I was interested in purchasing a van and, as part of my due diligence, I reasonably requested to see the service history documents for the vehicle, as well as the documentation relating to the freezer unit. These are standard and necessary requests for any prospective buyer, particularly for a commercial vehicle. In response, Neil behaved in an unprofessional and disrespectful manner and referred to me as a “time waster.” This accusation is entirely unjustified. To demonstrate my genuine interest, I arranged for a qualified mechanic to inspect the van today at my own expense. This clearly shows that I am a serious buyer and not wasting anyone’s time. Being insulted for requesting basic documentation has left me extremely disappointed with the level of customer service provided. I believe this conduct reflects poorly on your company and falls well below acceptable professional standards. I would appreciate this matter being reviewed and a response explaining how this situation will be addressed. At the very least, I expect respectful communication and transparency when dealing with potential customers.

Phoned J & S Commercial Van Sales up well in advance to come to view and buy a specific vehicle. Took a day off work and drove for three hours from Wales only to find that they had sold the van no more than half an hour before I had arranged to arrive, to somebody who had just showed up at the gate. They didn't even bother to call me to let me know before I arrived, and was not even given an apology. "Just sold it mate, surprised you didnt see it on your way past".

Drove all the way over from East Yorkshire to look at a van. was a pile of junk and nobody came to greet me and offer me any help whatsoever. drove off completely dissatisfied went somewhere else who were better mannered

Lots in stock to look at got my custom transit swb 20 03 2017 well good deal. Thank you J & S Commercial Van Sales.