Rude service department. Brought my car in for a service and 36 hours later they tell me they still haven’t looked at it. Go to pick up the keys and nobody knows who’s got them. After being given the run around, I end up at the service department who claim they’ve not got them. At this point I’m getting irritated and after a worker speaks to another worker it turns out they do have them. After about 10 minutes another worker turns up with the keys, I ask for them to be handed over. She refuses to do this claiming a diagnostic test has been run and that this isn’t covered by the warranty. I advise that’s not my understanding and has not been agreed to in any communications. I ask again for the keys to be handed over which she refuses to do unless I pay. I ask to see the manager and instead of getting the manager they bring out a sales assistant. The manager does finally turn up but we’re getting nowhere. I have to pay them for no reason to hand my keys back. I will be lodging a formal complaint to Johnson’s Cars.

Dissapointed with service. Diagnostics quoted as £70, phoned later to charge extra £300 to diagnose the problem. The once fuel injector 'replaced' got halfway home only to find massive fuel leak overheating under the bonnet. RAC stated was an amateur job, and lucky wasnt a petrol car or would've caused a fire. Unsafe mechanics, avoid.

very efficient service very pleased with the car nothing was to much trouble

Got a golf 20 plate picked it up heard noises took it back 2 days later and the technician stated all pads and disc need to be replaced!!. Must have been unsafe so I don't believe in their claim of checking cars before handover. After taking it home I noticed a crack on panoramic roof and took car back only to be told it could be my fault so they gonna check if it will be done under warranty. Apparently its common for plastic to crack due to poor manufacturer bonding. I did tell them but may go and ask to exchange car under no quibble 30 day exchange policy Cars need to have proper quality checks before handover with video recording as evidence. You cant start blaming customers especially if your changing breaks on a 20 plate car which should have been done beforehand. . Apparently they gonna get master technician to investigate but it seem like they trying to delay issue in order to drag the 30 day exchange no quibble after that i am stuck with the car

8 minutes ago A very disappointing experience. First of all, I was forwarded to the ‘Fleet Services’ department here as VW HQ was unable to match their own advertised online quote... should have seen the writing on the wall... The ‘Fleet Services’ department acknowledged this problem and managed to beat the original quote. Delighted, of course, I decided to sign up and order the vehicle. However, once the contracts were signed, they then decided they no longer intended to honour the agreed deal and managed to requote adding a whopping 40% increase to our monthly payment. So now more expensive than even the original online quote. All this without a care in the world. Overall, an incredibly unprofessional experience which means I would think twice before ordering here... or ordering a VW at all. Anyway, you’ve all been warned :)

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN,NIGEL AND JOSH JUST DO NOT GIVE A DAMN ABOUT YOU OR YOUR CAR,I HAD THE DIS-PLEASURE OFF HAVING TO TAKE MY CAR THERE FOR A RECALL BUT IS WAS OVER 50 MILES AWAY AND THEY WOULD NOT HELP IN ANYWAY SHAPE OR FORM,ITS A VW GOLF GTE WHICH HAS A RECALL FOR THE BATTERY CASING FOR WHICH NOBODY BOTHERED TO TELL ME FROM OUR LOCAL VW GARAGE,IT IS DANGEROUS AND NOT SAFE TO DRIVE AND TOLD THEM THAT BUT THEY JUST SAID WE WILL TRY AND PICK IT UP IN 3 WEEKS OR BRING IT IN MONDAY AND WE WILL DO IT STRAIGHT AWAY,NO CUSTOMER CARE WHATS SO EVER AND THE £20.000 CAR CAME BACK DIRTY,I ADVISE EVERYBODY TO AVOID THIS GARAGE LIKE THE PLAGUE,TERRIBLE PEOPLE TO DEAL WITH.

Happy, happy, happy! Thank you so much to Clive and Matt in the sales team for sorting me out with my beautiful new Golf. Bought a Polo last time but it was time for a change and I wasn’t disappointed. All experiences I have had with the Johnson’s Solihull branch have been positive: they’ve advised me well; I’ve felt looked after; and I’ve never felt mislead as the staff are very honest and straight-talking! Thank you again. 🚗💨

Did what they said

Do yourself a favour stay away from Johnson’s Solihull. There customer service is appalling. They are not very good at communicating. They try to charge you for issues that are covered by warranty. Seriously wish I hadn’t bought a vw. After sales care is awful.

The staff at Johnsons Volkwagen in Solihull were very unprofessional. Loud laughter and joking instead of looking after customers. Not impressed. Brings the tone down of a very Classy showroom.