I received excellent customer care from Roy and his manager when I recently bought a car from them. Roy was very professional and courteous in his approach. His expert knowledge and advice was contributory to me choosing the right car to suit my needs. My sister recommended them to me and I will certainly recommend Vision Motors to others.
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Aftersales from Vision Motors Direct Ltd in response to Excellent customer service
Thank you for your positive review, I will pass your comments on to the team.
Fantastic from Greg! This is actually the second time that I got a car from here, so I knew what to expect from Greg and the team. They are very trustworthy in what they say, I could not be happier with the customer service. The car was actually for my daughter but she loves it, so 5 ⭐ for me.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to 2nd time buyer 😊
Thank you for your comments and 5 star review, very much appreciated.
Omar has been nothing short of excellent the whole way through the car buying experience. A really brilliant dealership that I can recommend.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to A brilliant dealership
Thank you for your positive review, I will pass your comments on to the team.
I have had a fabulous experience with Vision motors. The salesmen there are so friendly and helpful, it really does put you at ease. My new Audi is great and im out and about in it all the time. Thank you for all the help 😍
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Friendly Salesman
Thank you for your fabulous review and for sharing your experience with us! We are delighted to hear that you had a great experience with Vision motors and that the salesmen there were so friendly and helpful. They are always ready to assist you with your car needs and preferences. We are also glad to hear that your new Audi is great and that you are out and about in it all the time. It is a wonderful car with superb features and performance. We appreciate your feedback and your business, and we hope to see you again soon. Have a wonderful day! 😊
Over the past few months since I purchased my car (didn't receive it until November), I've had nothing but positive experiences with this dealership. I had to bring the car in for some work, and they went above and beyond by providing a courtesy car that was spacious enough for my family, demonstrating their helpful and friendly approach. The individual assisting me was absolutely brilliant, and his welcoming demeanor made the entire process a breeze. Given my past unfortunate experience with another dealership in September, where the car became unreliable within four weeks, I was initially skeptical. However, the service here surpassed my expectations, and in hindsight, I should have chosen this dealership from the start. There was no pressure, just genuine support, which made me feel comfortable throughout the entire process. I appreciated the dealership's proactive communication, as they kept me informed at every step without making me feel like a burden. When I picked up my car, the individual took the time to complete my logbook right then and there, leaving me truly impressed. In a world where past bad experiences can linger, this dealership's exceptional treatment felt like a dream. I didn't even need to call ahead; I just turned up, and they handled everything seamlessly. Overall, I give them a 5/5 for their outstanding service, making my experience hassle free and enjoyable. Highly recommended for anyone looking for a dealership that values its customers.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Put my mind at ease.
Thank you for your positive review, I will pass your comments on to the team.
Everything is perfect with the car. I purchased it back in August, so It has had a good run around and I have done plenty of long trips in the car. August seems like a long time ago now, but it was James who looked after me and my wife, from what I can remember it was 5* service from him. He helped to answer any of my questions, let us test drive the car and pushed all the paperwork through quickly. When I went to collect the car, it was beautifully presented and to a very high standard and the wife is happy so I can't fault the team.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Faultless
We are delighted to hear that you are enjoying your car and that you had a great experience with James and the rest of our team. Thank you for your wonderful review and your 5-star rating. We appreciate your loyalty and your trust in us. We are always here to help you with anything you need. Please don’t hesitate to reach out to us if you have any questions or concerns. Thank you for choosing Vision Motors! 😊
Everything is good with the Renault. I was happy with the customer service too! Kind people. Thank you. I would use again and pass on recommendations.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Thank you for your great service.
Thank you for your positive review, I will pass your comments on to the team.
My new Astra from Vision Motors is exactly what I wanted - a reliable car to get me from A -B. I have had no issues with the car and it runs well. The customer service I received whilst in the dealership was spot on, I couldn't have asked for anymore.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Spot on
Hello Robert, Thank you for your positive review! We are glad to hear that you are happy with your new Astra from Vision Motors. The Vauxhall Astra is a reliable and efficient hatchback that offers a comfortable and safe driving experience. We appreciate your feedback on our customer service, as we always strive to provide the best service possible. We hope you enjoy your new car and we look forward to seeing you again soon. 😊
I've not had much time to drive my Vauxhall Insignia since I purchased it in October, as I prefer to ride motor bikes but with the weather getting worse, I'm sure I’ll find myself putting some miles on the car. I'm an easy customer, so I knew what I wanted before going into the showroom but James pushed all the paperwork through very quickly and the car was ready two days later, which was a day earlier than I was ready to collect so it was nice that I didn't have to wait around.
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Really fast service 👍
Thank you for your review and your 4-star rating. We are happy to hear that you are satisfied with your Vauxhall Insignia and that James was able to assist you with the paperwork and the delivery. We appreciate your business and your feedback. We are always looking for ways to improve our service and we would love to know what would make you give us a 5-star rating. Please feel free to contact us anytime if you have any suggestions or concerns. Thank you for choosing Vision Motors! 😊
The customer service you receive at Vision is amazing, I cannot find a fault with Roy, he was friendly and informative, a real King of the trade!
Reviewer has confirmed their email address
Aftersales from Vision Motors Direct Ltd in response to Customer Service Kings!
Thank you for your kind words and your five-star rating. We are delighted to know that you enjoyed our customer service and that Roy made you feel welcome and informed. He is indeed a King of the trade and we are lucky to have him on our team. We appreciate your loyalty and your support. We hope to see you again soon at Vision Motors.
Contactless delivery available on all cars. Delivery charge applies.
Here at Vision Motors Direct Ltd, we pride ourselves on our extensive range of used cars in the St Helens and the Leeds area.
A used car supermarket with over 400 Cars in group stock, our dedicated team are here to provide the highest level of expertise and advice when finding the right car for you. Always on hand for any questions you might have.
All our cars are HPI checked. Cashback available on Part Exchanges.
We offer an extensive range of Warranties with all of our vehicles from 3 months to 3 years.
Finance available to all. Most cases accepted even if you have been refused elsewhere. Low credit score, armed forces, bankrupt, iva, European license, late payments, defaults or arrears we can help.
We welcome a test drive on any vehicle. Welcome any vehicle inspection. Make sure every vehicle is in good condition. Provide V5's and service history where available.
We undertake to provide the highest standard of service, whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 429 | |
| Very Good | 72 | |
| Average | 5 | |
| Poor | 12 | |
| Terrible | 12 |
Vision Motors Direct Ltd
North Florida Road
Saint Helens
WA11 9TB
| Mon | 09.00 - 19.00 |
| Tue | 09.00 - 19.00 |
| Wed | 09.00 - 19.00 |
| Thu | 09.00 - 19.00 |
| Fri | 09.00 - 19.00 |
| Sat | 09.30 - 17.30 |
| Sun | 10.00 - 16.30 |
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