This is the second time I have had to use my warranty, the claims process is easy to follow, each time I have gone directly through them. It all went quite smoothly. I would say that both times I have had a pay a bit towards as the labour charge is only covered upto £40 per hour and it is very unlikely to find a garage who does that now days. Work has always been completed swiftly so I would rate a 4/5.

There was no additional cost to us when we got the window regulator fitted on the Range Rover, and we were happy with the repairs and the process. 5 stars

My Jaguar Pace has been running well since the repairs, and the claims process was straightforward. 4 stars

Great customer service from your agent, and allowing me to choose my own garage for the repair.

I found the claims process easy to follow and when I had an issue with my Link rod they sorted it and I didn't have to pay anything towards it. Everything has been fine with that since, so the work was done well. I was happy that I had taken out a year warranty, as this issue arose right towards the end of my cover. I did have an issue come up in the summer which I thought was covered but wasn't. I feel that what is covered and what isn't should be made clear at the beginning of taking out the cover. There is some room for improvements in certain areas which is why I would rate a 3/5.

The repairs have been carried out, and the car seems to be okay so far. The claim was fairly straightforward. One piece of feedback that I would give is that the amount per hour they allow is lower than most garages will charge these days, as we all know costs have gone up across the board. So this is something that they should look into changing. So I'd give TMO 4 stars.

5

5, the roll bar struts were very noisy and found to be loose. After the warranty work was completed the car was very quiet and drives extremely well

5 stars

It was ideal, to be honest. I didn't have to pay a penny, the garage did the claim, and then TMO rang me to confirm the work. I'd recommend TMO to others.