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36 reviews from our car dealer reviews community
Leave a review for Steven Eagell Toyota Ashford
Leave a review

36 reviews from our car dealer reviews community

Leave a review for Steven Eagell Toyota Ashford
Leave a review
"New Toyota C-HR "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

We have purchased three Toyota’s from Ashford Motor line dealership. Michael was so very helpful, Friendly and could not do enough for us. We have had two Yaris’s and have now just got the Toyota CHR. Everything was explained very clearly and he made it a very easy experience . Brilliant service . Thank-you

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"Excellent service buying Toyota Corolla"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I live in Wales but the precise car I wanted was at Toyota Ashford (a demonstrator). I was a bit unsure about buying the car unseen at distance. I need not have worried. Zsolt was excellent - informative, reliable and not pushy. The video he made of the car was great. The car was delivered to London when I was visiting a relative there and it was clean and just as described.

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"Great service on buying a Toyota CHR "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Stuart was very helpful and pleasant on picking a new Toyota CHR, being a ford fiesta driver for many years,I will never look back. Stuart is very professional and offers a friendly service and very knowledgeable Purchasing a car from Stuart was an enjoyable experience. Extremely happy with the purchase of our new car. Would be happy to purchase from Stuart again and would highly recommend to anybody for a quality and personal service.

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"Friendly, personal service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

This is the third car l have purchased from motorline Toyota Ashford and the service is as good as ever. Nothing is too much trouble, Stuart Hopkinson was extremely helpful in a professional, but friendly and caring manner, answering all my questions and completely putting me at ease . Thankyou to all the team and l would definitely recomend Toyota Ashford to everyone.

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"Never again."
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Wish I had never set foot on premise. Asked on phone for test drive, arrived and salesman went into " rabbit mode", never happened! Showed me second hand cars with no price or mileage details,which means nothing! Purchased new Aygo, left without any paperwork relating to model purchased. Contacted salesman twice as he wasn't sure, for insurance purposes.Would not have purchased as under powered for pulling out on to fast road where I work. Did complain to salesman afterwards about several issues,which he smithereens took on board.Came close to cancelling buying but time was tight because of covid pending lockdown. Never received after sales follow up of experience rating,wonder why? Then rust issues under bonnet on a three month old car. Doing me a favour to sort it! Only because I wanted complaint escalated. Not impressed with sales at all. Last time I buy from this place.

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"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

staff were brilliant throughout the whole process from arranging to view a car to test driving and sorting paperwork after purchasing. Ian Germany went above and beyond to insure that we had a great experience and nothing was to much trouble, he kept in constant contact with us throughout and updated us on m.o.t and service progress. Overall a great car buying experience and we woukd definitely go to them again when looking for cars in the future

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"Excellent experience"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Our experience of this garage was outstanding. Stuart was very professional and very approachable, answering all our questions. Will definitely be returning again.

+0 Found this review helpful
"disappointment is an understatement"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Purchased a used 66 plate toyota auris tss vvt-1last Saturday at MOTORLINE TOYOTA ASHFORD and disappointment is an understatement. The salesman*s skills who looked after us is very awful. We were also told upon purchase that any problems, we are free to go to any other toyota dealership as the car is under warranty. This we have to make sure as we live 36 miles away from Ashford. On the second day after the car purchased, we found 2 wires sticking out at the back windshield of the car. In short, we went to Toyota dealership nearer to us. But we were told that because it is an unattached wire, it is not covered by the warranty and that we should contact the MOTORLINE TOYOTA ASHFORD where we got the car from. Rang the Motorline then and have spoken to the salesman who straight away told us that he can not do anything about it as he is only a salesman. It was so disappointing to hear such response. Not even a tiny bit consideration from him knowing that we had an issue with the car and we felt like, because he already have done his part selling it, he has nothing to do with it anymore. 5th day after acquiring the said vehicle, suddenly we noticed a rumbling/clanking while driving. Although hubby already checked the engine prior to purchase, he still again lifted the hood to double check as to where is the noise coming from. With nothing to see at the top, he went down on the ground and have a look underneath, there he could see a very huge piece of round wood inside! We are so very disappointed and angry. Where is the etiquette of this people and sell a car like this? So disgusting and very dishonest. I would strongly not recommend Motorline Toyota Ashford to anybody. We felt conned and the worst experience we ever had. what we felt was indescribable.

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"Extremely professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Despite the coronavirus situation, the sales team at Motorline Toyota Ashford has done a great job in making sure I could collect my new C-HR as soon as possible. Throughout the purchase process, Zsolt has been excellent in providing highly professional advice in a friendly manner.

Reviewer has confirmed their email address

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"Brilliant as always"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Have just got brought our 7th car from Motorline Toyota Ashford and yet again had a brilliant service from them. Stuart H as always a great salesman knowing what we want sorting out service plans etc. Nothing is to much trouble. Every service that we have had done here again has been great. Can not fault this place or staff.

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Dealership Information

Steven Eagell Toyota Ashford is an Franchise dealership that is based in Ashford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews5 out of 5 stars — Rated Excellent
Excellent
33
Very Good
1
Average
1
Poor
1
Terrible
0

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  • Contact Information

    Address

    Steven Eagell Toyota Ashford
    The Crescent Orbital Park Orbital Park Roundabout
    Ashford
    TN24 0SN

    Get in touch

    01233 364847
    https://www.toyota.co.uk/dealers/steveneagellashford

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    Dealership Statistics

    94%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Steven Eagell Toyota Ashford

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