vehicle purchases I have experienced. I was originally advised that delivery would take around two weeks. Instead, the process took over seven weeks and involved multiple delays, poor communication, and repeated failures to provide accurate updates. During the process I was informed that the wrong vehicle had been ordered and was given the option of accepting a different vehicle at a higher monthly cost or waiting for another vehicle to be sourced. Further delays followed, including being advised that a replacement vehicle had been located, only to later be told that the delivery had failed and would be delayed again. Communication throughout the purchase was poor. Several requests for updates went unanswered and I regularly had to chase the dealership for information. After eventually collecting the vehicle, I discovered that the annual mileage allowance on the replacement PCP agreement differed from the original agreement. I raised a formal complaint with Arnold Clark, but the complaint was rejected. I subsequently referred the matter to Santander Consumer Finance, who conducted their own investigation, upheld my complaint, corrected the mileage allowance to match the original agreement and awarded compensation. What is particularly disappointing is that it took intervention from the finance provider to resolve an issue that Arnold Clark had previously rejected. Unfortunately, the issues did not end after delivery. Since collecting the vehicle, the car has had to return to the dealership on multiple occasions for faults requiring repair under warranty, adding further inconvenience after an already difficult purchasing experience. Whilst I appreciate the apologies received, the combination of delivery delays, ordering errors, poor communication, complaint handling issues, and post-delivery faults means I cannot recommend Arnold Clark Shiremoor based on my experience.

Bought 3 year old car with cash taking extended warranty and service plan for peace of mind only to be sold a car with 3 faults in the first month, then bubbling paintwork, turns out full drivers side has been repainted to poor quality refusing my rejection i had to escalate my case multiple times over weeks and still not resolved, disgraceful service everytime you make contact

I absolutely do not believe in complaining as I feel life is hard enough and work can be pretty rubbish at times. However, I decided to buy a new electric car from Arnold Clark Shiremoor. No issues with the sale and John was a really canny lad. I wish the same could be said for the after sales. After 9 weeks, my car stopped charging. Called the garage to be told that there was nothing they could do and I would have to call back Monday. I work in another city, there’s alway the possibility I have go to work at any hour of the day and I also leave at 630 for work on a morning. Receptionist was not interested in helping and repeated nothing they could do and to ring back at 8 Monday morning. After asking if I could speak to a manger, they came back and told me just to ring BYD and number was on the internet. Fast forward 4 weeks and my car remains in the workshop. Not a major issue but an inconvenience. Would I complain about this? Absolutely not. These things happen and it’s not that deep. Today, I received a text message to say that the insurance on the courtesy was expiring on Monday and for me to contact the garage, which I did. Again, I was met with the most unhelpful, disappointing, response - the service centre is closed, it is nothing to do with us and you will have to ring back on Monday. Again, I advised that I need to be at work for 7am On Monday in a different city. Again the response was that there was nothing that can be done. I asked to speak to a manager and was told that they were busy with customers and there was nothing that they could do. Feeling extremely concerned and frustrated, I went to the garage and to be fair, David the sales manager did sort the situation. I have had 2 interactions now with the reception and both have been extremely negative. I will not be using Arnold Clark again.

With the car of course, Ryan is our star of the show. From the beginning of the car research to the hand over, his professionalism, knowledge and being an all round nice guy made our time at ACs a pleasure. Ryan took care to explain and answer all my questions - of which there were many - introduce me to his managers and went above and beyond to secure us a great car. It's red by the way, on my drive; and i am looking at it with a huge smile on my face. Thanks again Ryan - will speak soon.

The Arnold Clark appointment centre are unable to take down simple instructions.... And likewise the Shiremoor Arnold Clark branch staff, are unable to follow them, working to their own financial agenda.... The briefing was simple.... 1/ loud screeching noise from drivers side brake upon slowly coming to a complete halt..... 2/ huge water ingress under bonnet, on the left hand side/ drivers side, on the wheel arch where the small carpet area is at.... Constantly wet, may be attributable to squeeking brake...! That was the brief...! So having driven from Gretna to shiremoor to finally have this vehicle sorted for once, it was took on a test drive at speed no doubt, apparantly on the highway the notes said, but no fault/noise was apparant!!!! Regards the water ingress, the cabin was checked, all carpets appeared dry, and was advised to book into the nearest ford bodyshop!! There was never any mention of footwell carpets, even off the appointment call handler.... The brake pads were changed as it was thought they were low.....! The bonnet was never raised!!!!!!! Totally out of pocket.... This is a Ford tourneo custom, £50k vehicle...! WILL NEVER GO BACK TO ARNOLD CLARK EVER AGAIN.....

Excellent, friendly service

I bought my car three and a half months ago and I've had anything but a smooth enjoyable experience. I was not allowed to test drive the car which led me to believe Arnold Clark had a 14 day return policy. On the 8th day I went back to the branch and was taken into the office with the boss and the dealer who sold me the car. I felt completely intimidated, they wouldn't listen to me and said everything I was saying was wrong. When I said I wasn't able to test drive the car the dealer said that was because he was worried I would crash the car. If this is true Arnold Clark needs to look into the insurance they have. On buying the car the dealer was flirty and said myself and my male friend were a couple. I corrected him and said my friend was happily married. The dealer then said "oh well, my c*** is this big" and he used his hands to show how big it was. They could see I was visibly shaken by the way I had been treated. The boss went off and left me with the dealer who had originally sold me the car. He said come and sit at the desk and we'll see what we can do. I had bought the car for 13,000. Right days later the dealer said he'd give me 10,000. I said I'd have to think about it. The following day I wanted to speak to the head of Arnold Clark but you can only speak to the complaints department who weren't helpful as they wanted the boss from where I bought the car from to sort it out ( I had already spoken to him and gottan no where saying there was no returns policy, no garrentee, no warranty). Just under three and a half months later passes and the car wouldn't start. It's at the garage now. The bill for repair is over £4000. Please don't buy from Arnold Clark if you want any warranty.

On returning to dealership with query on gearbox performance was told they road tested and it was OK.Told to drive to Birtley dealership who didn't want yo know as they fid not repair the gearbox.All I wanted was someone to road test with me to show my concerns but not interested. Now traded car in after just one year but would never ho back to arnold clark shiremoor. Sales team great.service team terrible service fir what I was asking

I have bought many new cars over the years and my experience with Arnold Clark surpassed all others.My consultant Ryan Hadaway was first class he explained all about the vehicle and answered all of my many questions in great detail I couldn’t have asked for anyone better,Overall It was a very good experience. I would definitely recommend