Where do I start, Took a trip to Charles hurst Toyota today to look at a Rav 4. You shouldn't pre inform a dealership as you should always test drive from cold so you get a true representation of the vehicle. Firstly I should say that I turned up at the old location which was getting refurbished and tarmac laid and they were operating out of the van sales location round the corner. I was however glad I did as I saw a Landcruiser sitting in the middle of this mess with the engine split, exposing internals to dust and dirt while tarmacking was going on. Nice little pic for the collection and a bad sign if this is the level of care they take with customers cars. Anyway, back to the story of woe. Wife asked for a test drive and the sales assistant made a big deal of how they were so busy with customers and the car had only just returned as other parties were looking at it. I had noticed the tyres were cracked, the brake rotors were rusted and there were cobwebs on the wing mirrors which to me didn't quite fit with what she was saying but hey ho lets see what the car can do. She gets in to pull it out of the tight corridor of other parked cars and click, click. Yes, not enough power in the battery to start - looks like someone was telling porkies about prior interested parties on their test drive. So next we have another sales rep quickly scurrying up with the jump starter to get it started. By this point my wife, my child and myself had wasted around 20 minutes on this clown show to finalise. The female sales rep then commented how this was common for hybrids to do this??? I told my wife to do the test ride and I was going to mind the child as I didn't have a booster seat handy but the sales rep said she did not accompany on test rides. The wife expressed concern of what would happen if the stop-start killed the engine during the test ride and the car would not restart. The sales rep brushed this concern off as stupidity with an eye roll and said the car was going and wouldn't be an issue which I didn't quite understand the nonchalant attitude as I thought it was a valid concern. In the end I did the testride by which time I was in rush-hour traffic so only got around the industrial estate. Upon returning to the dealership I was forced to waste more time to get someone to talk to. I ended up getting a young man who did seem surprisingly helpful although the dishonesty continued when I asked how long they had the car to which he replied a month although the service history showed it had been on the lot around 2-months so it clearly wasn't as in demand as had been made out. I offered £27K for the car that was 3.5years old and was £34K new. A fair offer especially considering what I saw but Charles Hurst clearly like profiteering as they seem to think the car should only lose a thousand per year despite talking about "ethical pricing". Never seen a place like it. Will be walking into Mazda who are quite happy to sell me a new jeep cheaper than what Charles Hurst are looking for a rusted second hand one. Do yourself a favour and shop around.

I have been dealing with Charles Hurst Belfast few a few years now. I would highly recommend them. Zara Dunlop thank you for your time and patience, nothing was to much effort.

where do I even begin??? I'd give them 0 stars if I could.....I've never experienced service like it, nor will I ever again! The biggest problem was "miscommunication" or as most of us would call it LIES! Ordered a new electric Kona told 12weeks worst cast scenario 24weeks due to backlog of deliveries. The date kept moving further and further away, I was constantly having to chase for updates. I was finally told my car was fully built in Sept and would be on the boat 1st Nov, phoned a few days after to be told my car hadn't even be manufactured and wouldn't be until mid Dec. Complained to both the dealership manager and to Charles Hurst overall customer service director to be fobbed off, told there's nothing they could do and that they don't have courtesy cars, despite a friend who'd been in a courtesy car from them for 3 weeks at the time. Tried to find an alternative with the director with a different brand, she got the hopes up for a resolution, but it turned out she couldn't even relay simple correct information to the other brand manager who wasn't able to assist due to this. She then never returned any calls or messages obviously knowing she'd made a stupid error with it all. Went to an entirely different dealership my new electric vehicle was handed over within 2.5 weeks after a test drive, they even offered to deliver to my door almost 70miles away from their dealership. Order cancelled with Charles Hurst Hyundai but it took 2 calls, 2 messages and an email to finally get them to cancel the order. Reading a lot of the reviews across the various Charles Hurst pages this diabolical standard of customer service seems to be the norm.....it's a NO from me thanks.

I recieved new car from cheryl yesterday. She was very professional and friendly. All information i got was explained which was great because i have trouble reading due to my sight loss. Someone should buy her a new pen thoigh lol. Great job

I left a public google review 2 months ago on GOOGLE maps and also Trustpilot which they read and as public they responded to my complaint by saying investigating and would come back to me direct but based on the experience I've had already from Charles hurst Land rover and from Land rover themselves, I knew this was just a PR stunt again and alas haven't heard anything since. What's worse is that Land rover pointed me to the Motor Ombudsman but as soon as i became serious and decided to go this route and asked LRover for certain specifics on info they said they wouldn't supply it to me so they are basically saying go to them but we will not give you the info to progress it. Absolutely astounding !! Keith Mccarter

bought a mercedes off charles hurst belfast and never again!! the car was 8 weeks in a garage literally half the time i had the car. they will tell you they will ;call you back; but never do! I read some bad revies before buying but i thought they were just unlucky but now i wish i listened.. never again, stay away!!!

Let down again by Charles Hurst. Both occasions when I went to purchase, i was told both cars were higher priced than advertised. I'm absolutely disgusted and I will never be back to look at cars from you again.

I purchased a car from Charles Hurst used car Belfast. Which has signs up stating their cars are thoroughly inspected and safe. Well I was sold a car with a bald tyre!!! And the other tyre kept going flat. I contacted them and took the car back up. They did change the bald tyre, whilst doing so I asked for the other tyres to be checked as I knew something was wrong with one. I was assured the rest were fine/safe to drive. On way home wheel went down again!! I took to my own mechanic who found a nail right through the tyre!!! Had been there since I got it. I contacted sales rep again and was assured they would 'look into It'. I never heard another thing from them, even after emailing again for an update!!! So if your wanting to buy a safe, reliable car do NOT buy from here!!!